Thai Airways

✅ Trip Verified | Denpasar to Rome via Bangkok. I could not get to Bali to get my flight to Rome with Thai and I contacted them a few times. There's no way to communicate with THAI after 5pm and on week ends and when calling the New Zealand customer service they were not able to help me. I was redirected to Bangkok where they weren't able to help me. The only answer I got was to cancel the flight and buy a new one. I have never seen such lack of customer service.

✅ Trip Verified | My not entitled to any miles flight was delayed about 65 minutes. This they announced 10 minutes past the official boarding time. So I left the lounge, which is temporarily before security, and was not in the mood to go back. The first and only announcement from the gate agent was that the flight was delayed due to late arrival of the aircraft. Then no further announcements. Shortly before the new departure time projected on the screen, I could watch the crew leaving the the aircraft for a break. Still no information. On board the crew admitted that we were delayed due to incoming connecting passengers. The flight itself was eventless and the business cabin quite empty. Old layout with 170 degree recline, but comfortable for a short domestic flight. After all I was very sorry not to have take the Thai Smile flight in economy plus, as they are more punctual. You do not get any Star Alliance miles credited, but they are about 30%-35% cheaper. So this was probably my last flight with Thai Airways when flying domestic in Thailand.

✅ Trip Verified | Melbourne to Osaka and returning from Tokyo/Narita in Business. Thai is a good airline but is let down for Business travellers by the connecting airport in Bangkok. At the departure gate for my two outbound flights there was no separate security queue for premium passengers, and there was no separate boarding queue either (you have to fight your way to the front of the general boarding queue). The lounge I used at Bangkok was very crowded. The airport is poorly signposted and the strange layout means there are very long walks from gate to gate via the security checkpoint. Security staff, both at the security check-point and again at the departure lounge, didn't seem to have heard about the famous Thai Smile. On board I found the seats comfortable on all three aircraft types, though the B777 doesn't give you the same privacy as the A380 and A350. The crew were smiling, polite and friendly. My vegetarian meals were pleasant and varied. The flights operated on time. At the other boarding points (Melbourne and Narita) Thai uses the Air NZ and United lounges respectively, which were both more pleasant than Thai's own lounge at Bangkok, though at Narita the food and drink choices were limited. At Melbourne and Narita a priority boarding queue was in operation.

✅ Trip Verified | Kuala Lumpur to Bangkok. Overall service was not friendly. Food average in business class. Seat was not tidy and not clean. Inflight entertainment was bad.

✅ Trip Verified | Chiang Mai to Bangkok. Worst airline with terrible customer service. This flight was purchased between 3.30-4.00pm for a 720 pm take off on the in the same date of flight, the flight was delayed two times and thus caused me to miss my connecting flight on a different Jet Airways ticket to Mumbai. At the first onset of delay I notified the flight crew that I had a connecting flight and they assured me there would be no problem due to this 20 minute delay and I would be able to make my flight. Then there was a second delay and I got really nervous, I again went to speak with the flight crew at the boarding gate and one lady reacted very poorly shouting and ranting to cancel my flight because I would not be able to make it, this made me very nervous so I asked for the supervisor, she said I may not be able to make the connection but she would notify Jet Airways and the ground crew. When we landed 45 minutes late, no one was alerted to help. The staff was completely unhelpful, eventually the duty manager came and he said it was my fault that I didn't have enough time to make the connecting flight. Jet Airways said Thai Airways needed to send an email about the delay and the problem could have been resolved. It was a horrible experience,.

✅ Trip Verified | Milan to Brisbane via Bangkok. Would not fly with Thai Airways again based on their low and inflexible baggage allowance. Despite numerous bags ahead of me being underweight I wasn’t allowed even a kilo extra weight. Unfriendly ground service in Milan. Not worth saving the £100 when considering the stress. It was my own fault for not checking closer.

✅ Trip Verified | Flew Bangkok to Phuket with Thai Airways. Great aircraft with 1-2-1 configuration, comparable you find on Alitalia or Iberia. So seat very comfortable in any position. The only setback on that seat is the table that restricts you more than others in your possible seating positions. Awfully long boarding with busses at far away stand. Nevertheless they started just 30 minutes before take off time and as I had priority boarding I was one of the first on board. We were the leaving after an hour. They announced that the delay is due to the long ground transport procedure, but last entering passengers where connecting from international flights, which is shown with yellow stickers they need to wear to pass immigration at the end destination. So I guess the connecting passengers where us delaying in the end! Flight itself ok, but they did not distribute any headphones on the short flight (1h 10 min) so I could not really enjoy other entertainment than route map. Food and service on the flight good.

✅ Trip Verified | My flight from Zürich to Bangkok, and vice versa were a comfortable and pleasant one as always, i feel like my holiday starts already since i'm on board (but not yet at the check-in), their on board service is warm and efficient. Their inflight entertainment is awesome. I've tried other few airlines in past few years but i prefer Thai Airways service and food, now i came back to Thai airways for good. The only one downside on my flight to Bangkok was that they ran out of thai food option. Their service got faster in a positive way. Their thai food on the way back was awesome, the portion got somehow in general smaller than few years ago. Unfortunately, their ground check-in service at Zurich airport was fast but somehow provided by a cold swiss lady without any charm unlike usual Thai airways service.

✅ Trip Verified | Bangkok to Melbourne. I was looking forward to this flight. What I experience let me think that Thai is on an upward slope. First, the plane didn't dock at the terminal-finger and 250+ passengers had to get down stairs, take a bus, get up again to get to the airport. I didn't mind, but seeing the fathers carrying the strollers and the mothers carrying the crying kids, and seeing the people having problems taking stairs, I thought it would have been easier to relocate the plane instead of relocate 250+ passengers. Once on board, apparently, things got delayed and the flight crew was pushing people to move quickly instead of helping passengers. The food was ok, not special, but they totally skewed up the vegetarian options. My seat was broken and extremely uncomfortable. And in order to get some water during the 9 hours daytime flight, I had to get to the galley. All in all my impression was, that this airline does not deserve the high rankings.

✅ Trip Verified | Flew Thai Airways from Bangkok to Munich. Seated in emergency exit row (in front of lavatory), with a large amount of leg room. This was the best seat and the most convenient. Excellent experience with good food in economy class and friendly staff (ground staff and cabin crews). Nice Silk class lounge, avoid main lounge after check-in business class (always crowded).