Thai AirAsia

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 25 reviews
5/10
3 star Skytrax Rating
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8/10

"a few stand out points"

(Singapore)

With the budget carriers, you tend to get what you see on the tin. That said, there are a few stand out points for Thai AirAsia. The food and beverage offerings are better quality and cheaper than average for a budget carrier. Out of Bangkok, they fly from Don Muang (I prefer that over Suvarnabhumi). Most of all, the staff appear to know what they are doing. I quite liked the clear pre-recorded arrival PA announcement. The only notable downside was they operated this flight with bus access to the apron. Don Muang is not over congested, so you would think they could find a spare gate.
AircraftA320
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteBangkok to Singapore
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"booking website is very confusing"

(Thailand)

Thai AirAsia booking website is very confusing and very unforgiving, I booked an international flight where the standard on most other airlines I flew would be at least 15 kilos. I was told you paid for 0 kilos going, but 40 kilos coming back. I had to double baggage fees for a minor error. I just want to warn other passengers of this as it seems Thai AirAsia deliberately make it hard for those extra fees. I would be looking at other airlines to fly with.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteChiang Mai to HCMC
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

Thai AirAsia customer review

(Thailand)

Service was nearly non-existent, both on the ground and airborne. The flight attendant was seriously involved with her hair and was unavailable to assist passengers. I was aware that Thai Airasia was a low cost airline, but I was unprepared for how lacking in service the airline is.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteBangkok to Krabi
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
7/10

Thai AirAsia customer review

(Thailand)

FD 3112 outgoing flight delayed for over 45 minutes without prior notice, only display 20 minutes delay on screen before scheduled departure time. Aircraft clean enough but looked old with wear and tear. Seat tight and not so comfortable. FD 3111 return flight boarded punctually but delayed with passenger's carry on problem, seemed as though everybody could bring on what they wanted. Their policy is not enforced whatsoever and that is very problematic. Cabin crew are polite, efficient and try their best. Food sold on board was fairly priced. Generally a fair experience and acceptable standard.
AircraftA320-200
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteBangkok to Had Yai
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

Thai AirAsia customer review

(United States)

My first flight from Khon Kaen to was without any complaints. I had a tight connection and staff even changed my seat to the front of the plane to help me make my flight. Unfortunately once I got to DMK everything went horribly. No one could direct me to domestic transfer flights. Once I missed my flight and went to the counter of AirAsia the woman only told me that I shouldn't have booked such a short connection (even though online allowed me to) and that the next flight she could put me on was on Monday. Told I would have to pay for the new flight, I immediately went to Nok Air for a new flight. Awful service.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteDMK to Koh Samui
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
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