Thai AirAsia

✅ Trip Verified | Check in, first trying on the app and then on the website, and the process of paying for seats together were very clunky, but processing at the airport was smooth. Boarding was a bit disorganised -- the "boarding by group number" system quickly broke down, so passengers seated at the back of the plane were choking the aisle, unable to get through. Seat space was very tight, but OK for a 1 hour flight. At DMK we were bussed efficiently to the terminal, where our luggage arrived quickly. All in all a reasonable flight considering it was short and cheap.

✅ Trip Verified | Worst airline to fly with!! I reserved a seat for me and my wife on same booking number with same payment and same credit card, I got a random seat one day before the flight, my wife in the front and I'm at the back, I tried to adjust it for free, all seats are taken and the airplane is full, I decided to try to pay money for seats, suddenly I discover half of the airplane is empty, and when I went to the airplane I found it actually half empty, even the random seat which was in the front, the entire row was empty. Contacted customer service through their system, chat with them but nothing was done except that this is the system. And after a while they decided to end this conversation by themselves. Delay of the airplane for 1 hour and no communication or information so we can come late little bit. Website and customer services are all automated and useless. Don’t recommend it unless you want them to scam you and take your money.

✅ Trip Verified | I travelled with my wife and two daughters. They were in seats row 20 while my wife and I were in row 19 which were in different zones for boarding. My older daughter carried one violin with her, with the case Jakob Winter size 805mm x 208mm x 138mm, weight 1.5kg. My two daughters boarded first with boarding zone 2. When I and my wife boarded with zone 3, we found our older daughter was denied boarding by a cabin crew and stood by the front door of the plane for the reason that the violin case was over the length limit and she demanded us to buy another seat for the instrument or else check it in. We informed that the violin was over 100 years old wood and could not be checked in as it will be destroyed. My daughter also told the cabin crew that she had flown in many airlines and many flights, including the outbound flight on Thai AirAsia (DMK-HDY) without any problem with this violin and the case before. Staff said the flight was full, so there would be no space in the overhead compartment to fit in the violin. We had asked her why the outbound flight (DMK-HDY) was also full but there was no problem. She then called in the ground staff to come talk to us. We had informed him the same, and showed him the violin case. He let us into the seats and we put the case on the overhead compartment without any problem as there was plenty of space. I understand that the length of the case was not under 560mm as required by the airline, however the overall size and weight were much less than a regular cabin luggage, and the fact that many people on that flight were carrying many large luggage and shopping bags onto that flight. I do not feel that we were treated the right way.

Not Verified | The flatbed advertised (and paid for) was not available on this particular aircraft. However had a row to myself. Food surprisingly good. Very good cabin service and check in. Main criticism is whilst a “tired” interior acceptable being filthy is not. 9 hours long way without in flight entertainment and no internet connectivity available. But, incredibly cheap!

✅ Trip Verified | The flight itself is adequate. The disaster that is Air Asia’s broken reservations and customer service system is another matter. The issue was to pay the equivalent of USD$5 in additional baggage. Two hours wrestling with a website that generates error message after error message and ‘payment doesn’t go through’ on 4 valid credit cards. Asked my travel agent to try to resolve and they confirmed it was not possible to pay the charge online. I ended up taking a taxi to the airport and back to pay this charge. AirAsia’s own personnel were embarrassed by the whole thing. If you manage to buy a ticket and not have to make any changes at all, you might be all right. Otherwise fly another airline. I certainly will from now on.

✅ Trip Verified |  DMK-DPS. Thai Air Asia has a daily direct flight between Bangkok and Bali at good time (leave at 6:15 AM and arrives at 11:30 AM) so our flight is full with tourists mostly backpackers and families, many of them has little to no traveling experience so starting from boarding was a challenge since many of them didn't know that we are boarding based on zones. On board the FAs were very polite and patient when handling these passengers and making sure they know the basic rules of flying like how to stow their luggage properly. This was a full flight so it takes time to get everything taken care of and we left around 30 minutes behind schedule, but we arrived only around 10 minutes late. Flight time is almost 4 hours so the FAs have ample time to hand out preordered food and beverages. We ordered two items each, and they all come with drinks, and the FAs were so kind to hand our orders two at a time and came back to give us our second order around 1.5 hours before we land. The FAs on this flight were also wearing their masks all the time as was with other Thai Air Asia flights, but it didn't hide the genuine courtesy and kindness in their service. This is a very good flight and we see that the high service level is similar throughout all Thai Air Asia flights regardless of their flight duration or their flight time.

✅ Trip Verified |  Chiang Mai to Bangkok. This is a domestic flight connecting to an international flight to Bali DMK-DPS, so after check-in we were directed to immigration and go to the international terminal's waiting room. We were given a sticker to wear that indicates we are transferring international passenger which had gone through immigration. When it was time to board, we were directed to a lane that lead us all the way to the domestic terminal and the domestic gate that we were supposed to board from. This is a short 55 minutes trip at around midnight, but during a short hop like this the FAs were able to give us the hot meal we ordered and clean up before the plane lands! Service was quick, polite and courteous, done by cheerful and friendly FA's, and this is how flying a Low Cost Carrier airline should be! US airlines, and not only the LCCs, have a lot to learn from this Asian budget carrier on hospitality and service from these FAs who obviously likes what they are doing, even on a short midnight flight.

✅ Trip Verified |  Short hop BKK-CNX on FD4106 on 04/28 as part of SE Asia trip with Hubby. Thai Air Asia is a LCC with base in DMK Don Mueang but they do have some flights out of BKK Suvarnabhumi. We purchased the tickets back from US and was able to snag the 1st row seats. They board by zones and boarding was quite organized. For a short 1 hour flight the FAs were doing a good job of making sure we were served the hot meal that we have preordered and clean up afterwards. All FAs are using face mask at all times for safety precautions, and this is the norm in all flights we were on in Asia. Overall this is a good commuter flight, and for a low cost carrier the quality of service is really good.

✅ Trip Verified | Flight was on time and uneventful. Cabin crew on this flight wasn’t very friendly, which is unusual for AirAsia. The captain did not make any effort to address the pax, not one single announcement made by him, which I only experience on Air Asia.

Not Verified | First time seeing that if you purchase two tickets at the same time you get two different spots not next to each other Have no idea why I should be separated with my wife on flights. The space between rows is small, seats are awful. It was my most horrible flight.