TAP Portugal

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1510 reviews
4/10
3 star Skytrax Rating
Filter Reviews by :
Show
5/10

"try to prevent my boarding"

(Brazil)

Trip Verified | Rio de Janeiro to Marseille via Lisbon. GIG-LIS flight went smoothly, from check-in to landing. Unfortunately TAP still uses old A340s with 160 inclination seats, and poor IFE. Connection in LIS was troublesome. Gate did not offer priority boarding at all. TAP cabin baggage allowance for business classes 2x8kg, and was guaranteed between GIG and LIS. But in LIS ground staff complained that I had 2 hand luggage and try to literally prevent my boarding, arguing that it was her privilege to decide about it; even rushed after me in the stairs leading to the bus. Very weird.
AircraftA340 / E190
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteRio de Janeiro to Marseille via Lisbon
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"worse than a low cost"

(Romania)

Trip Verified | Lisbon to Bucharest. Worst airline I’ve ever fly with, the seats configuration in the aircraft is horrible, if you’re above 1,80m height your knees will hit the seat in front of you. Food is very low quality, you cannot buy anything on board. This company is worse than a low cost company.
AircraftA319R
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLisbon to Bucharest
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Easily the worst service"

(United Kingdom)

Trip Verified | London to Forteleza via Lisbon. Easily the worst service I have received. The T&C aren't clear enough, additional charges etc. Checking in and App experience is very poor, lots of problems and bugs. Long haul Inflight entertainment is very poor value for money. Screens are blurred, pixelated 20 years old. No charging points, no Inflight wifi. Seats are awful. I will avoid booking with TAP in the future, I would strongly recommend to look at alternatives. Poorly maintained airline and very poor value for money.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon to Forteleza via Lisbon
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Shambles of a company"

(United Kingdom)

Trip Verified | Manchester to Lisbon. Shambles of a company! Delayed for 1h without notification, explanation or apology. Lost both my bags, had to wait 2h to report it, which meant i lost any transport to the city centre so i had to take a cab which cost me 30€ late at night alone. Got my bags back only 3 days later after calling them twice. To top it all off at my return flight they cancelled it in the last moment. Shambles, horrible experience. Sent them a complaint but they do not reply. They do not care about a paying customer.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteManchester to Lisbon
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"didn't fly anything worse"

(Australia)

Trip Verified | Stockholm to Lisbon. Departure late for 2 hours, no announcements, gates changed twice. Airplane food is atrocious, impossible to eat. Food service took long time, preparation for landing started 40min before landing, we were advised not to use toilets. Currently waiting for luggage for 30min. I am a frequent traveler and didn't fly anything worse then this airline so far. Hoping for my luggage will arrive.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteStockholm to Lisbon
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
5/10

"poor English language skills"

(United Kingdom)

Trip Verified | London to Lisbon. Clean aircraft. Horrid, old A320. Non-adjustable, bolt upright and minimally cushioned seats. Economy standard seat pitch was just about OK for a 1m 75cm adult. Cabin crew friendly but poor English language skills. Announcements from cabin and cockpit were rendered incomprehensible by awful public announcement system and heavily accented English spoken at great speed. 30-ish minute departure delay made up almost entirely en route. Smooth flight. Complimentary snack and drink = Tuna roll, fruit juice, haribo-type sweets and a choice of soft drink, alcohol, tea/coffee. Most of the tuna rolls appeared to remain uneaten given the number they were throwing into the bin. Possibly the worst cup of tea I have ever been served anywhere in the world. (There is no dietary choice on TAP flights in Europe <4 hours duration). The soap dispenser in the toilet I used was empty (this on a mid-morning flight). I informed one of the cabin crew but he just shrugged his shoulders. Return flight from Lisbon: Clean aircraft. Nicer A320. Obviously been refurbished at some stage. Seats that you could actually sit on for 2+ hours and adjustable. Standard economy seat pitch same as outbound. Friendly staff with much better english language skills and a public announcement system that actually worked. A 30-ish minute departure delay again almost entirely made up en route. Smooth flight. Identical complimentary snacks to outbound trip. The majority of the tuna rolls once again seemed to end up in the bin. Why they waste so much money in this way is beyond me. No tea for me this time, I'd learnt my lesson. If there is no choice, just serve everyone a vegan snack like DLH do. Simples. Very generous hold baggage allowance with TAP basic fares. All in all TAP was just about OK. With very little corporate effort and cost that OK could become good if they are so inclined.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLondon Heathrow to Lisbon
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Horrible service and airline"

(Norway)

Not Verified | I wouldn’t recommend TAP to anyone. Horrible service and airline. TAP Portugal flights are often delayed, this happened to our flight. We had a connection in Lisbon and because our plane from Oslo was delayed, we couldn’t catch the other one. Staff were very rude, both the airplane crew and staff at airport. They didn’t give us information and when we asked they responded rudely. They sent us to a grotty hotel where staff were also very rude. We were hungry and tired and staff said we couldn’t eat because they didn’t have any meals at the time we got there. Back at the airport staff were rude again, they didn’t give us any information about gate and they didn’t even look at us before answering to any of our questions, and they only replied “I don’t know” to anything we asked. We lost one whole day of our holiday because of the delayed flight: I’m never flying TAP again nor will I recommend it to anyone! Better to pay a little more and get better service from other airlines.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteOslo to Rio de Janeiro via Lisbon
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"most pleasant flight"

(Australia)

Trip Verified | Porto to Amsterdam . Check in a breeze, boarding very organized, a smooth and most pleasant flight. Departed and arrived on-time. Seat pitch a bit tight. Lunch tasty with complimentary alcoholic drinks from the friendly cabin crew. Checked bags arrived undamaged. Many negative reviews of TAP but we could not fault them and they put our much higher ranked Australian national carrier to shame with both on ground, inflight service and food and beverages. I would certainly recommend them for short to medium haul flights.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePorto to Amsterdam
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"disappointment with TAP"

(Australia)

Trip Verified | I want to express my disappointment with TAP in regards to a cancelled flight to Lisbon earlier this morning. Additionally, there was lack of communication as we weren’t informed what so ever of the cancellation until check in by the extremely rude and unprofessional staff who refused to assist us in any way. The apparent reasoning of the cancellation was that there was no fuel which we find ridiculous as we have paid for a service to get to a destination, not wait around a lengthy day being sent from city to city in order to get to our final destination. We booked a direct flight and have been sent to Madrid 15 hours later. We were supposed to arrive in Lisbon at 8am and now being expected to arrive close to 12am the next day. We are very understanding to unfortunate circumstances occurring but this matter to us and many who have been in the same position is not unfortunate. It is pure unprofessionalism especially when many passengers of this flight were sent from counter to counter in order to try and seek a resolution. We are absolutely appalled and would not recommend TAP Air Portugal to anyone!!!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBilbao to Lisbon
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"was very chaotic"

(Portugal)

Trip Verified | Lisbon to Funchal. The flight was due to leave at 11:10 pm but only took off at 00:40 of the following day. Everything was very chaotic and instead of using an available air bridge they used the bus to take passengers to a remote location where the plane was parked.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLisbon to Funchal
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no