TAP Portugal

✅ Trip Verified | Paris to Bucharest via Lisbon. After the nightmare experienced with Icelandair, TAP airline made my day. The staff was kind and helpful. They offered a great meal with choices of alcoholic and non alcoholic beverages. Time to time they checked on passengers if they need something. Great job TAP! The services that I received made my mind to have my next vacation in Portugal.

✅ Trip Verified | Valencia to Casablanca via Lisbon. Our flight was delayed so we missed our connection. They arranged everything ahead for us, including a 4 star hotel overnight with meals, hotel transfers, airport meal vouchers and a flight the next day. Our luggage went straight through so we didn't have to check in again. Great experience, they looked after everything and would use them again!

✅ Trip Verified | Köln to Lisbon. A good experience with Tap. Unusual huge legroom with a 2-2 seating. Crew polite, helpful and very professional. Meal service is a roll and a small bag either salty crackers or sweet cookie. Complimentary beverages are served including wine as alcoholic option. Flight on time. Excellent price for value and definitely recommend this airline.

✅ Trip Verified | Helsinki to Porto via Lisbon. My checked baggage was damaged and lost on the way from Helsinki to Porto - only one piece of three came through to the final destination at Porto. We had baby strollers and a cabin sized bag and a camera tripod tied firmly into them with cargo straps, but somewhere on the way (presumably at Lisbon) someone had removed the cargo strap and the cabin bag and simply left them out. Upon arriving at Porto airport I filed a lost luggage complaint, which was marked as resolved closed by Groundforce the next day without ever delivering the bag to me - the camera tripod was however found and delivered. Hours of calling around did not get us anywhere - Groundforce says they cannot reopen the lost items ticket even though they made a mistake closing it and it is now TAP Air Portugal's responsibility. TAP Air Portugal initially refused any responsibility but eventually advised to make a complaint of the lost luggage - which we did. It turns out the airline does not proess these complaints, or it may take up to year to do so - during which time nobody is looking for the bag and it might end up sold in an auction before anyone even reads my complaint. Nobody at the airport will look for the bag without an open lost items case and nobody cares enough to reopen my case or open a new one and thus my bag seems to be lost forever because of the process and TAP Air Portugal's complete lack of interest towards customer satisfaction. I did not get my preordered vegetarian on the flight either - the cabin crew just said they were not informed such an order had been placed, although I was able to produce a confirmation from the airline stating it had. So their internal communication is a mess. On social media they just repeat how they will respond as soon as possible or are waiting for a reply from the proper department - in my case for over two weeks now - so if even their internal communication in simple issues takes weeks, one can only guess how bad the situation really is. Long story short - flights often delayed, customer service nonexistent. Your best bet: Take Another Plane, as people say on their Facebook page.

✅ Trip Verified | Gatwick to Oporto. For a short haul flight of just over 2 hours it was not a bad flight. Check-in at LGW was easy. Boarding was orderly and on time. The seat configuration is 3+3. The legroom is not too good but this was a short flight. There was no conventional type in-flight entertainment. The meal served was a roll with a choice of drinks including wine. As I said before it was a short-haul flight.

Not Verified | Worst experience ever. Just at the airport in Lisbon and my hand luggage is not here. Normally this type of bag should stay in the plane but they didn’t have enough space to carry all the hand luggage so they took mine away and now it’s lost. Pretty unorganised airline, I would recommend it at all.

✅ Trip Verified | Luanda to São Paulo via Lisbon. So far one of my worst travel experience in Business Class. Aircraft of 25 years old with business class seat from decades poorly maintained. Food far from what the Portuguese gastronomy could offer. Flight entertainment on such aircraft are far from any others airlines. When buying airplane ticket on TAP may you have to travel on A340 my advise is to take another airlines. On A330 make sure you get the refurbish aircraft. It is a shame selling business class ticket at such price to offer a so poor flight experience!

✅ Trip Verified | Faro to Barcelona via Lisbon. Never in my life would I let my enemies go to their vacation with TAP Portugal. Rude, clueless and uncaring employees across the organization. They lost our luggage, offered no support for us and kept giving us the runaround. The answer was sorry we cannot do anything for you and it was always us having to chase them around to be given incorrect answers. never in my life will I fly with this sad excuse of an airline again.

✅ Trip Verified | This company is the worst I ever flown. My ticket premium economy was confirmed and I was denied on the flight due overbooking. TAP always sell more tickets than seats available, during the summer and let many passengers on ground without re protection on the same day. They offered me hotel and compensation but the damage was huge for me professionally speaking. I slept 3 hrs to catch the next flight to Milano the day after and my hold luggage was lost. Worst company ever flown. Ground stuff rude and not willing to help pax remained on ground.

✅ Trip Verified | Terrible! We left for a long awaited vacation Boston to Venice via Lisbon. We left Boston on time and were supposed to have a 70 minute layover in Lisbon but upon arrival our flight to Venice was boarding. TAP refused to let us board and re-booked us for a flight 8 hours later. When we finally arrived Venice we had no luggage. The people at the airport told us that there was no unclaimed luggage from TAP and sent us on our way. The next day we spent hours on the phone with TAP trying to track down our luggage and got nowhere! Every "customer service" person (except 1) was rude, incompetent, and not the least bit helpful! We were "accidentally" disconnected and told "NO" when requesting to speak with a supervisor. It was a complete exercise in, finger-pointing, frustration and huge run-around. We finally went back to the airport ourselves and one dedicated staffer helped us find our (now badly damaged!) luggage. We lost 1.5 days of a long awaited vacation because of TAP's carelessness, ignorance and sheer incompetence! We did also file a written complaint on TAP's "customer service" section of its website and a week later - still no response! Avoid this airline at all cost!