TAP Portugal

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1510 reviews
4/10
3 star Skytrax Rating
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8/10

"served a comprehensive hot breakfast"

(Portugal)

Trip Verified | Copenhagen to Lisbon with TAP Portugal. Flight left on time, we were served a comprehensive hot breakfast (rare thing to see in European flights these days), the crew were friendly, the captain spoke twice to the passengers to update us on the progress of the flight, the seat had plug to charge devices and we arrived earlier. What else could we ask for? The only negative aspect had nothing to do with the airline but with the airport. The boarding in Copenhagen was confuse since there is no boarding by zones like in Lisbon.
AircraftA319
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteCopenhagen to Lisbon
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"meal was excellent"

(Switzerland)

Trip Verified | Lisbon to New York JFK. I'm quite puzzled by some of the negative reviews on here. I thoroughly enjoyed my flight with TAP. The crew was delightful - smiling, friendly, and couldn't do enough for you. The meal was excellent, as was the inflight entertainment system. The choice was very wide, and I watched two films in the course of the flight, so films and eating didn't leave me that much time to sleep. I did get about four hours though, which is a lot for someone who can rarely sleep on planes; the bed was comfortable and TAP kept the temperature on board on the cool side, which is what I like. Last, but most definitely not least, other airlines whose ticket prices I checked were charging upwards of 5000 Swiss francs for a one-way flight for the date on which I needed to travel. My TAP ticket was CHF1300 - a huge difference in price with no difference in quality. I wouldn't hesitate to fly them again.
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteLisbon to New York JFK
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"offers a solid product"

(Portugal)

Trip Verified | Toronto to Lisbon. TAP offers a solid product with good value for money. However, we got one of the oldest A330's in the fleet (CS-TOG) with an outdated entertainment system without "video on demand" capabilities (only half a dozen continuously running channels). Hopefully these will be phased out over the coming years as the airline replaces them with the brand new A330 neo. One thing that bothers me about TAP is that the captain often doesn't talk to the passengers, which was the case. There was no talk either prior to take-off or after take-off. The flight attendants were in general friendly and helpful. The meal was ok-ish, but still beats what is provided on the same route with Air Canada. The ground staff at the check-in at Pearson was not particularly helpful or friendly but at least they let families with small children board first (which was our case) and in the end the luggage arrived.
AircraftA330-200
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteToronto to Lisbon
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"staff were extremely nice"

(Portugal)

Trip Verified | Lisbon to London Heathrow. A regular flight. The staff were extremely nice, the meal was satisfactory. As it often happens with TAP, the flight was slightly late. As there was an aircraft change, some people had their seats changed.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLisbon to London Heathrow
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"just trying to milk customers"

(Belgium)

Trip Verified | Abidjan to Lisbon. Flight was delayed by more than 3 hours, customer service was anything but kind and receptive to my complaint. Information about delay was given last minute. Personnel on board are alright but the organisation running TAP is clearly just trying to milk customers out of as much money as possible without providing the necessary ressources for a comfortable trip.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAbidjan to Lisbon
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
9/10

"departing more on schedule"

(Portugal)

Trip Verified | Lisbon to Funchal. I feel they upgraded their service quite dramatically in recent months. Their catering and general attitude on board is much better than it used to be. Flights are now departing more on schedule too.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLisbon to Funchal
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"have really improved"

(Brazil)

Trip Verified | Lisbon to Marseille. Extremely quick and pleasant checkin and fast lane security check. Boarding, as usual with TAP was a total mess; They first called premium pax and them we were compelled to wait in an over-heated finger during more than 15 mn. Food and service on board have really improved. Staff make clear efforts. Departure on-time, and arrival 20 mn earlier.
AircraftE190
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteLisbon to Marseille
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"stated I did not have a ticket"

(Canada)

Trip Verified | Lisbon to Madrid. I flew business class to Lisbon and the problem occurred when I tried to board my connecting flight to Madrid - at the gate I produced my e ticket, the receipt for my ticket and my boarding pass issued in Toronto. The boarding agent stated I did not have a ticket! I missed my flight and had to go back to the TAP desk were the ticket agent said there was a computer glitch, that I did have a ticket and she would book me on a later flight, three hours later! There was no apology let alone any signs of contrition. In compensation I asked for access to the business class lounge since I had flown business class from Toronto - both the ticket agent and receptionist refused me access - they were both surly and one was down right rude. Attempts to complain to the airline have been fruitless - the response did not address the main point of my complaint i.e the ticket issue.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLisbon to Madrid
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
7/10

"They were robotic, no smile"

(Brazil)

Trip Verified | Sao Paulo to Lisbon. Lucky we were to get a retrofitted A330, not the NEO, but retrofitted are OK. Star Alliance GRU lounge was well catered despite the past-midnight hours. Boarding was a long lasting mess as usual with TAP, with confusing announcements, multiple lines, and so on. Flight left as planned at 02:20 AM. They served a dinner at 03:30 and a breakfast at 1 PM. Something should be changed. Other airlines (NH, SQ TG, EK) in these cases offer to switch. TAP staff firmly refused. They were robotic, no smile, but extremely efficient. Luggage arrived very fast.
AircraftA330-200
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteSao Paulo to Lisbon
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"worst flight experiences"

(Spain)

Madrid to São Paulo via Lisbon. One of the worst flight experiences of my life. First the flight from Madrid to Lisbon got delayed by 1:30h due to a previous delay in the aircraft covering the route, once we boarded and the taxi started the aircraft stopped and we were waiting for another 45-50 minutes without any further explanation from the crew. Once in Lisbon the bus that took us to the terminal didn't move for another extra hour so what looked like a big layover between for my flight to sao paulo ended up being in almost missing the flight. In the flight to Sao Paulo I was told by the crew that the seat I've paid for was broken (65€ for an emergency exit) and they offered to relocate me in a front row seat with "the same legroom". After the flight I checked the legrooms of both seats and of course it wasn't even similar. As a side effect, the passenger that was seating in my new seat got relocated as well to a normal seat despite she claimed that she had paid for the seat 50€ the cabin crew obviously lied to her and told that the plane changed and the seat she paid for was not available.
AircraftA330
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteMadrid to São Paulo via Lisbon
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no