"served a comprehensive hot breakfast"
1 reviews M Teves (Portugal)
✅ Trip Verified | Copenhagen to Lisbon with TAP Portugal. Flight left on time, we were served a comprehensive hot breakfast (rare thing to see in European flights these days), the crew were friendly, the captain spoke twice to the passengers to update us on the progress of the flight, the seat had plug to charge devices and we arrived earlier. What else could we ask for? The only negative aspect had nothing to do with the airline but with the airport. The boarding in Copenhagen was confuse since there is no boarding by zones like in Lisbon.
Aircraft | A319 |
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Copenhagen to Lisbon |
Date Flown | January 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"meal was excellent"
Rosemary Hill (Switzerland)
✅ Trip Verified | Lisbon to New York JFK. I'm quite puzzled by some of the negative reviews on here. I thoroughly enjoyed my flight with TAP. The crew was delightful - smiling, friendly, and couldn't do enough for you. The meal was excellent, as was the inflight entertainment system. The choice was very wide, and I watched two films in the course of the flight, so films and eating didn't leave me that much time to sleep. I did get about four hours though, which is a lot for someone who can rarely sleep on planes; the bed was comfortable and TAP kept the temperature on board on the cool side, which is what I like. Last, but most definitely not least, other airlines whose ticket prices I checked were charging upwards of 5000 Swiss francs for a one-way flight for the date on which I needed to travel. My TAP ticket was CHF1300 - a huge difference in price with no difference in quality. I wouldn't hesitate to fly them again.
Type Of Traveller | Solo Leisure |
Seat Type | Business Class |
Route | Lisbon to New York JFK |
Date Flown | December 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"offers a solid product"
M Bento (Portugal)
✅ Trip Verified | Toronto to Lisbon. TAP offers a solid product with good value for money. However, we got one of the oldest A330's in the fleet (CS-TOG) with an outdated entertainment system without "video on demand" capabilities (only half a dozen continuously running channels). Hopefully these will be phased out over the coming years as the airline replaces them with the brand new A330 neo. One thing that bothers me about TAP is that the captain often doesn't talk to the passengers, which was the case. There was no talk either prior to take-off or after take-off. The flight attendants were in general friendly and helpful. The meal was ok-ish, but still beats what is provided on the same route with Air Canada. The ground staff at the check-in at Pearson was not particularly helpful or friendly but at least they let families with small children board first (which was our case) and in the end the luggage arrived.
Aircraft | A330-200 |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Toronto to Lisbon |
Date Flown | January 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"staff were extremely nice"
24 reviews Angelo Menezes (Portugal)
✅ Trip Verified | Lisbon to London Heathrow. A regular flight. The staff were extremely nice, the meal was satisfactory. As it often happens with TAP, the flight was slightly late. As there was an aircraft change, some people had their seats changed.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Lisbon to London Heathrow |
Date Flown | January 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"just trying to milk customers"
D Cameire (Belgium)
✅ Trip Verified | Abidjan to Lisbon. Flight was delayed by more than 3 hours, customer service was anything but kind and receptive to my complaint. Information about delay was given last minute. Personnel on board are alright but the organisation running TAP is clearly just trying to milk customers out of as much money as possible without providing the necessary ressources for a comfortable trip.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Abidjan to Lisbon |
Date Flown | July 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"departing more on schedule"
95 reviews Diogo Freitas (Portugal)
✅ Trip Verified | Lisbon to Funchal. I feel they upgraded their service quite dramatically in recent months. Their catering and general attitude on board is much better than it used to be. Flights are now departing more on schedule too.
Aircraft | A320 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Lisbon to Funchal |
Date Flown | January 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"have really improved"
102 reviews Michel Perrin (Brazil)
✅ Trip Verified | Lisbon to Marseille. Extremely quick and pleasant checkin and fast lane security check. Boarding, as usual with TAP was a total mess; They first called premium pax and them we were compelled to wait in an over-heated finger during more than 15 mn. Food and service on board have really improved. Staff make clear efforts. Departure on-time, and arrival 20 mn earlier.
Aircraft | E190 |
Type Of Traveller | Couple Leisure |
Seat Type | Business Class |
Route | Lisbon to Marseille |
Date Flown | January 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"stated I did not have a ticket"
C Keale (Canada)
✅ Trip Verified | Lisbon to Madrid. I flew business class to Lisbon and the problem occurred when I tried to board my connecting flight to Madrid - at the gate I produced my e ticket, the receipt for my ticket and my boarding pass issued in Toronto. The boarding agent stated I did not have a ticket! I missed my flight and had to go back to the TAP desk were the ticket agent said there was a computer glitch, that I did have a ticket and she would book me on a later flight, three hours later! There was no apology let alone any signs of contrition. In compensation I asked for access to the business class lounge since I had flown business class from Toronto - both the ticket agent and receptionist refused me access - they were both surly and one was down right rude. Attempts to complain to the airline have been fruitless - the response did not address the main point of my complaint i.e the ticket issue.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Lisbon to Madrid |
Date Flown | January 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"They were robotic, no smile"
102 reviews Michel Perrin (Brazil)
✅ Trip Verified | Sao Paulo to Lisbon. Lucky we were to get a retrofitted A330, not the NEO, but retrofitted are OK. Star Alliance GRU lounge was well catered despite the past-midnight hours. Boarding was a long lasting mess as usual with TAP, with confusing announcements, multiple lines, and so on. Flight left as planned at 02:20 AM. They served a dinner at 03:30 and a breakfast at 1 PM. Something should be changed. Other airlines (NH, SQ TG, EK) in these cases offer to switch. TAP staff firmly refused. They were robotic, no smile, but extremely efficient. Luggage arrived very fast.
Aircraft | A330-200 |
Type Of Traveller | Couple Leisure |
Seat Type | Business Class |
Route | Sao Paulo to Lisbon |
Date Flown | January 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"worst flight experiences"
Noé Fernández (Spain)
Madrid to São Paulo via Lisbon. One of the worst flight experiences of my life. First the flight from Madrid to Lisbon got delayed by 1:30h due to a previous delay in the aircraft covering the route, once we boarded and the taxi started the aircraft stopped and we were waiting for another 45-50 minutes without any further explanation from the crew. Once in Lisbon the bus that took us to the terminal didn't move for another extra hour so what looked like a big layover between for my flight to sao paulo ended up being in almost missing the flight. In the flight to Sao Paulo I was told by the crew that the seat I've paid for was broken (65€ for an emergency exit) and they offered to relocate me in a front row seat with "the same legroom". After the flight I checked the legrooms of both seats and of course it wasn't even similar. As a side effect, the passenger that was seating in my new seat got relocated as well to a normal seat despite she claimed that she had paid for the seat 50€ the cabin crew obviously lied to her and told that the plane changed and the seat she paid for was not available.
Aircraft | A330 |
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Madrid to São Paulo via Lisbon |
Date Flown | January 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |