TAP Portugal

✅ Trip Verified | Don't use this airline! I paid for a seat for my daughter to fly from Rome to Newark. She received emails to confirm her seat. She arrived at the ticketing counter and they said her seat had been canceled and we would have to repurchase the same ticket I already paid for. So basically all the money I paid for the original ticket was wasted because they wanted more than twice as much for the exact same seat we already paid for. I never received any credit or refund. The ticketing agent on the phone was rude. I asked to speak with a supervisor and was told, supervisors do not speak with customers. They expected me to pay twice as much for the same seat I already paid for. I was beside myself. I found a better airline (wasn't hard, every airline is better). Won't be booking a flight on TAP Portugal ever again!

✅ Trip Verified | I would like to start off this review by complementing TAP crew, new aircarft and in most cases food on long haul. Saying that as a word of warning though if you need to connect through Lisbon quickly (so less than an hour) be warned, it does not always end well. With aircraft parked the "other" side of the airfield the transfer process can be slow and frustrating. Even worse is that your bags often don't make it on to your connecting flight, so I always now carry my first days requirements in my hand luggage. So you can compensate in one way or another. What I cannot yet resolve is how to claim for compensation when bags do not arrive. I now send one email per month and try and phone (often not answered though even after 10 mins average wait time). TAP have told me that each complaint is taking them on average 6 month to respond to (note respond to and not resolve).Easiest way to resolve this issue is not have to claim in first place, so either dont fly with TAP or try and reduce need to claim. 0 out of 10 for claims process.

✅ Trip Verified | Porto to Lisbon. I want to thank TAP for being flexible to accept my request to fly on an earlier flight. Great implemented concept of Air Bridge between the two biggest cities of Portugal: Lisbon and Porto. Very friendly and professional check-in employee at Porto. Thank you.

Not Verified | Newark to Rome via Lisbon. My wife and I were taking a flight from Newark and unfortunately we got stuck on a highway road closure due to an accident and got to the gate 10 minutes before our flight took off. I tried calling the airline (local & 800 numbers) as we were sitting in the shut down and could not get a hold of anyone. When we finally got to the gate the associate at the check in counter was no help in helping us rebook or get to our destination, she simply said go try another airline and left the desk. I will never ever fly this airline again.

✅ Trip Verified | Alicante to Amsterdam via Lisbon. Basic service on a difficult day. May 9 was another day with ATC strikes in Spain, therefore many flights were delayed that day. Also pretty bad weather in Lisbon was having serious impact on TAP operation. So both my flights where delayed resulting in being able to get the connecting flight to Amsterdam and arriving about 2h 15 late in Amsterdam, resulting in taxi costs train. On board service is ok, a little snack and choice of drink on ALC-LIS 2h 10 and a little snack box and 1 drink round on LIS -AMS. Onboard crew are fine, not too friendly but acceptable. LIS-AMS was operated with new designed A320 and received at gate a free upgrade to a emergency row exit. I noticed that cockpit gives no or minimal information, so does the cabin crew. 2 hrs late would justify a bit more of apology. Airport transfer is substandard, food outlets are reasonably priced though. All in all 3 star level.

✅ Trip Verified | Casablanca to Lisbon. Baggage was damaged enroute. All documentation submitted on the 25th April. Waited until the 6th June and contacted them again. Response was that it was taking a long time to deal with requests and they had no idea when the case would be considered.

Not Verified | Miami to Manchester via Lisbon. We arrived in Miami to find out we had to pay over 120 dollars each to check in one piece of luggage. Maybe this was my fault because when I was on the website it showed one free and I assumed this was the check in piece. I may have misunderstood but it surely wasn't clear. To have to pay that much for one piece of luggage is outrageous. I was then told it was because of the ticket I booked. I asked him how I would know next time and he said some of the 3rd party sites don't disclose this. Ok great start. So then the flight in Miami was delayed because of weather. When we got to Lisbon we missed our connection flight to Manchester. I get it things happen but this was the second negative. My husband was going to see his mother in the UK that he hadn't seen in 6 years and we were supposed to arrive in Manchester at 10am and ended up arriving after 5pm and still had a 2.5 hour drive. Long story short we ended up having to spend the entire day at the Lisbon airport. The connection flight was supposed to leave at 6.30 am or so and ended up leaving after 3pm. We were given lunch vouchers for 8 or so Euros. We were exhausted and had to sit in the waiting area the entire day. The flight from Miami to Lisbon was tight. We are both tall so had our knees smashed into the back seat. The way back was a much better plane with more leg room and no delays, but the way over taught me to just pay extra and go non stop rather then try and save money we ended up paying for with luggage both ways and precious time. So no won't do that again. Also when I got home and saw an email from them to take a survey, I clicked on it only to show it expired. That is why I found another way to voice this. I would have gone thru them if they gave you more then a few days to do the survey.

Not Verified | Absolutely dreadful experience to which I will not use them again. Left London on the 1/6/19 to Lisbon, waited in departures only to find that the flight was delayed for an hour. This gave no time at all to make our connecting flight in Lisbon to Funchal. When I spoke to the ticket agent at the terminal they said it might be a possibility that you won't connect in Lisbon, but have to take it up with them when you arrive. Arrived in Lisbon missed the flight, went to transfer desk no help what so ever rude not pleasant at all. Asked if they will accommodate us in a hotel until the morning, they stated it won't be possible as we don't have hotel accommodation available. Only snack voucher and new boarding card provided. Staff were not helpful but very quick to deviate off the subject and say we are closing speak to the staff in the morning. I used to fly TAP all the time and they were good then. Now well forget it, it's not worth the stars they been given at all. Also another good old trick TAP uses they always blame the weather when we know that the weather has nothing to do with there bad service. Courtesy goes along away to value a customer clearly non was shown that day. Lastly I flown a lot with other European airlines for less hours and the inflight food given was far superior then TAP, airlines like Swiss and Lufthansa are the best in my eyes.

✅ Trip Verified | Marrakech to Hamburg via Lisbon. Worst service ever! After boarding on time for flight 1453 to Lisbon, we were sitting in the plane for one hour. After some time I was wondering why we are still not flying... then the plane pulled out towards the runway but we had to stop again and then we had to get off the plane due to technical problems. back at the Terminal no one told us where to go nor what is going to happen. Finally we found out that the flight is suppose to leave from another gate so we went there but still no one gave us any Information.. so around 150 people randomly went to the personal sitting at the gate asking for a status and connection...which was a mess as they got stressed and all the passengers were stressed and annoyed and it was really hot after 5 Hours and a few lies from the Personal about no other flights or seats being available and not being provided with food or drinks, we were transferred to the next and last flight to Lisbon with a few other pax. The plane had at least 10 empty seats. Of course we missed the connecting flight to Hamburg. in Lisbon we were told that they didn’t have a room from their contingent of hotels but I said that I am not leaving without a hotel as everything was totally booked out or expensive. So they ended up finding a room for us, they also told us we would get on a flight at 12.10 the next day to HAM via FRA. Another couple who also had to go to ham was miraculously able to get transferred to the flight at 8am on Sunday. So we tried to check in on Sunday and again we had problems. Our reservation was cancelled so they put us on a flight at 6pm to HAM. This made us travelling for more 30 hours and a delay of 24hours at our final destination. We have experienced cancellation and delays in the past but never was I treated so badly. In Hamburg we then found out that our luggage got lost, even though we always received confirmation that the luggage was put on the flight they booked for us. Truly a nightmare

✅ Trip Verified | Barcelona to Porto. Great flight with TAP Portugal from Barcelona to Porto. The flight was on time with early arrival. Being the last flight of the day (11pm) and a Tuesday the plane wasn't full.