TAP Portugal

✅ Trip Verified | Funchal to Lisbon. The food was tasty, tea served was perfect. In terms of seat confort it couldn't be better. Nice that they reintroduced the full curtain on executive. A big thank you for noticing my lost bag on the overhead compartments after I asked for help at the lost and found section and for alerting me of the duty free products that had fallen as I was leaving the aircraft.

✅ Trip Verified | Amsterdam to Lisbon. You expect an airline to take care of their passengers. TAP Portugal does not. On December 14, 2019 I booked a ticket out of Amsterdam to Lisbon for the dates of February 5, returning February 11 2020. The ticket price for me and my wife was 374 euros. On January 28 I noticed that we could not return February 11, but only on February 12. Calling the reservation department in Amsterdam of TAP resulted in a fine of 344 euros, almost the same price as a complete new ticket on those days. The price of such a ticket would have been 378 euros. Only later, on February 5 I found out that the penalty of changing a ticket is only 90 euros for each ticket and perhaps the difference of the ticket prices. That would have resulted in a fine for the both of us of 180 euros plus 34 euros, in total still 214 euros. When complaining on the Website of TAP, we got the answer that we should consult the reservation department. Calling the reservation department, we received as an answer that we should complain on the website. Asking for an address to complain in writing they said that such an address was non existent. They agreed, however, that it would have been better to have cancelled the ticket and buy a new one, as you receive the taxes back, which would have been more favoable for us. Unfortunately, they believe that they do not have to be that helpful for a passenger. So if you do not tell them explicitly that you want to cancel, they do not feel obliged to tell you what would be the most favorable option for you. Anyhow, we complained again by the website, explaining the situation. First of all, they considered the situation as finished and did not give an answer at all. Complaining about this, we received the answer that the flight was in the past and that they, therefore, could not be of any help. Receiving such an answer makes you feel completely helpless against TAP and your only option is never fly again with TAP.

✅ Trip Verified | Miami to Prague via Lisbon. Trip started badly, as my United frequent flyer number was not accepted by their system, only the TAP number could be entered. Emails are ignored, although I have tried! The plane was new, but even in business class very uncomfortable. Seats give little room to sleep, feels really cramped. The staff were very sullen and uninterested in the passengers, gave a poor attitude to any questions. Food was really bad, cannot believe that they cannot provide a better quality.

✅ Trip Verified | Lisbon to Funchal. Cabin crew was professional, efficient and friendly, something I think it is worth noting in a nowadays rather impersonal and detached business mode in aviation. Flight attendants were quick to demonstrate security procedures which make it possible for the aircraft to leave with a smaller delay than expected. Plane could be cleaner but it was the last flight of the day.

✅ Trip Verified | Nice to Lisbon with TAP Portugal. Website payment system is archaic, payment went through but not registered on their website (2 times) which had the amount twice frozen on my bank account for 3 days. Customer support by phone was unable to understand my issue and didn't care for it. Changed my booking on return flight and called them, they hung up on me twice during the payment by phone, and charged me extra 20 euros cause I did it by phone, while their website wouldn't work.

Not Verified | I am Emerald Status with BA/One World and have slipped from Gold to Sliver with Star Alliance (Aegean). Reluctantly agreed to fly TAP to Lisbon because of slightly better timing. Big Mistake. Chaotic boarding at Heathrow. Very strict on Cabin Baggage - enforce the 8.0kg rule - mine was 8.5 and had to check it in. The announced that Silver Status was included in priority boarding along with Business Class and Star Gold. Got to the front of the queue and was dismissed to the back of the general boarding as 'only TAP silver' was recognised. On board - very cramped. Not a good choice and never again.

✅ Trip Verified | Warsaw to Lisbon. Bad experience: check-in delayed and chaotic, in business class the legroom is a shame, I suppose it was the same or very similar to this in economy class, the stewards seemed to be tired, the plane was old and dirty, the bathroom in the front was out-of-order, there was a lot of other TAP personnel who were seating mostly in business, often chatting with their colleagues on the shift. The flight was over 1 hour late and TAP did not send my baggage on the next flight on time. I received it 24 hours later.

✅ Trip Verified | Lisbon to Funchal. TAP Portugal has lost much due to oversized efforts to parallel regular European and budget competitors. Ticket price in Economy class now renegates passengers to the worst trends on mediocre low cost airlines. Plane almost empty.

Not Verified | London to Lisbon. This airline has provided me with a terrible service, leaving passengers without any information or food during the 6 hours our flight was delayed and then blamed the delay on the weather conditions (fog). I had my family waiting for me in Lisbon and they could confirm that at 19:10 (time my flight was supposed to be landing) there was no signs of fog whatsoever. Furthermore, when we landed in Lisbon around 1 a.m. the weather was foggy and we managed to land anyway so what made a difference then? The way this airline treats customers is just unnacceptable and they don't even offer any compensation for all the trouble. I won't recommend you flying with them.

✅ Trip Verified | Lisbon airport has a chronic capacity issue including a lack of boarding waiting rooms. But a lot of buses. After multiple experiences, I believe that in order to free boarding gates, the following procedures are being followed: Boarding starts early, and passengers are parked in fingers, sometimes more than 15 min. Then they might board directly to aircraft, where they will wait for 20 to 25 mn before moving, they might also take a ride in a bus to aircraft. Arriving at the aircraft, they will remain in the bus for at least 10 mn, sometimes 15mn. Once more, the second case happened to us, in a cold early morning. And it was really unpleasant. On the other side, staff were fantastic, Embraer 2x2 seats very comfortable, as well as a nice breakfast (albeit cold) was served. No priority luggage deliver at MRS, as usual.