TAP Portugal

✅ Trip Verified | Absolutely the worst airline I have ever dealt with. It's an absolute joke they are able to retain the title of an accredited airline. Please stay away at all costs. I am on the tail end of getting kicked off a flight, luggage lost, 4 hours on hold, 3 hours in a "customer service" line up with a phone line that has told me that they are unable to track luggage and my best bet is to fill out an airport form. 1 hr between connecting between each department on the phone (and they have plenty) with absolutely no helpful support at all. A truly shocking experience if possible avoid at all costs.

Not Verified | We booked our trip in advance, but TAP kept changing the flights, first they changed the way there flight to a different day, then 2 weeks later they changed the returned flight, then again they changed the return flight again. Completely crazy, no one answers the telephone and they take very long to reply to emails.

✅ Trip Verified | I tried to rebook my family flight before the departure by calling TAP. Nobody was answering. I tried to do it through their website - not working, showing error messages after every attempt. Finally after 1,5h I managed to contact the company. 1000 EUR additional costs - I was lied by the consultant about fare difference price which was bigger comparing to the offer available at their website. I hang up to see if I can afford it and decided to call them back and rebook. This time it was already 1300 EUR because they added no-show fee. All of this after they were not picking up the phone and website was not working. No show? They blamed me for trying to rebook late (I have a full right to do it!). They didn't take any responsibility for the website which is not working. Blamed me for it! One of the passengers was denied boarding so they said that this is a reason why they counted is as no show. So why they wanted to charge all passengers no-show fees? They didn't know and couldn't recall specific regulation for this in fare rules. I thought - ok, I really need this flight to happen. Even if I got cheated I decided to pay and later sort this out in the court. After another hours of calling (over 6h total!) they closed customer service phoneline. In meantime they hanged up twice. Next day I called at 8am. The price was 1700 EUR already, What's more the consultant told me that only the first offer didn't include the no-show fees and after I rejected it the next ones had to include it. I never rejected the offer - I needed to check if I can afford it. I was also not told that if I hang up I'll have to pay more. Never trust TAP, based on my experience they can lie and make your TAP experience really unforgettable. I have no words! Try to explain 4 year old that his dream holidays are not going to happen.

✅ Trip Verified | Their cabin crew lacks a minimum of empathy towards passengers. I saw a flight attendant ignoring an older lady who was asking for help to store her baggage in the overhead compartments. Then the same flight attendant approached a little child who was screaming at the top of his lungs as if he was an adult, which is quite absurd. No sympathy, gentleness or friendliness. The chef of cabin was better at her job but still couldn't be bother much. I know that air travelling nowadays is not only stressful but also as bad as travelling by bus, but still, there's a minimum of costumer care which should be respected and when it doesn't it tells a lot about the company. Legroom is worse than other low costs and makes the journey uncomfortable for anyone of a medium height. They downgraded their scheduled aircraft from an A321neo to A320neo due to the low turnout, which packed the A320neo, something you don't want in a pandemic. Cleanliness needs to be upgraded. All in all, mediocre as usual. Stay away if you can.

Not Verified | Booked our flights in Dec 2020. In Feb 2021 TAP cancelled our outbound flights. I requested a refund but instead TAP sent me a couple of useless vouchers! I have repeatedly requested my money back and been ignored. Finally TAP responded to my complaints via Twitter and asked for specific details via DM. I responded through DM .and a week later still crickets. Terrible service from what was at one time a pretty good airline. Now they just take your money but don't deliver what you paid for. The only reason I rated them as 1/10 is because the website won't let me rate them as 0/10 Pretty hard to ever consider booking with them again until I have been fully refunded and compensated for the rubbish treatment.

✅ Trip Verified | TAP Air Portugal cancelled flights for last summer and a refund was requested. It's been almost an entire year and they still have not provided a refund. I've sent the request to the email address they require 4 times and I've filed a complaint on their website. No response whatsoever. Also, when I check the complaint status - it says "complete", yet no one sent an email or responded. When I call they say they can't help and that I can only email that same email address that no one ever responds to. I will never book them again and I will tell everyone I know never to trust booking tickets with them.

✅ Trip Verified | A321neo almost empty on this early Saturday flight, a senior male crew was rather grumpy, more interested in chatting with his colleague than doing his job. He told a passenger to seat wherever he wanted and gesticulated on disembarking for people to hurry up. Their product has now only minor differences from a low cost airline.

✅ Trip Verified | I bought a trip to the Maldives on Swiss air that had Swiss, Lufthansa flights and the flight from Lisbon to Zurich operated by TAP. The trip had to be canceled due to the cancellation of one of the flights and I had to request a refund from Swiss, Lufthansa and TAP. Swiss in 2 weeks reimbursed me for more than 2000 euros. Lufthansa reimbursed me in 2 weeks for the amount of 150 euros for paying special seats and 2 months have passed and TAP has not refunded me 34 euros for paying 2 seats. I called them and they told me that the refund had been approved but that there are no predictions as to when the payment will be made.

✅ Trip Verified | Like many here, I have not been refunded. I made the request on the web page more than a month ago, I had a simple response that it would be processed, and since then nothing more. I have written more than 10 emails, by private message on Facebook, on instagram, nothing. A very bad experience with this airline. They put up false advertising, saying that they refund, and it is lies. In the time of Covid, it is important to be flexible, quick and above all honest. "Due to high number of messages" this is not an excuse, and as clients it is not our problem, or what we need, we just need you give it our money for what we paid you and we didn't consume the service, it is not complicated, it is just that you want to keep it for you.

Not Verified | Long story short: I purchased two tickets in Jan 2020 to depart in June 2020. TAP cancelled the flight service due to COVID. Okay, I get it, but they have yet to refund my tickets valued at over $1,000USD. They tried to give me a voucher for $48, then they tried to give me a voucher for the cost of the flight plus 20% for the in convenience. Finally I was able to request a monetary refund back to my method of payment. This was 6 months ago now and after contacting them multiple times to check on the status of my refund, they have no update for me. I’m not in the business of giving the airline an interest free loan of my money. There is no reason a refund shouldn’t have be processed by now, over a year after the purchase date and nearly a year from the cancellation. I paid for a service. They didn’t provide the service, and they still kept my money.