TAP Portugal

✅ Trip Verified | During the boarding from Lisbon to Munich the COVID test from a certified laboratory, was not accepted and I was not allowed on board. I had to take another test at the airport and then buy a new ticket. On the flight from Munich to Lisbon I ordered coffee on board - I was given hot water and powder. Absolutely disgusting. I don't understand how they can afford to sell this.

Not Verified | Such a bad experience. My 16 years old went to Cape Verde from Boston via Lisbon. Did the check in here in Boston direct to CV and paid an extra $200.00 because the counter attendant said the luggage was heavy. I paid! Asked 2 times if the luggage checked to Cape Verde, he answer yes. At Lisbon my son were crying at airport because they charged him another $150 for the small carryon he had. He got Dollar only, they did not accept it, did not accept the credit card because he was underage. 10mn before close the gate another passenger felt sorry about him and gave him money to pay and he gave the person $200. They decided to left an underage passenger lost the flight when I asked twice in Boston if I should checked the carryon. It’s all about money…is the way the coin to double charge people - no respect for the passengers. My son will return with TAP because we bought both way ticket, but will be the last time - complete horrible my experience as a parents on the other side listening my Son trying to convince the attended to help him so he don’t missing his flight. Never ever again.

Not Verified | Booked my flight from Paris to San Francisco on November 2019 for June 2020. They canceled our flight due to COVID. They issued us the vouchers only good for a year. Since beginning of this year, I have been emailing them asking for an extension due to travel restrictions. I only got 1 email from them in February saying they are working on it due to high volume. I emailed them multiple times but no reply. Trying to call them but no one answer or the line is disconnected. I’m very tempted to purchase a international plan on my phone so I can make a international calls and hoping someone from TAP can help me. I’m so frustrated but did not want to lose $1500 we paid for our flights.

✅ Trip Verified | Very poor customer service when it comes to issuing refunds, as cannot provide a timeframe for when the refund will be processed. This has forced me to initiate either the section 75 or chargeback scheme via my bank. Would not recommend!

✅ Trip Verified | I have been waiting for a refund for flights that they cancelled since February, almost 4 months now. Every time I call their customer service, I spend at least an hour on hold and am then told "yes, I can see it, it is being processed", for 4 months for a flight they cancelled! This is appalling customer service and surely they are in breach of all sorts of EU consumer legislation for failing to provide a full refund for services that they failed to provide in a reasonable time.

✅ Trip Verified | The neo type aircrafts are way more comfortable and silent than the now smaller part of the fleet. Still their product is in no way better comparing with European low cost companies particularly their customer service which is a total disgrace and not even barely complies with European law. The fact that it keeps getting away with it puzzles me.

✅ Trip Verified | In February 2020 (before COVID-19 in EU), my partner and I were flying in one evening from Munich - Lisbon (stop over changing flight) and onto Faro. Our flight has been delayed in Munich 3h02, we had to stay over night in Lisbon to catch the next morning our flight to Faro. We have advanced expenses for Taxi and Hotel in Lisbon + our trip was delaying our whole week end schedule. By European Law we are entitled to compensation / refund of our expenses. We created our complaint on their website in Feb 2020, in Sept 2020 we have received an email with different offers where we chose the monetary compensation instead of X amounts of vouchers valid 1 year (that you cannot really use because of COVID-19). Today, we have no information, I keep calling and it is always the same replies, nothing is happening, completely useless! Their customer support is not replying to us per email. This is completely unbelievable and so unprofessional. I would not recommend TAP Portugal for their customer support.

✅ Trip Verified | Our flight was changed so they offered us a refund on July 21, 2021. We have been waiting ever since. Their Facebook page is filled with complaints of being granted a refund but never receiving the money. This airline is not ethical or legitimate in its dealings with customers. Don't fly with them under any circumstances.

✅ Trip Verified | I would have loved to describe my experience during the flight but unfortunately it was cancelled by TAP a few days prior to d-day (sometime in August 2020). They put forward the COVID-19 situation as a reason but since, and despite my repeated requests, they refuse to refund me. The ticket was purchased through their partner in crime GOTOGATE and as of now, nearly a year later, I am trapped between two criminal entities refusing to pay back my hard-earned money (whatever small). They blamed each other for the delays and COVID for the cancellation. COVID is affecting everyone but these unscrupulous criminal groups (not respectful companies) are taking advantage of the situation to rip us all off in bright daylight and with complete impunity. They probably think they might get away with it once the customers are tired of asking for their rights. Something should be done at this point by the regulators to curb down this disrespectful and unlawful behaviours.

✅ Trip Verified | This is a TAP review of a flight that did not happen. I was ticketed VCP-LIS on one ticket and LIS-BCN on a separate ticket. The overseas flight from Brasil was cancelled due to government imposed travel restrictions and the LIS-BCN leg had to be cancelled separately. TAP was unable to determine on the phone how much of a voucher would remain after their' fees' but said I would receive the voucher shortly. Now more than a month after the cancellation I have received no voucher and they have not responded to email queries about the status. This is a dysfunctional airline. I've had flight cancellations on both British Airways and Iberia in the past few months. In the case of BA my refund was processed immediately and received by my bank within a week. In the case of Iberia I had the voucher in my email within minutes of cancellation. TAP operates a poor business, in effect as a third world airline. In addition to being absolutely dreadful administratively, their Lisbon operations are disgraceful, the Lisbon airport one of the worst in the world and TAP does nothing to help business class carriers or disabled people through massive immigration queues. Lounges are third rate and filthy. There's a reason this airline is cheap. You get what you pay for. Avoid at all costs. Don't be tempted by their cheap fares. You are only looking for trouble.