TAP Portugal

✅ Trip Verified | Horrible for the price you pay! From the food selections in the TAP Business Lounge in Lisbon which has the same insipid selections in April when we were there to September. The menu had not changed. To the service on the aircraft. Once you are seated in business class, you are not offered a drink until dinner service which was 1.5 hour later. No welcome on board aperitif nor a juice. You are offered a selection of mains and we were seated in the 3rd row, only 2 other people seated in front of us. We asked for the fish selection and to our great surprise, no fish. The flight attendants were non-existent and down right, not nice. For the price that you pay to fly in Business Class you expect Business Class service, which TAP Airlines does not offer. This is not an isolated incident. We have flown 6 other times and we keep on saying that we will give it another shot because their connections are good to our final destination. On one occasion this summer, we get to the airport and are told that the flight had been cancelled due to a strike. No warning beforehand. Our next option was to fly out in 3 days! Not! We had to book on another carrier at exorbitant prices to get back home. Never again. "Fool me once, shame on you, fool me twice, shame on me".

✅ Trip Verified | TAP is world top when it comes to excellent pilot training and maintenance. I have been flying them since 1976, in the last 16 years always in business class on European routes, where they have the best product with excellent wine and food, chilled espumante, friendly crew (every now and then like in any airline a moody crew member). They do not let you down if a flight gets cancelled.

✅ Trip Verified | They hang up me on the phone because they don't want to send me the e-ticket for two passengers, whom paid 438 euros, but bought the tickets on a online travel agency. Obviously the online travel agency is just an intermediary of the buying process of TAP tickets. TAP is just so customer unfriendly that one has to wonder how this bizarre company are still flying. The passengers urgently need their electronic tickets for governmental reimbursememt purposes but they won't collaborate.

✅ Trip Verified | I had the worst experience ever flying TAP First time we took TAP airport and I suspect the last time First we book premium economy. It was just a regular economy When we mentioned none even explained why ? We waited 3 hrs just to get a water on the plane. When later I asked for one more I did not get it. Flight attendants so rude. The biggest problem is that again we payed for premium economy but it was just regular economy. We are extremely disappointed. I will discourage anyone to fly TAP.

✅ Trip Verified | The worst customer service I have ever seen. I had a flight booked in executive class from Boston to Madrid. I had a late connection but made it to the check in desk 59 min prior to flight. The app would not let me check in online. The gate agent had gone to assist with boarding. We notified the gate we were there and could not go to gate without boarding passes. The agent said we would have to wait and then did not return till the boarding gate was closed. We tried to rebook and she said she could not book us because executive was full the following day. We offered to accept a downgrade to be able to get there but she said she was not allowed to do that and no flights were available that week. We booked a flight on delta to Madrid the following day. We stopped by tap to ensure we could take our return flight. They had marked us as a no show and cancelled the return flight as well. We have called, emailed, messages through the website and no one will even discuss it. The just refer to another dept and now I am being referred back to where I started. I was in executive class and can’t even get a company response. I highly suggest not doing business with this airline.

Not Verified | Canada changed travel restrictions 3 days before boarding. I was with my 5 year old. Made it all the way to the boarding gate when I was informed by a tap agent my 5 year old would not be allowed to board as she didn't have a PCR. It took 6 hours to clear customs grab my bags. I was told by the TAP agent who did not allow me on the flight that it is their job to check info before being given boarding passes and that I should speak to an agent before leaving the airport to re schedule a flight. I waited 2 hours at a complaints office, 2 hours later I still hadn't spoken to anyone. I left the airport with my 5 year old. I purchased 3000 dollar tickets home with TAP 2 days later. They hung up on me when I attempted to claim a voucher. The boarding was a joke they cram everyone into a small section with no seats available. Senior in wheel chairs lined up. Flight left 1 30 min late.

Not Verified | Booked a return business class ticket from Amsterdam via Lisbon to Faro a few months before travel. Received a few emails about schedule (and equipment) changes which were then easily made online following a link giving a lot of flexibility. This review is for the return flight from Faro to Amsterdam. Check-in at Faro quick, but no lounge, which should have been communicated. Boarding on time and with priority for business passengers. TAP used its subsidiary Portugalia - on some flights - which does also offer a separate business class section (curtained off) but with 2-2 seating on the EMB-aircraft does not offer an empty seat between business seats. So although there seemed a bit more leg space, it was well below average business class seating, which is typically an empty seat between 2 seats or a seat blocked on the 2-seater row. Lovely and cheerful crew offering coffee, juice or water on the short hop to Lisbon. Lisbon Airport is hit or miss and seems disorganized, although a remote stand was announced, we docked at a gate, but ground staff was obviously unaware so it took a while to deplane. Quick visit to the TAP lounge that had moved from my last visit to a nice bright space with serviced bar and buffet. Lounge food was never very good here and again did disappoint, staff friendly and helpful, lounge clean with lots of attention for social distancing. Very early boarding call for the LIS to AMS leg. Extensive covid documentation check before boarding a bus to a remote stand. Portugalia's EMB 195 seems a have a bit more luxurious seats, nice cabin but the 2-2 seating in business class is a problem especially with economy class half empty (just move the curtain to have business class passengers be able to spread out, right?). Again a lovely crew, bar/dinner service combined and from a trolley. Here is where things go wrong. Obviously the EMB-aircraft don't have a sizeable oven, so only cold food. Despite an invite during booking from TAP to select my entree, no reference or explanation why it was just a cold platter and no choice. Very disappointing. The tray does not look bad and the food is fine, a bit heavy on meat and not very sophisticated. Staff kept offering refills even though I think I heard an automated announcement during boarding that alcohol would be limited. Flight on-time with early arrival in Amsterdam, but then accumulated a delay because of ridiculous taxi times at Schiphol and a slew of miscommunications in getting the plane to dock and disembark. All in all TAP does an acceptable job when you travel business class even though seating arrangement is sub standard. Friendly, on time and good value for money. Communication on some of the service lapses could be better.

✅ Trip Verified | A domestic flight of one hour and twenty minutes in a flag carrier on 'discount' fare cost 242,73 euros and included no onboard service or checked luggage. This will automatically keep equaling a one star review for me. I am finding it quite amusing the reviews from Canadians, Americans and British saying TAP is 'cheap' when it is the Portuguese who are supporting these exorbitant prices to travel in their own country, identical to transatlantic flights. I hope the EU Commission is as bold with TAP as it was with Alitalia and save Portuguese taxpayers and Portugal's name from this mafia of the air. Flight on schedule and generous legroom on exit row. I asked for a cup of water and crew seem worried that I was interrupting their conversation in the galley.

✅ Trip Verified | We cancelled the trip from Miami to Casablanca (Morocco) in October of 2020 due to COVID-19. We literally spent hours on the phone (every call was 2-3 hs.) with TAP until they gave us vouchers for the tickets valid for one year. This year we tried to use the vouchers and again after hours and hours on the phone we end up paying double of money as the original tickets plus the redeeming of the vouchers. So, we lost it all of the original tickets plus we paid almost double for the same tickets. A real rip-off and a terrible wasting time on the phone.

✅ Trip Verified | Back in June, I booked my ticket to Lisbon for 4 months later because they advertised "1 free change, up to 3 days before the flight". With the COVID situation still not looking too good, I wanted to move my flight to next year. The total cost of the new flight is $100 less than the original flight, so you would think that I do not need to pay anything extra. However, they structured the new ticket in a deceiving way so that even though the ticket is cheaper, you still end up paying more. Here is how. My original ticket was made up of around $600 base fare and $50 airline surcharge. The new ticket is $250 base fare and $300 airline surcharge. This means that the new base fare ($250) is covered by what I originally paid ($600), but I now have to pay $250 extra to make up the difference in the airline surcharges ($50 vs 300). Also another $50 in taxes/fees, bringing the total to $300 extra, to change to a cheaper flight. This is completely deceiving and dishonest. They intentionally offered "free changes" and then jacked up the airline surcharge and decreased the base fare so that customers would still have to pay to change their flight. How did I find this out? It is not written anywhere explicitly. I spent over 2 hours waiting to speak to someone on the phone, and when I finally got someone, she gave me a vague response about the base fare needing to be equal or higher. This obviously does not sufficiently explain what's really going on, but she kept repeating this and provided no other explanation. She never once mentioned the significant airline surcharge increase. Only after comparing the cost breakdown of the two flights myself, I found where the $300 discrepancy came from. When I questioned the 600% jump in airline surcharge fees, she simply answered that it fluctuates and can happen. As someone planning to purchase a second home in Portugal, I will never use this airline again for any of my future travels, and I will tell my family and friends to avoid as well. Lesson learned.