✅ Verified Review
| Lisbon to Ponta Delgada. To start with, boarding was abnormally long. Once inside the plane, I was pleased to find out how much nicer the new cabins are from the previous version I had experienced 2 months ago. Front seats with red accents, middle seats with yellow accents and I think the back ones were green, as in the Portuguese flag, very nice touch, lovely design, portuguese but not stereotypically portuguese. Once I reached my seat, there was so much pitch for my legs I thought I was on the wrong place and had seated on executive class or something, the new seats are much thinner, giving you much more knee room, are much more functional and comfortable with adjustable headrests and with handy usb and charger ports (you just don't find that in your average short/medium haul flights). The airplane looked clean, smart and very modern. Crew was friendly and helpful but catering was a bit poor, just a sandwich, a drink and coffee, no dessert, no hand wipe, no tray to serve the food and the bread wasn't all that fresh and tasty. The flight was enjoyable. We had a slight delay when departing and at arrival but no more than 10minutes, which was better than average for the last flight of the day, usually those are always late. Service is much nicer than before but still a bit behind other European companies as there is still no entertainment system or wi-fi and electronic newspapers are only available if you have their frequent flyer program card, that is a shame. Luggage allowance was very good for this price range, allowing me to carry 2 bags and up to 43kg on economy! I hope they keep in the right track and keep improving their service.