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TAP Portugal

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 476 reviews
5/10
3 star Skytrax Rating
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3/10

"certainly not choose TAP myself"

(United Kingdom)

Verified Review | London to Rio de Janeiro via Lisbon. Outbound first sector on A319 fine. Good meal with well-cooked grouper as a main. Pretty impressive for short haul. Unfortunately this was as good as it got. Discovered that no lounge airside after passport control in Lisbon, so had nearly two hours to wait in main terminal building. Boarding somewhat chaotic - aircraft to Rio an ageing A340. Cabin crew not very welcoming and the leather gloves the females wear make them appear as if they are about to strangle someone rather than provide a service of hospitality. Seat format is 2-2-2. I had chosen a central seat several weeks before in order to have as much sleep as possible and neither disturb a neighbour, nor be disturbed by one. Having settled into my seat, I was staggered when the purser called at me across the aisle to ask if I spoke English, and pressured me to move, asking loudly in front of a couple who wanted to sit together - one of them in my seat. (If somebody had a medical need, it would be a different matter. Similarly if there was a genuine requirement on the part of the operating crew. That was not the case here. They had simply not organised themselves in time.) I was therefore obliged to sit in a seat I did not wish to be in throughout the flight. My fear of being disturbed by the new seating arrangement was realised. A member of the cabin crew leant over me throughout dinner service to serve my neighbour- constantly bashing the side of my seat and speaking extremely loudly over the top of me as I tried to rest. Once the dinner service was over, managed to get some sleep; served a cold breakfast of cold cuts and cheese shortly before landing. Return on a more modern A330. First appearances can be deceptive. Although newer, this is about the least passenger- friendly business class I've flown in for at least five years. The cabin is extremely open, giving virtually no privacy - the screen between neighbours provides no barrier at all. The seat pods are very low, with tv screens at knee height - not comfortable to watch a film. There's nowhere to stow belongings. On an overnight flight this is particularly frustrating. The seat does not fully recline, meaning I spent the entire flight slipping down towards the footwell. At the end of a 10 hour flight there was no hot breakfast - especially poor given many pax will skip dinner on a 2300 take off. The cold meats were OK but one slab of cheese and one chunk of mango is not great catering. IFE was turned off fully 35 minutes before landing. Quite staggering when so many other airlines allow you to watch/listen virtually until the doors are open. And especially frustrating when having selected a film to watch knowing it would finish 20 minutes before landing, and being deprived of the end. Having learnt my lesson on the outbound, went through passport control so I could access the lounge for my 3 hour layover. Discovered it was not run by TAP (no lounge in their own capital city - very poor) and had to pay €15 for a shower. Distinctly unimpressed on a flight costing more than €4000. No hot food in the lounge either. Final sector to London on A319. Mid afternoon so no hot food there. Result - 18 hours in TAP's "care" as a business passenger with only cold cuts and sandwiches on offer. Cabin crew on both return sectors were OK. All sectors on time. Flight was chosen, booked and paid for by a client – would certainly not choose TAP myself.
AircraftA319 / A340 / A330
Type Of TravellerBusiness
Cabin FlownBusiness Class
RouteLHR to GIG via LIS
Date FlownAugust 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"unable to provide with any food"

(United Kingdom)

Verified Review | I travelled to from London Heathrow to New York JFK via Lisbon using TAP on all four flights at the beginning and end of my holiday. Before checking in, TAP provided a function on their website that enabled me to choose a vegetarian meal option for the two long-haul flights from Lisbon to JFK on July 31st and JFK to Lisbon on August 8th. On the first long-haul journey, the flight attendants had no record whatsoever of me choosing a vegetarian meal option despite me being able to produce a screenshot of my selection, and consequently they were unable to provide me with any food on the seven hour flight. Incredibly, I was told it was my fault for not confirming at check-in that I had chosen a vegetarian meal. The flight attendant stressed that on the way back from New York, I should confirm my meal choice when dropping my luggage during check-in. It's worth noting that on the shorter three-hour flight from London Heathrow to Lisbon, there was also no vegetarian food on offer – only a Turkey sandwich. So far I had spent more than nine hours in the air with TAP Portugal without any food. Nine days later, I confirmed my vegetarian meal choice while checking in at JFK, as requested by the rude and unhelpful flight attendant. The man at TAP's check-in desk said he had no record of me choosing a vegetarian meal option online but assured me that TAP would definitely have a vegetarian pasta option on board. Once again, however, the only meal available on this flight was chicken and once again, the only option on TAP's shorter journey from Lisbon to London was a Turkey sandwich. It's completely unacceptable that for all four of my flights with TAP Portugal – a total of 19 hours of flying time – they were unable to provide with any food. I will never use this airline again.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteLHR to JFK via LIS
Date FlownAugust 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
4/10

"delays do not seem unusual on TAP"

(Netherlands)

Lisbon to Amsterdam. Flew TAP thrice in the past two weeks, thrice was the flight delayed. Two flights were delayed due to technical reasons, one was just half an hour later. This does not seem unusual on TAP flights. Another family member has flown TAP before and his flight was delayed so much he missed his connection to Brazil. We almost missed our connection to the Azores, but unsurprisingly that flight was delayed as well. Overall my family has flown TAP 5 times, and four of those were delayed. This will probably be the last time I fly with TAP. The old planes and the staff manning them didn't add to the experience.
AircraftA320
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteLIS to AMS
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

TAP Portugal customer review

(United Kingdom)

Verified Review | London Heathrow to Lisbon return with TAP Portugal. Outward trip to Lisbon delightful with lots of leg room, on time, friendly staff and good service. Arrived very relaxed. Return trip from Lisbon to London a big surprise. Leg room worse than easyJet or Ryanair. Grumpy (even rude) staff. Inedible "snack" full of "E"s Late leaving. Arrived unhappy.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteLIS to LHR
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
3/10

"very poor overall"

(Portugal)

Verified Review | I flew TAP Portugal with my wife, son, and daughter from Terceira Island to Lisbon. Being a night flight, departing at 20.20, I was expecting a much better meal than the one served. A poor quality sandwich (ham and cream cheese), and juice. Also, the air hostess literally threw the sandwich over the tray, rather than serving them politely. Very poor overall. The flight was over two hours, so a better service should have been provided.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteTER to LIS
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"worst customer service"

(United States)

Verified Review | Rome to Boston via Lisbon with TAP Portugal. Worst customer service! Our first TAP flight was a little bit late and there were a dozen passengers that had to get on a connecting flight to Boston which was scheduled to finish boarding near the same time that we landed. TAP made no effort to communicate to the next flight that we were on our way. They took us to a "transfer department" where we were told that there wasn't another flight out for another 24 hours. They didn't try to find me a different flight to another city nearby or on another airline. No compensation for our troubles, very disappointing. Don't waste your money!
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteFCO to BOS via LIS
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"service was terrible"

(United States)

Verified Review | I flew on Flight TP228/832 Miami to Rome via Lisbon. The seats were terribly uncomfortable and food was awful. The entertainment was awful with old movies. The service was terrible. no one was available I have a return flight scheduled for August 5 on Flight TP837/829 Rome to Miami which I was finally able to reach TAP in Portugal to cancel. The rep told me the penalty to cancel is $400.00 which I accepted but she could not tell me the amount of my refund and if I wanted to know I would have to wait one month then email TAP. She could not talk to the refund dept or transfer me.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteMIA to FCO via LIS
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"food and service are really bad"

(Austria)

Vienna to Lisbon on a very old A330, however quite comfortable long haul seats. Back on a A320 with the usual 3 hour delay. Food and service are really bad, drinks (Portuguese wines) are good. Especially on the way back the crew were chatting and having fun, they did not care about the passengers. No welcome drinks, they provided menus but were out of 1 (of 2!) options with only 3 passengers in business class. Will I fly them again? Certainly not.
AircraftA330
Type Of TravellerBusiness
Cabin FlownBusiness Class
RouteVIE to LIS
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
10/10

"cabin crew professional"

(Slovenia)

Verified Review | Relaxed flight from Lisbon to Munich. Cabin crew professional and really nice. Catering almost non existent, however they still offer nice Portuguese wines. Love the old school seats, so comfortable. I always loved TAP and I am happy that they did not change for the worse like most of the European companies.
AircraftA321
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteLIS to MUC
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"last time I fly TAP"

(Switzerland)

Second huge delay in a week. Came to Funchal from Geneva a week ago. Connecting flight in Lisbon left 4 hours late, no crew. Landed in Funchal at 3 in the morning instead of 11 pm. Today, return flight to Geneva, technical problem, plane is not leaving, connecting flight in Lisbon is lost. No idea when we will arrive in Geneva. Maybe not today. Last time I fly TAP. Never again.
AircraftA320
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteFNC to LIS
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no