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TAAG Angola Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 18 reviews
4/10
3 star Skytrax Rating
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9/10

"cabin crew were friendly"

(Angola)

Johannesburg to Luanda with TAAG Angola. The check-in at OR Tambo Airport was a bit of a hassle because it was the first day of new baggage rules. However, once in the air, the experience was excellent value for money. The flight departure was on time and the meal served was one of the most delicious I have had onboard a flight for a long time. The TAAG cabin crew were friendly and efficient. I frequently use TAAG on this route and will continue to do so.
AircraftBoeing 777-200
Type Of TravellerSolo Leisure
Cabin FlownFirst Class
RouteJNB to LAD
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"overpriced for the quality"

(United Kingdom)

I flew TAAG Angola Airlines from Luanda to Cape Town and Windhoek to Luanda.The flights were okay, nothing really bad. My complaint is that it was overpriced for the quality of the flight. The planes for both legs were clean although cabins were not well maintained. The service on board was abysmal. There were no courtesy from the FAs. The toilets were run out of toilet papers and were dirty but FAs didn't bother to clean them up. The food were just for survival. Would I recommend this airline - no. However, I doubt there is competition for the route so you might end up taking this airline.
AircraftBoeing 737
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteLuanda to Cape Town
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
8/10

TAAG Angola Airlines customer review

(Portugal)

DT 653 13th April. This is one of the best airlines I have flown. Flight attendants were nice and helpful. Seats could still be better but I had a good sleep and breakfast was good served with nice hot tea! Nice entertainment for adults and for kids with the latest movies and some documentaries.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

TAAG Angola Airlines customer review

(Angola)

I recently started using TAAG more regularly especially flying to South Africa the aircraft's are fresh clean and new the staff friendly and professional. The airlines services are excellent from online booking to early check-ins in Luanda. There are still areas with room for improvement such as the inflight entertainment choice and catering presentation on Business class. These two issues tackled TAAG will be providing a world class service that can compete with the best in the African continent and globally.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

TAAG Angola Airlines customer review

(Portugal)

Flew Luanda/Lisbon on business class. Boeing 777 very clean. Inflight entertainment system was not working and the reading light also so the only available option was to try to sleep. Meals not very good but the crew was very friendly.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

TAAG Angola Airlines customer review

(Australia)

LAD-DXB. Was surprised with the level of service provided on the flight. Following the check in at Luanda the flight was pretty good. Departed 30 mins late and arrived early in Dubai. Flight was not very full so plenty of space to spread out. Food while basic was of good standard and the drinks service was good. The plane was a new B777. IFE system is basic but being a late night flight didn't really use it. Having a basic understanding of Portuguese helped but all crew spoke and understood English. Overall after reading previous reviews I was pleasantly surprised.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

TAAG Angola Airlines customer review

(Angola)

LAD-JNB trip in economy class. Noticed a big improvement with the staff at the check-in counters. The entertainment was ok and we were offered a hot snack. One thing that never changes though is the rudeness of the flight attendants.
Cabin FlownEconomy Class
Value For Money 12345
no
4/10

TAAG Angola Airlines customer review

(United States)

LAD-CPT-LAD. Check-in easy no problems. The flights were uneventful but the interior of the planes were very old and it appeared that at least one armrest in each row was broken as they were taped up or visibly falling apart. Seats from LAD to CPT were quite comfortable but there was no IFE for a nearly 4 hr flight. CPT to LAD the seats were very uncomfortable. IFE on this flight on drop-down screens but the audio was played over the PA system so it was difficult to hear. Overall customer service was typical of Angola - non-existent. I would only recommend for the convenience to CPT from LAD.
Cabin FlownEconomy Class
Value For Money 12345
yes
7/10

TAAG Angola Airlines customer review

(United States)

LIS to LAD. The flight was delayed seven hours - first because of a mechanical problem and then because of the airport curfew in LIS. This left only 30 minutes to make our connection in LAD for our flight to WDH. TAAG put us in a hotel for the night free of charge. The staff in LIS were helpful and friendly. We ended up making our 30 minute connection because a TAAG agent in Luanda had checked us in for our connecting flight and escorted us to our Air Namibia flight to WDH. The flight was operated by a Boeing 777-200ER which was comfortable. There is AVOD mood lighting footrests and winged headrests on this aircraft. The food was tasty and cabin crew friendly.
Cabin FlownEconomy Class
Value For Money 12345
no
2/10

TAAG Angola Airlines customer review

TAAG's good air service is sabotaged by the Luanda ground service staff. We have flown once from Luanda/Cape Town and once from Windhoek to Luanda. Those three flights left almost an hour late but once in the air the service in Economy class was pleasant. We received free drinks and a hot meal. The attendants were very pleasant as well. The ground service in Luanda for international flights is acceptable.
no
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