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TAAG Angola Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 20 reviews
5/10
3 star Skytrax Rating
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8/10

"service was outstanding"

(South Africa)

Cape Town to Lisbon via Luanda with TAAG Angolan. Seamless check-in in Cape Town with luggage checked all the way to Lisbon. Older 777-200 on first leg to Luanda. Old AVOD system but decent selection. Seats needed a clean but otherwise comfortable for 3 hour leg. Largely male cabin crew who went out of their way to chat and were friendly. Food was lamb, well presented and tasty. Luanda Airport is something to miss if possible. Final leg onwards to Lisbon was on board their new 777-300ER which was 2 months old. Cabin crew once again friendly, engaging. Food was special meals (steamed fish, vegetables, lovely sauce) with coconut cake. All better than expected and I finished it. The AVOD and seat on the new plane was wonderful. The service was outstanding, the plane exceptionally clean and I would recommend this airline. The cabin crew dealt with a number of unaccompanied minors in a most sincere fashion both on board and with the ground team. Luanda Airport though is something to spend as little time in as possible.
AircraftBoeing 777-200 / Boeing 777-300ER
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteCPT to LIS via LAD
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"excellent value for money"

(South Africa)

Verified Review | Flew TAAG Angola Airlines, Cape Town to Lisbon via Luanda. Left on time, the service was slightly reserved but at least not false, good food and enough leg space. Clean plane, all security protocols are being executed. The price was excellent value for money. 3 hours in Luanda just bearable. Going to book soon again, before the promotion is over.
AircraftBoeing 777
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteCPT to LIS via LAD
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"cabin crew were friendly"

(Angola)

Johannesburg to Luanda with TAAG Angola. The check-in at OR Tambo Airport was a bit of a hassle because it was the first day of new baggage rules. However, once in the air, the experience was excellent value for money. The flight departure was on time and the meal served was one of the most delicious I have had onboard a flight for a long time. The TAAG cabin crew were friendly and efficient. I frequently use TAAG on this route and will continue to do so.
AircraftBoeing 777-200
Type Of TravellerSolo Leisure
Cabin FlownFirst Class
RouteJNB to LAD
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"overpriced for the quality"

(United Kingdom)

I flew TAAG Angola Airlines from Luanda to Cape Town and Windhoek to Luanda.The flights were okay, nothing really bad. My complaint is that it was overpriced for the quality of the flight. The planes for both legs were clean although cabins were not well maintained. The service on board was abysmal. There were no courtesy from the FAs. The toilets were run out of toilet papers and were dirty but FAs didn't bother to clean them up. The food were just for survival. Would I recommend this airline - no. However, I doubt there is competition for the route so you might end up taking this airline.
AircraftBoeing 737
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteLuanda to Cape Town
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
8/10

TAAG Angola Airlines customer review

(Portugal)

DT 653 13th April. This is one of the best airlines I have flown. Flight attendants were nice and helpful. Seats could still be better but I had a good sleep and breakfast was good served with nice hot tea! Nice entertainment for adults and for kids with the latest movies and some documentaries.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

TAAG Angola Airlines customer review

(Angola)

I recently started using TAAG more regularly especially flying to South Africa the aircraft's are fresh clean and new the staff friendly and professional. The airlines services are excellent from online booking to early check-ins in Luanda. There are still areas with room for improvement such as the inflight entertainment choice and catering presentation on Business class. These two issues tackled TAAG will be providing a world class service that can compete with the best in the African continent and globally.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

TAAG Angola Airlines customer review

(Portugal)

Flew Luanda/Lisbon on business class. Boeing 777 very clean. Inflight entertainment system was not working and the reading light also so the only available option was to try to sleep. Meals not very good but the crew was very friendly.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

TAAG Angola Airlines customer review

(Australia)

LAD-DXB. Was surprised with the level of service provided on the flight. Following the check in at Luanda the flight was pretty good. Departed 30 mins late and arrived early in Dubai. Flight was not very full so plenty of space to spread out. Food while basic was of good standard and the drinks service was good. The plane was a new B777. IFE system is basic but being a late night flight didn't really use it. Having a basic understanding of Portuguese helped but all crew spoke and understood English. Overall after reading previous reviews I was pleasantly surprised.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

TAAG Angola Airlines customer review

(Angola)

LAD-JNB trip in economy class. Noticed a big improvement with the staff at the check-in counters. The entertainment was ok and we were offered a hot snack. One thing that never changes though is the rudeness of the flight attendants.
Cabin FlownEconomy Class
Value For Money 12345
no
4/10

TAAG Angola Airlines customer review

(United States)

LAD-CPT-LAD. Check-in easy no problems. The flights were uneventful but the interior of the planes were very old and it appeared that at least one armrest in each row was broken as they were taped up or visibly falling apart. Seats from LAD to CPT were quite comfortable but there was no IFE for a nearly 4 hr flight. CPT to LAD the seats were very uncomfortable. IFE on this flight on drop-down screens but the audio was played over the PA system so it was difficult to hear. Overall customer service was typical of Angola - non-existent. I would only recommend for the convenience to CPT from LAD.
Cabin FlownEconomy Class
Value For Money 12345
yes
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