Swiss Intl Air Lines

✅ Verified Review | New York to Athens via Geneva. All in all a very good experience. Easy, friendly check in with the option to give our hand luggage in at no cost. Both flight segments JFK to Geneva and Geneva to Athens landed on time. The food given to us was good and adequate. Only thing I did not like is that the stewards in the GVA to Athens flight kept talking to us in French although we obviously didn't speak the language and even when talking to them in English they would peak again in French. Apart from that all was good.

✅ Verified Review | Athens to New York via Zurich. This time flew through Zurich. Can't really fault them. Both flight segments were on time. The planes and their seats comfortable and the food supplied on board also good. Service by onboard staff on these flight was good.

✅ Verified Review | London to Geneva. Problems started at check in when we were told by a Swiss check in agent with a serious attitude problem that we were a few minutes late and that the flight to our initial destination of Zurich had closed so he was unable to proceed with check in. I’m sure they see this every day but not an ounce of sympathy. He merely told us to go and see his supervisor who then directed us to Ticket Sales to purchase new tickets for the Geneva flight, leaving 3 hours later at a cost of £378 each. We did so as we had a connection in Athens on Aegean so we paid up. I called Aegean Airlines and explained our predicament. Within minutes, we were booked on a different flight from Athens by a very helpful and understanding customer service agent at a total cost of 40 euros. Boarding for the Geneva flight was scrappy and untidy. Met at the door by wooden crew with just a brief greeting. A320 was clean. Business Class seats on Swiss short haul are very uncomfortable and hard. Breakfast served shortly after take off by purser. Quite cold and robotic without any engagement with passengers. Charmless service. Most of the time was spent behind the curtain, chatting with crew members. Had expected better from Swiss. Sorry to say that Swiss will not be featuring in our travel plans in the future.

✅ Verified Review | London to Geneva. Regularly use this airline. Generally good. However their cabin baggage policy is a complete fiasco with random selection of bags to be taken to the hold completely independent of size. I generally avoid the issue by tavelling business but on a recent trip experienced the frustration of others when my absolutely legitimate cabin baggage was one of four pieces from the full flight selected for the hold. Left a completely sour taste in my mouth as did the response of the staff when i pointed out the inequity with many having two and three pieces of cabin baggage completely against their own guidelines.

✅ Verified Review | Zurich to London with Swiss Air Lines. A short haul morning fight that went smoothly, with good beverage service. As with most European Business Class, the seat is like Economy Class but central seat is not used to add space. Good service with newspaper. On time departure and arrival. I note that Heathrow T2 is now completely renovated and this adds to a flight that is excellent.

✅ Verified Review | Hong Kong to Zurich with Swiss Air Lines. An excellent flight. On time departure and arrival. Very comfortable seat on 777 new configuration. Meal choice is good and service excellent. I like particularly the single seat - it is 5 across and spacious. Swiss International is now my preferred airline in Business Class to Europe.

Barcelona to Singapore via Zurich with Swiss. Pretty awful experience. Plane was 45 minutes late leaving Barcelona (either because of the weather or because of air traffic, depending who you talked to) which meant we missed our connecting flight from Zurich to Singapore. Had to queue for about 3 hours in Zurich because of incredibly slow service at the transfer desk, just to be told that we could not be offered a hotel, only some mattresses in a small cupboard at the airport (better than some others, who just had to sleep on mattresses out in the hall). Queuing again for ages at the transfer desk at 6.30am to see about an alternative flight, but only one possible was via Istanbul at 19.00, so missed the first day and night of our holiday. Staff not that helpful and no information provided while we were waiting in the queue. Cabin staff pretty offhand.

Zurich to Milan with Swiss Air Lines. Zürich airport check in service was great. The crew was smiling, and very helpful to point out directions, as we needed to wrap our luggage. Although the tax refund staff wasn't really nice, but wasn't connected to the airline. The aircraft was clean, and the cabin crew was helpful. The seat was a bit hard, but since it was a 1 hour flight it was fine. They gave us delicious chocolates and a bottle of water. There were no other drinks but considering it was a 1 hour flight it was fine. I was rather impressed and would recommend this airline.

Took Swiss Air Lines from Amsterdam to Bangkok with a stop-over on Zurich on both ways. All the flights were just in time. Nice and friendly staff. Good service on board. Good in-flight entertainment program. Good meals. Overall a good value for money experience. So nothing to complain about. I would definitely recommend Swiss Air Lines to others.

✅ Verified Review | Singapore to Zurich with Swiss. Many reports have criticised the comfort of Swiss A340s so it was little surprise to find that the seat base had a certain Teutonic firmness to it, though by the end of the 12-hour flight I'd call it comfortable enough. Cabin service was great, but dinner was not impressive - the 'Pumpkin Tortelline' was plain stodgy, and I noticed passengers nearby also left their portions unfinished. Breakfast was far better, with cabin crew circulating to offer a second tea of coffee. Seatback TV was poor by current standards, to be expected in a 12-year-old plane, ie a small screen which lost much of its clarity and colour if not faced directly. If the passenger in front reclines their seat the screen is effectively unwatchable.