Swiss Intl Air Lines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1042 reviews
6/10
4 star Skytrax Rating
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8/10

"good solid experience"

(United Kingdom)

Athens to London City via Zurich, having previously flown out to Greece via Geneva. Good solid experience : smooth flight and Cabin service and food appropriate to these two short journeys. This route, despite the break in journey is good value because the airport access and speed of transition at either end more than compensates for that need to change at the intermediate stop.
AircraftA321
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteATH to LCY via ZRH
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"a bad option for long haul"

(Belgium)

Verified Review | Zurich to Hong Kong with Swiss. What to say? Terrible airline and a bad option for long haul flights in economy and business class. B777, already old, colours of the cabin calm, neutral elegant, seats really uncomfortable, cabin crew rude, unattentive, not friendly at all. Catering among the worse ever I have ever tried, tiny tray compacted with a hot meal was everything but good. Entertainment system was ok and duty free actually interesting. Breakfast the same joke. You get the feeling when you fly Swiss to be contributing a huge economic recession - even the water is counted. I don't recommend Swiss.
AircraftBoeing 777
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteZRH to HKG
Date FlownMay 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
7/10

"good food and good crew"

(Switzerland)

Verified Review | Flying from San Francisco to Zurich in the A340. Boarding took place on time and the flight duration was even one hour shorter than planned, which I found very pleasant. The food was very good, both the dinner and the substantial swiss breakfast. The whole plane was very clean. The seats were pretty spacious, but nevertheless I couldn't find any sleep that night. The cabin crew was very friendly. Since the A340 isn't the newest of planes, the inflight entertainment system was pretty old as well. It was somewhat slow to react on input and the screen was frankly speaking pretty bad. Furthermore, the whole inflight entertainment system was restarted midflight, which rendered unusable for around 30 minutes. But apart from this, it was a rather enjoyable flight with very good food and good crew.
AircraftA340
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSFO to ZRH
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"cabin crew was very friendly"

(Switzerland)

Verified Review | Flying from Zurich to New York JFK. Boarding was on schedule and went very smoothly. The cabin crew was very friendly and fluent in English and German. There were even some passengers talking in French to them without any problems. The whole flight was enjoyable and smooth. Touchdown in New York on time. The food was very good, might have been the best economy class food I have had. Once per hour, the flight attendants offered the passengers some water. The restrooms were very clean. The seats were rather spacious, but on long-haul flights in economy, there comes the time when you feel like you sat enough and the seat doesn't feel as comfortable as in the beginning, at least that's the case for me. But that really has more to do with the duration of the flight than with the seat. Overall a very good flight with very good cabin crew.
AircraftA330
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteZRH to JFK
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"one of the nicest lounges in Europe"

(Austria)

Verified Review | Vienna to Chicago via Zurixh with Swiss. VIE-ZRH on an Airbus 321 in Economy, ZRH-ORD on an Airbus 330-300 in Business. VIE-ZRH was a typical short European flight; flight was on time, seats okay with good legroom for Economy; cabin was only 70% full which added to the comfort; FA’s were friendly and professional; one drink run with a small sweet snack was adequate for the short duration of the flight. Web check-in did not work, but no problem as seat selection was possible and no lines at check-in counters. However carry-on limit of just 8 kg was heavily policed and strictly enforced at VIE. ZRH-ORD (day flight) slightly delayed on both departure and arrival, but did not cause problems. Flight was a very pleasant experience. Plane was not the most modern in the fleet, but fine with a 1-2-1/2-2-1 configuration with lie flat seats. IFE was AVOD; movie selection was okay, but not too extensive, TV selection was rather poor. Typical for European airlines the selection offered was rather light on new releases. FA’s were again professional attentive and regularly present in the cabin also between service runs. Meals served were tasty and with a Swiss touch. Lunch was Salmon Tarter (and two other choices) and Swiss Sturgeon (or Beef Tenderloin or Swiss Style Chicken Breast or Vegetable Curry). The second meal was a less interesting choice of Penne or Ceasar Salad. Wines served were also nice including some Swiss choices. OS’s Senator lounge in VIE was good without being great and had a decent breakfast offering. LX’s Senator Lounge at the E-gates in ZRH has be one of the nicest lounges in Europe with a huge open-air terrace with great with view of the apron. The lounge had various hot and cold food options and a solid drink selection. ZRH is probably (together with HEL) the best airport for transferring in Europe. Terminals are roomy and well designed. Border Control was friendly and with no waiting time; also no additional transfer security control for passengers arriving from other EU countries; a breeze. Very good long-haul product by LX and clearly recommended. For me, LX clearly offers the best overall product of the Lufthansa Group of airlines (LH, OS, SN, 4U and LX).
AircraftA321 / A330-300
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteVIE to ORD via ZRH
Date FlownMay 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"very good flying experience"

(Turkey)

Verified Review | Zurich to Istanbul. Online check-in and mobile boarding pass worked flawlessly. The fast track at ZRH airport was well organized and expedited formalities. The Swiss Senator lounge was busy but offferings were quite good in terms of quality and variation. Boarding started on time and was organized with Priority for passengers needing assistance and according to FF status or cabin class. Missed a very generous downgrade compensation offer due to overbooking, should have been quicker, was very impressed how LX ground staff dealt with the issue. Departed almost on-time. The onboard service was very good. Pre-meal drink run with a pack of Rosemary Grissotti offered. The main meal choices were of good quality this time. The Swiss crew were very pro-active with several offers to top up drinks and overall attentive service. LX could offer a mobile app based IFE to enhance the overall flying experience on euro short haul. The only disappointment was the lack of liquid soap in the front lavatory. Overall a very good flying experience.
AircraftA320
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteZRH to IST
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"we were involuntarily bumped"

(Singapore)

Verified Review | I was to fly from Paris to Singapore via Zurich on 11 September. I checked in online prior within 24 hours and chose window seats for both flights. My friend and I reached Paris airport way before and started queuing at 1800 even before the check-in counter for Swiss was opened. We were 2nd in line, and upon reaching the counter, were told the flight was overbooked when the service staff knew we were flying to Singapore. He offered a solution to fly us with Air France given we were involuntarily bumped from the flight without much alternatives, and were told to come back in an hour's time when the check-in counter would be closing. I had chosen to fly with Swiss because I have heard reviews on great service and flight quality but if you are offering to fly me with another carrier, I would have just chosen to fly with Air France in the first place without going through so much headache at the check-in counter. So we heeded the guy's suggestion to come back in another hour and we were on 'standby' list. But what I don't appreciate is the attitude the service staff who wasn't even apologetic that we were in this situation at all. He was the duty manager at the period of time but he was not providing the best solution to our benefit. He even told us to write a complaint to Swiss. I was appalled and amused by his reasoning. A flight that is overbooked is not a passenger's fault, and I think we have the right to reclaim our seats, plus I had the screenshot to confirm I was checked in with seats allocated. I am a frequent traveler and had flown with many airlines but I had never had such a bad experience before. I would think much more improvement would need to be done in order to have pride as an airline that provides good service and high standards of quality
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCDG to SIN via ZRH
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
8/10

"business class is a good product"

(Singapore)

Verified Review | I bidded for an upgrade to business class on LX 179 (Singapore to Zurich) on 12 August 2016 and was delighted that my bid of S$1500 was accepted for this sector. The seat was a fully reclining seat with generous leg room under the seat in front. There was a coat hanger in the seat bin in front for hanging your jacket. The dinner selection was comprehensive with a good selection of wines. I chose the beef steak which was pretty good considering the fact that food doesn't taste as good up in the air. After dinner, Swiss chocolates and pralines were distributed. Breakfast was served a la carte with generous servings of croissants, cheese, muesli, cold cuts, omelette and sausages. Flight attendants were friendly, attentive and hospitable and came around at regular intervals during the flight to offer drinks. The inflight entertainment system was limited. The screen was small and the controller was the old-fashioned type with button controls. However, with the Boeing777 replacing the A340 fleet, the new business class entertainment system will feature touch screen wider monitors with higher resolution. Overall, Swiss business class is a good product.
AircraftA340
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteSIN to ZRH
Date FlownAugust 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"onboard catering was average at best"

(Turkey)

Verified Review | Mobile check-in and digital boarding cards make life easier. Didn't use the LX contracted lounge but opted for the ever busy TK IST lounge which offeres a lot in terms of food and beverages. The Celebi handling of the boarding at the gate was rather chaotic resembling TGS. 20 minute delay due to late in-coming a/c. Though they were able to complete the turn around pretty fast. A minimal service provided compared to TK on this route, onboard catering was average at best. Considering it was 1/3 of the price, I can't complain. Shame that Swiss Intl Air Lines is giving up IST for the winter schedule depriving us from a efficient and competitive carrier. Arrival and exiting the airport at ZRH a breeze.
AircraftA321
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteIST to ZHR
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"attentive and friendly cabin crew"

(Philippines)

Verified Review | Zurich to Hong Kong in business class. An excellent travel experience. Zurich has a great airport and efficient service. The new Swiss Business Lounge in Terminal E is a very comfortable spot. Great cabin service and excellent food. Very attentive and friendly cabin crew. Seats slid down to a very comfortable but somewhat claustrophobic bed.
AircraftBoeing 777
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteZRH to HKG
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes