Swiss Intl Air Lines

✅ Verified Review | Berlin Tegel to Vienna via Zurich. Due to an incident my flight started with a one hour delay in Berlin-Tegel, however, the crew made every effort to make this flight as pleasant as possible and tried hard to get the information about the connecting flight as fast as they could. The rest of the flight experience was great as usual with the well-known SWISS quality.

✅ Verified Review | Zurich to Guatemala via Miami. Extremely bad customer support! We had a problem with the flight of our son which was caused by Swiss. They but him on a flight of American Airline in which he was not allowed to travel unaccompanied anymore nor they (Swiss nor AA) offer accompaniment service in this case (because it's two flights of with different airlines, although we bought the entire trip with Swiss). So, on the Hotline they told us to go to the Airport in Zurich to solve the problem. We went to the Airport and they told us that they can't do anything and we had to call the Hotline to solve the problem! Again calling the Hotline, the rude man on the phone told us that this is our responsibility and that they can't help us. As we insisted he got upset and hung up the phone! We had to solve everything on our own, changing flight, buying an extra flight for a friend to accompany our son. Extra costs: US$ 400. We are severely disappointed and dissatisfied with Swiss!

✅ Verified Review | Zurich to Copenhagen. Overall, SWISS has been a decent airline in my experience, but today was really poor. I had purchased a fare including one bag to check-in, but was not sure whether to check-in my carry-on. I asked at check-in, and together with the agent we agreed that I could carry my bag on-board. When boarding, a SWISS Gate agent tells me that there is no way that I can bring this bag on board, since the plane is absolutely full. Given that the agent was not very keen on listening to customer input to put it mildly, I accepted to have the bag tagged. When boarding was completed, the plane was not even half full, and the space above my seat was completely empty. Three carry-ons of approved size such as mine could easily have fit into the overhead space. However, today was not one those days at SWISS. I really encourage adhering to rules, but it is a two-way street, and today's performance by SWISS is enough for me to consider another carrier next time. In addition, the service level overall on-board today's flight was not impressive. The staff seemed to have misunderstood the fact that they are there to work and assist passengers. A really dismal performance from an airline that usually gets it right. I am really disappointed, and I do not look forward to my upcoming two flights on SWISS later this week.

✅ Verified Review | Singapore to Zurich. I remember flying Swissair MD11 to Africa with roomier seats, wide cabin and enough personal space. Nowadays Swiss Boeing 77-300 is a premium budget airline. The first thing you notice when boarding the plane is how cramped it looks. I was lucky enough to have an exit row, so my legs had room but my upper legs another story. Being a body builder I was filling my seat just as a well stuffed sausage. Service was standard, nothing fancy. Food okay, prosecco was available for economy class. FA's doing their job and polite. Nice TV Screen but IFE selection had just the basics: each music selection has 1 or max 2 albums. Less than 10 TV series to choose from with only about 4 episodes. I won't do that same mistake again to fly economy class on Swiss for a 13hr flight.

✅ Verified Review | I purchased tickets for my family, from Boston to Venice via Zurich on Swiss, through Kayak. Only after the transaction was completed did I discover that Swiss charge $29 per leg, per person in order to reserve even a regular non-premium seat. This added $240 to the price of the tickets. I am traveling with small children and have to be seated together with them. I think at the very least these extra charges should be disclosed before one purchases a ticket through Kayak, because it is unusual; people have the expectation of being able to choose their seat without charge. I understand that this is the trend in airline pricing, but explicit disclosure on Kayak is a totally different matter. Swiss has the responsibility to make sure it's agents, including Kayak, disclose extra unusual fees.

✅ Verified Review | Barcelona to Tel Aviv via Zurich. I've flown with Swiss many times but this time was special. We had a delay in Barcelona for around 2 hours. Our flight Landed at Zurich around 1.5 hours delay. When we were landed our connection we're supposed to Takeoff. Surprisingly, the friendly and helpful crew members of Swiss helped us and we reached our connecting flight to Tel Aviv. Plus our bags were transferred to the next plane! Love Swiss and their amazing service!

✅ Verified Review | Hannover to Milan via Zurich. I believe Swiss is the best regional airline in Europe, it's a shame that I don't get to fly Swiss more often. On both my flights the service in the cabin feels personal, and cabin crew made the experience great. Offering a choice of teas, asking whether I wanted another newspaper. The food was great. At Zurich airport a special transfer for business class passengers. At an apron position, business class passengers are taken on a small bus.

✅ Verified Review | Birmingham to Prague via Zurich. I've taken dozens flights with various airlines but Swiss is the most disappointing I've ever used. Apart from the 1 hour delay, the flight itself was awful. Due to the delay I was not able to make it to my connecting flight as they shut the gate just when I managed to get there (I was running literally from one egde of the airport to the opposite). Later on when I came to the transfer desk first of all I've been told that 40 mins for transfer is more than enough. Well I have no idea where the guy took that number when I disembarked the plane 12:25 and had to minutes to get to the other gate to catch my flight. As there were no other flights to Prague that day I had to stay over in a hotel during the christmas eve. Maybe Swiss people or the country is perceived as wealthy and reliable, but I can't really say the same thing about their national airline. Really, really poor, I wouldn't recommend them and for the future I'll avoid to fly with this company again.

✅ Verified Review | Vienna to Zurich, a codeshare Austrian flight operated by Swiss. Check in via internet without any problems. Security check at Vienna as usual short queues, friendly and professional It was a fully booked A321. High density seating layout after latest refurbishment cause major problems and inconvenience. Major Problems with carry on baggage storing which got worse due to wintertime and flight only tariffs. Therefore boarding procedure long and uncomfortable. Seat comfort - comfort is the wrong word. It is a torture to sit in these seats. That is a no go and cause pain and stress also on the short flight. Service was poor but acceptable for this kind of flight. Flight attendants friendly but stressed due to the above mentioned layout. Conclusion: This is not a quality airline but a low cost airline with high prices. Avoid this airline if you a normal grown up person.

I had booked Swiss to fly from Boston thru Zurich to Lisbon in order to depart on a cruise, using Aeroplan miles in Business Class. The flight was 2 hours late departing Boston and when checking in at the counter with a pleasant young lady at Logan was pleasantly surprised that Swiss had automatically rebooked my connection to Lisbon on a later flight on TAP Air Portugal. The Lufthansa Business Lounge that Swiss use in Logan was rather cramped and very bland and also underground and feels rather confining, especially with my long wait (almost 4 hours). The flight itself was fine with a very comfortable seat, a professional, polite and helpful crew and very good food. We were served individually and rather fast due to the late departure around midnight and the crew ran out the trays - no cart service- which was fine with me as after finishing my meal I slept. I was able to spend some time in the Swiss Business Lounge in Zurich and my flight to TAP to Lisbon (which I had low expectations of) turned out to be a very pleasurable experience with a very helpful and happy crew! With the delay all in all a very good experience all around.