Swiss Intl Air Lines

✅ Verified Review | Flew from Tel-Aviv to Paris via Zurich with Swiss Intl Air Lines. Quite easy check in, airbus totally full which is unpleasant for an almost 4 hours flight. Seats don't recline which is also unpleasant. No inflight entertainment. Food was just ok. A kind of warm onion pie, a little salad. Well it's free but I'd rather prefer to pay some euros more and get a decent meal. Transfer in Zürich messy. Far less policemen to check passports so it means a long line. Then you have to control again your cabin suitcase, which was done already properly in Tel-Aviv. Staff rude. From Zurich to Paris, the new Bombardier which is a pleasant airplane. Slight delay due to a technical problem, we reach Paris with 15 min delay.

Zurich to Frankfurt. Friday evening flight from Zurich to Frankfurt on a A321. Arrived late at the gate, so was boarding 10 minutes later. Leaving about 20 minutes late, but making up the delay and arriving on time at the gate in Frankfurt. Had some liquid on my seat when boarding. Problem was handled fast and professional by the crew, excusing for the inconvenience. Seat still not my favorite, but getting accustomed with it. Limited choice of drinks during this short flight. Overall solid quality.

✅ Verified Review | I had a very good experience flying from Hong Kong to Zurich with Swiss Intl Air Lines. I know that because the flight was half full it is easier for things to go well, check in was empty so it was quick and easy (ground staff were nice). Plane (B777) was brand new, very good cabin lay out, spacious toilets, always clean and with perfume and hand cream, state-of-art IFE (good choices, a lot of movies), wi-fi (pity, wasn't free of charges), power outlets, legroom ok. Food was very good (supper and breakfast) with a neat appearance. Cabin crew very well dressed (uniform), very nice and kind. It was a very good flight.

✅ Verified Review | Warsaw to Tokyo Narita via Zurich. Warsaw to Zurich on a new Bombardier CS100. Enjoyed this excellent aircraft, roomy interior, attentive service, flight on time. Zurich to Tokyo on old A340. Quite unpleasant place to be for a long-haul flight: used seats, old IFE system with poor resolution and basic selection, no USB/charge option (that would be so much appreciated with such an old IFE). Other cons: no snacks available between the meals, service was slow with garbage collection, some toilets are located too close to the seats, sink in one of the toilets clogged, armrests in seats cannot be moved. On the pros side: food was quite ok in quality and quantity, flight on time. In summary, next time I would choose a competition on this route because of lack of charging options in Economy and more modern interior of aircrafts.

✅ Verified Review | Zurich to Sion with Swiss. It was a very short flight with a duration of around 40 minutes. That meant that there was no service for economy class in this flight, which wasn't much of a problem. But on the bright side, passengers were given a swiss chocolate by the flight attendants. The crew were friendly and the view over the Swiss Alps was absolutely gorgeous. The landing was smooth. All in all a very pleasurable flight.

✅ Verified Review | Zurich to London City on LX460 on 15/2/2017: The plane was a E195 from Helvetic. A terrible plane with very old and tight seats. After take off, the temperature in the plane went up and it became hot like in a sauna. Shortly after, the pilot made an announcement and said that there was a problem with one of the engines and that we had to land as quickly as possible. It was impossible to make it back to Zurich and we ended up landing in Basel. In my opinion, Swiss has become an expensive airline whilst their product is absolutely inferior compared to other airlines. I will avoid them going forward whenever I can.

✅ Verified Review | Zurich to Hong Kong. Their cabin crew is really helpful and friendly. I dropped my camera cover under the seat. Then they are trying to find it, even I told them I can ask for help after the flight landing. I didn't close the window shades, and cabin crew help me to close it when I fall asleep. Everything is considerate their customer.

✅ Verified Review | Flying on with Swiss from Zurich to Frankfurt. Hassle free ground service, fast security control, rather empty Swiss Business lounge. Boarding on time, but arriving at the gate in FRA on time. A drink and a sandwich (poultry or cheese), Swiss chocolate when leaving the aircraft. I am not the biggest fan of the new seats Swiss is using on their European fleet, but a good and satisfying performance for the price I paid.

✅ Verified Review | Geneva to London Heathrow. Swiss web site is literally unusable. I tried six times using three different browsers to get my boarding pass. I entered all the information requested. The system always came back and told me to enter additional information in the "fields below." There were no fields below. I contacted Swiss check in service. They said that their system recorded none of the information I had entered. I had entered not only the normal name, birth date, etc. but also nationality, residence, passport number, passport expiration date, etc. They had nothing. They also could not take the information over the phone. I had to enter it myself. They said it was a problem with the US government. I pointed out that I was flying Geneva to London. There was nothing I could do. "Please be at the airport at 4:30am to make sure this is straightened out before your 7:30 am flight." I will never fly Swiss again.

✅ Verified Review | Dubai to Brussels via Zurich. I bought an upgrade from Business class to First class on the Dubai to Zurich sector through Swiss' new "bidding" option. I will not get into the terrible pre-boarding experience (no priority lane at security, no first class lounge, full senator lounge) and go straight to the onboard experience. I sat in seat 2D. Even before take-off I noticed that the headphone was not working properly (sound in only 1 ear). With only 8 seats in first class it is asking too much to check these before flights? I was given a new headphone after take-off. Quality wise these headphones are low quality: no noise cancelling. I can say only positive things about the flight attendants who were friendly, very helpful and efficient. Meal service was somewhat disappointing: for main course it was either chicken or pasta. The quality was fine but not exceptional. I would have expected a bigger choice. Different from business class? Not really except for better quality wine and better presentation. Sleep quality: you get a set of pyjamas and the flight attendant puts a small mattress and duvet. So I slept very well. Flight entertainment: same offerings as in Business with movies the same for an entire month. So don't travel SWISS too much or you will be watching the same movies. Was it worth the extra cost between business and First? Not really. But what always ruins the experience when you fly to Brussels via Zurich: on the leg between Zurich and Brussels they use the tiniest plane they have and you are put on a bus between the terminal and the plane. Rain or snow does not seem to matter. Get on the bus. So this is far from being a first class experience. Will I fly with SWISS again between Dubai and Europe, no.