Swiss Intl Air Lines

✅ Verified Review | Geneva to New York. Boarding by bus but easy and quick at Geneva. Greeting by cabin crew warm and the single 'throne' Business Class seats are very nice and comfortable (even with a massage function). Not the biggest screen but perfectly fine and good selection of programs. WiFi available for purchase but really not needed. Drinks and food plentiful and generally a very decent product and flight. The Business Class is consistent and this is what you want, even if some other airlines have a more polished product. Good value and times are excellent.

✅ Verified Review | Zurich to Oslo. Flight operated by Helvetic Airways Fokker 100 aircraft. Looking a little tired, but great leather seats, even better seat pitch. So do not tell me the new seats give you better comfort, a message all airlines want to sell us. It's simply not true. Just fly this aircraft and you will feel the difference, which is enormous! Punctual departure and arrival. Simple but sufficient food and drink service. Friendly crew. Good price.

✅ Verified Review | Zurich to New Delhi. Fantastic air lines very efficient and friendly cabin crew. Excellent customer service. Food was very good and hot every time they served. Entertainment was good. Flight was on time and check in was very easy. I have overall very good experience of flying through Swiss.

✅ Verified Review | Geneva to Hong Kong via Zurich. I travelled to Switzerland by SWISS. I have amazing experience during my long haul flight. Even though I was in economy cabin but the service, food quality, everything just over than economy. I have my first trip on September 2016 then on January 2017. I will travel again soon by SWISS on September 2017 since my new semester starts!

✅ Verified Review | Zurich to Amsterdam. We had some bad luck that our first plane (Fokker 100) had to abort the take off during a technical fault. An A320 replaced it. Good seats, nice crew and a tasty snack made it a good flight.

✅ Verified Review | Singapore to Zurich. Mixed feelings about this flight. Seats were small but the legroom was good. IFE system is very good, large screen, good choice and very responsive. Food was good but small portions, and during the flight only water was offered during the drink rounds on this 12 hr flight! Crew did their job well but smiles were not included.

✅ Verified Review | Flew from Bangkok to Zurich on the new Boeing 777 in business class and was able to get the "throne" seat. Seat was nice and pretty comfortable but that is where it ends. The foot "hole" is very small and narrow and when the seat is fully reclined it can feel claustrophobic. There are no power or USB outlets at the seat either which I found strange for a business class seat. IFE was decent and for a 12 hour had enough content, amenities were very basic when compared to other business class airlines. I did not have any problems with service but the meals were a major disappointment, they had 4 meals to choose from and all of my preferred choices were not available and I got stuck with the only option left. My biggest complaint is when we landed in Zurich and waited to get our luggage. I waited for close to an hour for it to arrive even with the "priority" tag, it was at the point where I thought it was lost only to see that it was one of the last ones to come out. Not only that, it was damaged and there were no ground staff or a Swiss Air office nearby to make a formal complaint.

✅ Verified Review | Zurich to Hong Kong. The service I received was flawless, from the check-in staff to ground crew and in-flight cabin crew. A special note of appreciation goes to one particular cabin staff member who made me feel like a first class customer on the overnight long haul to Hong Kong. Thank you for going that extra mile in making sure I was well provided for with decaf coffee and snacks.

✅ Verified Review | Singapore to Oslo via Zurich. The Boeing 777-300ER is very new, with a very new infotainment screen. Choice of movies was lackluster. The system is very modern and very easy to navigate though. I like that the headphone jack was a 3.5mm type and not the usual awful and inconvenient aircraft jack. The cabin crew were generally ok though there are a few who were a little unfriendly. Food was delicious, had pasta for dinner at past 12 midnight local time (it's supper!). When it comes to meal times, the cabin crew doesn't help to ask the passenger in front of you to move the seat upright so that you are able to have eating space - as a result the poor passenger who is seated behind a reclined seat may choose to suffer in silence (from my observation as I had a thoughtful passenger in front of me). The seats were uncomfortable, lacking in thigh and lower back support. The pillow wasn't enough to support the lower back. I had to get out of my seats quite often to stretch. The cabin was very warm during the flight, a common problem in economy class cabins in the mid-section of the aircraft.

✅ Verified Review | Zurich to Chicago. Caring and empathetic cabin staff, helpful with getting our disabled child into his seat on the plane. Staff were kind enough to move passengers around to give our son more space so that he wouldn't disturb them during the flight. Seating was comfortable for economy class but the armrests only went about 45 degrees up. IFE was decent but not the latest selection. Food was good, especially the vegetarian option which was catered by the famous Hiltl restaurant. My wife and son had asked for a special meal option through the Swiss customer service line and they had it ready as they were serving our row. Meals were topped off with a piece of swiss chocolate and ice cream. Snack time however not too great as it was just a small cold sandwich.