Swiss Intl Air Lines

✅ Trip Verified | I took a flight from Dresden Germany to Gothenburg with a layover in Zurich. I had a carry on piece of luggage which I carry on every flight I have taken. On the leg from Zurich to Gothenburg they said my luggage was a little too big and I had to check it in which I had no problem with. They weighed my luggage and it weighed 11Kg and limit was 8kg. My wife and I had visited Germany and had purchased some German Stollen so this is what caused the excess weight. I wanted to remove it so I could get to the 8kg limit but the lady checking me in at the gate was very rude and made me pay. I have never been treated this way on any flight with other airlines. I sent in a complaint and all they did was reply back with what the weight limit is, never addressing that I could of taken some weight out to get to the limit. Advice is stay away from Swiss Air until they understand how to treat paying customers better.

✅ Trip Verified | Milan to Shanghai via Zurich. I go the the airport, I drop my bag, I queue 40 minutes at the gate for security checks and, after that, I go to the duty free. While walking around, I look at the screen and notice that my flight to Zurich has been cancelled. I walk back to the metal detectors area and I ask what I should do. They give me instruction on how to exit the airport from the duty free area and they suggest I go back to the check in desks and ask for a new ticket. I exit a door and I find myself in the arrivals area. I walk around the airport and go back to the departures. I finally arrive to the check in desk and I ask for a new ticket. They guy puts me in the next flight with a 50 minutes connection time to run to the next flight. When he is about to print the new ticket, he asks me if I have any bag to check in. So I tell him that I have already checked in my bag before. He replies that I have to go back to the arrivals, walk to the Lost & Found Items office to get my bag and then go back to his desk. They are not only cancelling my flight but I also have to do their job in fixing the bag situation! I walk again all the way to the arrival, I go the office and they let me access to the luggage area. I get my bag and walk again to the check in desk. I finally get my new ticket, drop again the bag and I ask for an express pass because I have already queued for 40 minutes and I don't want to waste my time again. I ask for a special pass at the Zurich airport cause I have to go thru borders and I only have 50 minutes available. The guy refuses to do so because these privileges are only given to First Class passengers. After all this drama, I finally go on the plane and I understand why they have cancelled my flight. The plane was basically empty and they were flying passengers of 2 different flights. I arrive in Zurich, run to the second flight and I eventually arrive in Shanghai. When I get my bag I discover that it is broken. Arrives the day I have to fly back to Milano. Flight is at 9.50am and because it takes me 1 hour by car to get to the airport, I get up at 5 to get ready. At 5.30 I check my emails and I see 2 emails from Swiss that they sent me both at 4.20. First email: SWISS Flight Delay Information: LX189/11Dec2017 - Flight is delayed 2 hours Second email: Dear SWISS Customer. We regret to inform you that your original travel itinerary can no longer be granted due to an irregularity to one of your flights. Therefore we have rebooked you to another solution. I am sleepy and I don't understand what is going on so I try to call the customer service. Too early, and the China CC is still close. I try to call few European CC and I can't get thru. I decide to go to the airport and see what is going on. They put me on a Finnair flight from Shanghai to Milano via Helsinki. I eventually arrive in Milano at the same time I was expected to arrive if I was flying with them. Despite both times they found me a solution, I just cannot accept and consider normal to have so many problems on 2 out of 2 flights.

✅ Trip Verified | Tel Aviv to Zúrich. Swiss is one of the best airlines I fly with. The senator lounge in Zurich is the best lounge. It has the best economy seat and the food is so good. The crew was very very nice and kindly. Definitely one the best flight I ever had..

✅ Trip Verified | Zurich to Mumbai in Business Class in an A330. I had the most coveted seat in Business Class cabin, 4A, the so-called 'throne seat.' These offer more privacy and more desk and storage space than the other seats. The 4A seat is also in the small, more cosy cabin just behind First Class. This flight was smooth and pleasant. Service was quick and efficient, with just the right touch of warmth. As I have said in an earlier review, there is a serious problem with the WiFi offering on Swiss: you pay for a product that provides virtually no value. To me the virtue of Swiss is its good on-time performance, its clean cabins and the fact that the Zurich airport is probably one of the handful of airports in Europe that are still pleasant and look First World.

✅ Trip Verified | Zurich to New York JFK in business. Very nice cabin crew. The product was below industry average though - very old, cramped and highly uncomfortable seats which offer very little privacy. Old video screens with bad resolution and poor headsets. Quality of food was ok but the portions were extremely tiny. In my opinion, Swiss needs to urgently invest into its product.

✅ Trip Verified | San Francisco to Mumbai via Zurich in Business Class on a B777-300. As a long time flyer on Swiss (and before that on the legendary Swissair), I have watched with dismay the slipping standards and the move towards mediocrity. On this particular flight I was lucky to get one of the coveted "throne seats" in Business Class (7A, in my case). These provide excellent privacy and comfort, but many of the other seats in Business Class are not as nice. Service was efficient and friendly and the flight overall was pleasant. The deterioration, however, is most discernible in the maintenance of the cabin. Although the aircraft was new (just over a year old) I went to the lavatory soon after boarding and saw the tap (see attached picture). This was rather shocking given the Swiss penchant for cleanliness. The grime built up on the tap appears to have not been addressed for weeks if not months. My other complaint concerns the WiFi product offered on Swiss which is a disgrace. The options come in MB packages and they are pitiful - my 120MB cost me CHF 39 and I could see the drain on my quota even when my iPhone was idle (I had turned off all background updates). Within minutes I exhausted my quota and I was doing basic operations such as checking email and sending text messages. I felt cheated out of 39 Swiss francs. Why doesn't Swiss offer the same plan as its parent Lufthansa, where you pay a flat fee and get wifi for the entire duration of the flight? Despite my reservations about Swiss, it still remains one of the better options for me.

✅ Trip Verified | Munich to Moscow via Zurich. One of the better carriers, although the competition is not really harsh as most carriers nowadays are low cost with full price. Check in in MUC was fine and uncomplicated, but security control was slow and chaotic. If some good soul wouldn't let me on priority lane I would have missed the flight. Specially because plane was leaving from satellite terminal what means a short drive by airport train. First leg was only 40min, so there is nothing what could go wrong, they even managed to give us drinks and chocolate. Lay over in ZRH was fine and visa control before boarding was well organized. Plane was an A320. Nothing special, shared IFE, but I had my laptop with me. Food service was well organized, food was quite innovative (quiche loraine), but being served in paper boxes ruined the general impression. After the meal there was a second drink service, so generally everything on acceptable level. In Moscow luggage service was smooth. Back to GVA on a brand new CSeries. Terrible airplane. Hard seats, IFE screens so small that were useless, some smart designer guy divided the net on the back of the sits in two parts, so you can not even put a book into it, forget about laptop or tablet. Level of service same as on inbound flight. A big mess on passport control in GVA. The airport is definitely not fitted to take so many flights out of Schengen area.

✅ Trip Verified | I was supposed to fly from Geneva to Madrid on 12th October. My flight was cancelled when I was boarding the plane due to “technical reasons”. I didn’t receive any apologies from Swiss and it took them 2,5 hours to change my flight to the next day and book me a hotel. During that time I wasn’t offered any drinks nor meals as EU Regulation 261/04 states. My new flight was supposed to depart Geneva on 13th at 17:55 hrs but it was delayed 45 minutes. So after arriving to Madrid more than 24 hrs later than what I was supposed to and missing one day of work, I wrote to the airline explaining to them the situation and asking them for compensation (250€ according to EU Regulation 261/04). They refused because they said that the flight was cancelled due to "unexpected flight safety shortcoming”.

✅ Verified Review | Zurich to Singapore. I have flown quite a few different airlines so far - this month also Singapore and Thai - but I was extremely pleasantly surprised by Swiss. The design of the new business class is very appealing and modern. The seats are comfortable and are not arranged in this horrible V-angle as one has to endure in the Lufthansa planes. The crew was incredibly friendly and responsive. The food of very good quality and plenty. Between the meals the crew served continuously drinks, sweets and snacks. Food and soft drinks were also offered non-stop in the galley. I did not really use the inflight entertainment. In times of Netflix I cannot be bothered with such. It seems that Swiss with its business class can easily keep up with the top other airlines. My return flight from Bangkok later in the month was just as good. Keep it up Swiss.

✅ Verified Review | New York to Zurich. Very bad service during the flight mycabin crew was rude about my turning my phone on airplane mode. In Zurich Airport it doesn’t have enough signs or people that you can ask about your gate, their English is poor, and they were rude when asking for help or explanation. Overall, I am very disappointed with my experience with Swiss.