Swiss Intl Air Lines

✅ Trip Verified | A 2-leg trip with Swiss Intl Air Lines (Munich-Zurich-Madrid) and both flights punctual and uneventful. Friendly, professional ground staff and crew. Baggage drop at stairs and comfortable planes with large windows and comfortable seats. I prefer this route when travelling from Munich - Madrid for work.

✅ Trip Verified | Flew business class from Sofia to Zurich on their Fokker 100. The flight was operated by Helvetic, on behalf of Swiss. Business class was 30€ more so it was worth it. Swiss uses Lufthansa’s check in desks at Sofia Airport. There is no priority fast lane at Sofia. Went to the newly renovated Vitosha Lounge and spent there like an hour. I went to the gate and was shocked by how disorganised the boarding was. No priority boarding, as it says on the airline’s website. The plane was full (100 seats), as well as business class (6 seats; 1-2 layout). The overhead bins were very small, so there was not enough space for me to put my hand luggage. Water and towels were distributed to all the business class passengers. The plane took off on time. The meal was salmon, a piece of cake and some Swiss cheese on the side. Drinks were offered throughout the whole flight. Prior to landing, chocolate was given to everybody. We landed on time. There was a separate business class bus, that took us to the terminal very fast. I got my suitcase first, thanks to the priority baggage tag. 20 minutes after landing, I was already on my way to the city.

✅ Trip Verified | Dubai to Muscat. I missed my connection in Dubai and was told in order to fly on the next available flight I would have to be downgraded to Business Class. Swiss not offer any compensation for this but wanted to charge me a 220 AED change fee for the downgrade! Somehow after the missed connection in DXB my baggage ended up in an inaccessible part of the airport and I did not get access to it until just before the downgraded LX flight was due to depart the next day. I checked my bag in with Swiss at DXB without any problem. The inflight service in Business Class from DXB to MCT was fine, however, when I arrived in MCT at around 04:30 AM my checked bag did not! I spent the next frustrating 1.5 hours trying to fill out a baggage claim request. This involved multiple people trying to fill out the online form and at least 3 or 4 attempts where I had to repeat all my information and details every time. I was assured by the LX baggage handlers that the bag would be placed on the “next available flight” and provided them with all my local contact details. Over the next day while in Muscat, I, and the hotel operator and concierge repeatedly called multiple Swiss numbers both in Dubai and Muscat and could not get through to anyone. I called Swiss main number in Switzerland, informing them of the situation and was given other phone numbers which kept ringing but no one answered at the other end. At one point, I was told the most senior Swiss representative in Muscat was being e-mailed to call me immediately at my hotel and I am still waiting for that phone call. I e-mailed Swiss customer support online and have yet to hear back from anyone. My abbreviated stay in Muscat came to an end and I boarded my next flights that took me to the Seychelles, again with no access to my checked bag, toiletries and wearing the same clothes that I had when I started my trip in Toronto 4 days earlier. After arriving in the Seychelles, I noticed on the Swiss online baggage tracker that my bag was due to be delivered from Dubai to MCT on a flight that evening. After multiple exasperating phone calls, including to Swiss headquarters in Europe, I was finally able to redirect my bag to the Seychelles, not on the first available flight but to one 8 hours later. When the bag finally arrived at SEZ, it was eventually delivered to my hotel, however, I was asked to pay for the taxi charge from the airport. To summarize, Swiss Airlines First Class treatment is deplorable. They are happy to downgrade their customers with no offer of a refund and then have the gall to ask for a change fee. They lose your luggage and make no effort to reach out to you afterwards in a timely fashion. This has been the worst experience I have had with any airline.

✅ Trip Verified | Zurich to London. On the way to London, my flight was cancelled and I had to take care getting on another flight. On the way back to Zurich, I am not sure if I was just unlucky but my flight was delayed by 40 minutes. The plane was an A321 and the seats were very thin and uncomfortable. I was glad the flight took only 90 minutes.

✅ Trip Verified | Flew Swiss from Los Angeles to Zurich. Very narrow, uncomfortable Economy seats. Less legroom than other carriers. Food and beverage selection was fair. IFE with touchscreen, good selection of movies, TV shows and games. You can use your own headphones and there's a USB power outlet in every seat to charge your devices. Cabin staff were polite, but not overly friendly. Overall impression: Often referred to as the "luxury brand" of the Lufthansa Group, I didn't experience more luxury when it comes to comfort and service, on board this flight compared to other members.

✅ Trip Verified | London to Zurich in Economy class. Flight was 45 minutes delayed as always when I use Swiss to travel to Zurich. The cabin was not air conditioned for at least 30 minutes after boarding and it go hot like a steam room. The plane was a A321 with new seats which are extremely uncomfortable. Not an enjoyable experience at all.

✅ Trip Verified | Flew Hong Kong - Zurich - Copenhagen on 19/12 2017. I checked early in from Hong Kong city and went to the lounges early as I get early lounge access. Flights on time. The long flight was on a nice B777-300 aircraft, which was almost full. FAs are very provincial, appearing not to understand much of English and they made many mistakes by assuming to understand what one said. FAs are not as professional as on Middle East Carriers. Food was passable, not outstanding, it was quite limited (not possible to request more than one hot meal). Only 3 dishes offered (all Western, no Asian dishes offered): chicken, fish, and pasta – similar to e.g. economy class on Malaysia Airlines which I just had disembarked. Drinks supplied are normal for business class. I liked the two local Swiss beers served in original bottles. IFE very good. Beds narrow. Swiss lounges in ZRH were under repair except the one in concourse D. Acceptable lounge, got shower and drinks. Food was mediocre and cold. Flight ZRH-CPH smooth but how can they claim to have and sell business class tickets without having a proper superior seat? Next time I will fly economy, as the value paid for business is not worth it on this airline.

✅ Trip Verified | Berlin to Lisbon via Zürich. Swiss hospitality on both flights. On the short flight to Zurich there were drinks and a croissant. On the second flight, two times drinks were served (including wine in small bottles) and a lunch box with Swiss specialties. And not to forget: The Swiss chocolate bar, which is on every flight! Also on board was the possibility to buy duty-free. Overall a great experience!

✅ Trip Verified | Flew Moscow to Zurich. I do not know why I bother to try and build loyalty with Swissair when after I check in they change my seat at the last minute and suggest a middle seat. This is now twice in 2 weeks straight. I think if it happens one more time I will stop flying them.

✅ Trip Verified | I took a flight from Dresden Germany to Gothenburg with a layover in Zurich. I had a carry on piece of luggage which I carry on every flight I have taken. On the leg from Zurich to Gothenburg they said my luggage was a little too big and I had to check it in which I had no problem with. They weighed my luggage and it weighed 11Kg and limit was 8kg. My wife and I had visited Germany and had purchased some German Stollen so this is what caused the excess weight. I wanted to remove it so I could get to the 8kg limit but the lady checking me in at the gate was very rude and made me pay. I have never been treated this way on any flight with other airlines. I sent in a complaint and all they did was reply back with what the weight limit is, never addressing that I could of taken some weight out to get to the limit. Advice is stay away from Swiss Air until they understand how to treat paying customers better.