Swiss Intl Air Lines

✅ Trip Verified | Sao Paulo to Zürich First Class. Arrived at airport when the check in opens, 15:45 h. It was fast and efficient. Someone escorted me to security and the Star Alliance Lounge. Boarding to first class is by a separate entrance through the front door. First class in those A340-300 is 8 seats, in a configuration 1x2x1. This plane is old and have not been updated. Screen monitors are small. Food was good, well prepared and served. No caviar. Salad and palm soup as appetizer. Grilled Chicken fillet with vegetables as a main course. Two different desserts: jaboticaba ice cream with lemon yoghurt and fresh a strawberries with dar chocolate sauce The sear is full flat, they provide a mattress,and a pillow. The bed is comfortable, nothing to mentioned. Cabin staff in 1st class apologized many times for the seat not being according to Swiss patterns, and explaining that would be one of the latest flights of this aircraft in that route. Cabin crew attentive,not intrusive. Arrived at Zürich 15 minutes before the scheduled time. Would fly again with SWISS, but only with the new Boeing 777-300.

✅ Trip Verified | Zurich to Athens. The flight was on time and the Crew was very nice and professional. The seat was very comfortable but high density seating meant little leg room. It was OK for me. The cabin felt modern, clean and up to date. Food was tasty, complementary and plentiful. IFE was nonexistent but the Pilots kept us update from the flight deck. I like the Screens where they show the route.

✅ Trip Verified | São Paulo to Zurich. My advice is not to trust Swiss if you are a business class passenger. On the way back from Brazil with a confirmed business class seat 12A I got bumped and now sit in 44J with a very smelly toilet just behind me. The ticket cost Euro 6000 - their reimbursement Euro 1500. If you like me do not believe Swiss should be allowed this stay away if you can.

✅ Trip Verified | Vienna to Zurich. Swiss punctuality, nice cabin crew, clean airplane. Very enjoyable flight, seat comfort was also okay. Meal was surprisingly good and different from the one in the next flight a few hours later (also by Swiss).

✅ Trip Verified | What a lovely short haul experience by Swiss flying from Athens to London Heathrow via Zurich. They give you a very nicely made sandwich, as many chocolates as you want, the seats have more pitch than other European airlines and the staff are always smiling and helpful. It is my favourite European Short Haul Airline.

✅ Trip Verified | I flew with Swiss Air because of the good pet policy, and had no option but to fly via Zurich from London Heathrow to Los Angeles. The flight, staff, crew, food, aircraft were all better than I could have expected. Everything was great. Far better than my usual (direct) flights with BA and Virgin. Excellent customer care, and inflight crew are trained to the traditional, high standard. British Airways could learn a lot from Swiss, as BA declines in these important areas. I’ll consider Swiss for future flights even if I have to go the longer route via Switzerland.

✅ Trip Verified | Warsaw to New York via Zurich. I like traveling with Swiss for the comfort and professional service. Or at least I liked it until I had my first experience with the way it is handling a missed transfer. Due to a delay a Swiss flight had on the first leg I couldn’t make it in time to the plane going to New York. I was assigned a hotel room as the next flight was departing the next day and a dinner voucher. As much as I did not mind staying at a quite dated Zurich Airport Movenpick Hotel, the dinner voucher issued to me made me feel neglected as a customer to say the least. For a dinner in Zurich I got an allowance of 20 franks. I believe that Swiss Airlines should provide a less disrespectful allowance which Helios be in line with their “premium” brand image. Aside from that I can’t complain about anything.

✅ Trip Verified | New York JFK to Zurich in Business Class. First of all, the Swiss Business Lounge at JFK is a joke. It is very narrow and far too small for so many passengers. Plus it serves as Business Class lounge for other airlines as well. The food and drinks offering is extremely limited in this latter lounge. Last but not least, it is obvious that no investments have been made there for at least the last 10 years. Cabin crew on the flight to Zurich was extremely friendly and helpful however not very competent. Food was just ok but very limited (e.g. no snacks anymore etc.). The business class seats in the A330 are very dated. My seat was extremely uncomfortable as the air seat cushion did not properly work anymore. It felt as if I was sleeping on the floor. Last but not least, cabin temperature was far too high. Whenever I am flying Swiss, they heat up the cabin as no other airline does it. Not sure there is any guidance for the cabin crews in that respect but it is extremely uncomfortable for the passengers if one is trying to sleep. The passenger next to me was also uncomfortable with the very high temperature as well. Overall, Swiss needs to work very hard to become a premium airline again.

✅ Trip Verified | Amsterdam to Johannesburg via Zurich. My flight was postponed from 10:30 PM on Sunday September 3th to Monday morning 9:00 AM September 4th, without any further announcement, until 30 minutes prior to anticipated departure in Zurich. With a delay of 10 hours and losing a full working day in Johannesburg, you might think Swiss is willing to compensate as per the European rules. However after an official claim you are simply told Swiss is not following these rules and hence you do not have any right to any compensation whatsoever. Great customer satisfaction! Both very poor communication and a third rank airline compensation strategy. I like the Swiss, but will avoid flying with them.

✅ Trip Verified | Miami to Manchester via Zurich. MIA airport is slight chaotic, though reasonably smooth check-in and security. Lounge shared with Avianca, it was busy and limited choice of food - not very relaxing, though comfortable and functional. Flight was great! As only five seats in a row, felt quite spacious for business class - a full size seat width right down to your feet. Seat also very comfortable - had what felt like a gel type cushion that you sat on. Slept for 5 hours with no problem - not often I've done that! Great screen - high resolution. Good quality dining - though flimsy trays that FA had to reach over by husband to retrieve. FAs friendly, though required a little prompting. Overall a great long-haul product. Lounge in ZRH, a bit small, though comfortable. Short haul flight okay, catering rather odd and I eat most things. Manchester airport excellent again - from disembarking to car 20 mins - Nice one!