Swiss Intl Air Lines

✅ Trip Verified | Geneva to Singapore via Zurich. As this was a long haul flight to Singapore from Zurich, two meals were served. Though the food for the first meal was tolerable, the second one was mind boggling to say the least. I expected some level of quality even from the economy segment. When the complete set for breakfast was served, I checked the menu that was handed out to see if what was served was exactly what was printed. On my tray were a sealed container containing an omelette, a bread roll and sealed utensils. No food tray. The breakfast menu stated: Omelette with mushrooms + etc, bread roll, butter, jam, yoghurt and seasonal fruit salad. As to how it was served made me chuckle, and at the end, was in disbelief. They did not ask if I wanted a drink. She walked off and another stewardess dropped a sealed set of utensils. At that point I figured it was time to eat (?) - but lo and behold, a steward followed suit handing bread rolls to everyone and it was just dumped on top of my food container. I took a photo of both the menu and the breakfast set, and compared this to the breakfast that Singapore Airlines provide for long haul flights. Service with a smile was non-existent on my Swiss flight. . More power to you and unfortunately for me and my family, we have pre-booked several flights with Swiss Air. Shame.

✅ Trip Verified | Zurich to Singapore. The lady at the bag drop off counter in Zurich was rude. I went over to drop off my bag and she just stares at me until I asked "Do you need my boarding pass" and she simply nodded and rolled her eyes. After she was done, she just handed over the boarding pass without saying a single word. So rude. I have never met airline or airport staff this rude before. So unexpected of Swiss.

✅ Trip Verified | Zurich to Seville via Munich. Terrible experience with Swiss. On my initial flight booking the last leg was cancelled and Swiss did not automatically rebook me. I noticed this by coincidence in my profile. I then called them to rebook the missing segment which they did. However the just rebooked the segment but forgot to reissue the ticket which after several days resulted in an automatic cancellation by their system. When I wanted to check in on day before departure a message popped up saying that the booking had been cancelled. When I called Swiss again the initial flight had meanwhile been sold out and I spent two hours on the phone with them until an early morning alternative was found which was not convenient for me at all but which I had to accept due to lack of alternatives. It did not stop here however. After two hours it turned out that the ticket had again not been re-issued and I had to call them again at 2 a.m. in the morning. Worst experience ever with an airline.

✅ Trip Verified | Bangkok to Zurich. I had eagerly anticipated this flight with Swiss because of their reputation. The mechanics of the flight went well. Check-in was quick and efficient, we departed and arrived punctually, and the plane was clean and neat. But Swiss uniquely uses a 1-2-2, 2-2-1 configuration. Seat Guru colors the first row of business class as green, but I don't see why. The so-called throne seats are certainly superior, but I didn't think they would be worth the premium that Swiss charges to select one. I was wrong. Yes, Swiss charges business class passengers to select seats. The paired seats at the windows are narrow, not particularly comfortable, and lacking in room to place your electronics without them falling on the floor or between the seats. Swiss also charges business class passengers to use WiFi. I would expect this on Spirit or Southwest, but not long haul on a 4 star airline. And then there was the meal. I chose the beef cheek, which came in a very tasty sauce, but two thirds of the meat was fat and gristle. In sum, this flight was a disappointment. I was considerably happier with seats, food, and service on my China Eastern domestic flight. Go figure.

Not Verified | Amsterdam to Bangkok via Zurich. Pay special attention when you book a flight with Swiss where you have to make a transfer in Zurich. Swiss offers a ticket for Amsterdam to Bangkok with a connection time of 1 hour and 25 minutes, which they cannot live up to practically. This company is always at least 1 hour late, whereby the race to the gate is blown. Before my trip I followed the flight lx729 (ams to Zurich) for two weeks and was delayed 1 hour to 2 hours every day and coincidentally the day I flew also longer than 1 hour delay. Although the connecting flight had waited, I still made it. Furthermore, the food, the plane and the service is good. But because of the stress of whether I would make the connecting flight or not, my trip did not start in a relaxed way, so I will no longer take a flight with transfer less than 2 hours with Swiss. Let goed op wanneer je een vlucht boekt met Swiss air waarbij je een overstap moet maken in Zürich. Swiss air bied een ticket aan voor Amsterdam naar Bangkok met een connectie tijd van 1 uur en 25min, wat zij praktisch gezien niet kunnen waarmaken. Deze maatschappij is altijd minimaal 1uur te laat waarbij het rennen naar de gate is geblazen. Ik heb voor mijn reis twee weken lang de vlucht lx729(ams naar Zürich) gevolgd en had elke dag 1 uur tot 2uur vertraging en toevallig de dag dat ik vloog ook langer dan 1uur vertraging. Hoewel de aansluitende vlucht wel had gewacht heb ik deze toch gehaald. Verder is het eten, het vliegtuig en de service goed. Maar door de stress of ik de aansluitende vlucht zou halen of niet begon mijn trip niet bepaald relax, waardoor ik een vlucht met overstap korter dan 2uur met Swiss air niet meer zal nemen.

✅ Trip Verified | Hong Kong to Zurich. Nice legroom for emergency exit row 23, but the seat is extremely narrow even for a slim Asian man. Food is terrible and cabin crew didn't give me a smile.

✅ Trip Verified | Zurich to Rome. Flight was delayed both times and even was cancelled on the return trip due to "unexpected flight safety shortcomings" which is maybe a way of saying we don't have enough passengers on that flight to make it profitable and thus decided to cancel that flight and move passengers to the next flight! They didn't even bother to inform me that the flight was cancelled up front and I had to find out when trying to check in.

✅ Trip Verified | Zurich to Rome return. Very good experience on both flights. Zurich airport is a fantastic hub with good train connections, a lot of available seats and free WIFI for two hours. Airside center has a great atmosphere with a lot of bars, restaurants and shops (but expensive). Check in took only a minute in Zurich and in Rome. On both flights full bar service and a free snack were included. Swiss chocolate at the end oft he flight is a nice touch. Cabin was in good condition, seats were comfortable, only the lavatories in newer A320 are very small. Flight back from Rome was delayed by 30 minutes due to snow in Zurich, the crew could have given more information about that. Nevertheless we had two great flights with Swiss.

✅ Trip Verified | Sao Paulo to Barcelona via Zurich. Perfectly clean cabin, amazing food, I loved the chocolate at the end of the service, the Swiss wine was great as well. During the short flight from Zurich To Barcelona the cheese sandwich was great as well. The staff was very attentive and smiley. Very clear English and even Portuguese some of them. Very professional. To be honest I can say is the best airline I flew with.

✅ Trip Verified | London to Zurich via Lugano with Swiss Intl Air Lines. I am sorely disappointed by the poor customer service of this airline. My flight from London was delayed and I missed my connecting flight to Lugano. No help or advice was offered on the airline and I had to make my way to the flight desk at Zurich terminal which had a queue that would have taken an eternity to make my enquiry. I had no update on my phone and no one was around to help. I decided to make my way to the train station instead and take the train. Once I had informed Swiss air they confirmed a compensation for the train ticket and the last stretch of the flight that I had missed. They said it would take 22 working days but I am still waiting past that deadline. I have made numerous enquiries and sent e-mails only to be told they are waiting for bank confirmation. I'm absolutely appalled and disappointed by this poor customer service!