Sunwing Airlines

Flight from Ottawa to Varadero delayed 6 hours Feb 6. Return flight delayed 2 hours. On top of that we never received a registered baggage during the whole week! Bistro meal is choice between a cardboard tasting pizza stuck to the cardboard box or a greasy smoke meat sandwich stuck to the aluminium wrapping The wine served is barely drinkable.

We flew to Santa Clara Cuba on Feb. 6 from Toronto. The plane was loaded quickly and efficiently and on time a small 20 minute delay was due to de-icing and not Sunwing itself. The aircraft was old but there was quite reasonable seat room. Airline staff were very friendly and professional. Food was ok. The champagne was a nice touch and it helped us to feel like we were finally on vacation! We landed at Santa Clara just 10 minutes past the scheduled arrival time. The flight back to Toronto a week later left on time and also arrived as scheduled. Again the crew was friendly and attentive. Just 2 complaints about the flight home this was a newer plane and the lack of seat room was astounding we were really scrunched in to the point of being quite uncomfortable. Also the audio system at my seat didn't work at all. But all in all Sunwing was just fine and I would certainly consider flying with it again.

Leaving Ottawa to Orlando February 1st 2014 our flight was delayed 2 hours. When returning home to Ottawa from Orlando our flight was delayed 5 hours - not acceptable. Will never fly with Sunwing again.

My husband and I have flown many times with Sunwing and never had a problem. This is why I feel it necessary to write a review. We flew to Fort Lauderdale on the 26 Jan and returned 12 Feb. Not more than a half hour delay there and back. In November we went to Cancun same thing all went well and no delays!

Flew from Winnipeg to Cabo on January 31 2014. The plane left on time it was a direct flight which took 3 hrs 55 minutes. We flew back to Winnipeg on February 6 2014 left on time 3 hr 55 minute flight. I would definitely recommend Sunwing.

When we first booked this trip it was going to Orlando. Then a few months later it was changed to going to St. Petersburg. On the way there it stopped at St.Peterburg then went on to Orlando. On the way back we had to go to St.Peterburg to get home. We chose to get off and drive to Orlando. If I knew this was going to be the trip I would have canceled. Flight delayed both ways by 1.5 to 2 hours. Free sandwich was not worth the delay.

Flight to Varadero Cuba from Winnipeg on Jan 25th 2014 delayed 7 hours due to "mechanical" issues. Prior to arriving in Wpg the plane was 5 hrs late departing Cancun 5 hours late leaving Wpg to Cancun earlier in the day and several hours late the day before flying between Wpg and Varadero. If you don't make-up flying time in the first couple of trips add another plane already! The food was minimal and only edible because I was extremely hungry. Return flight from Varadero on Feb 1/2 was delayed 2.5 hrs again apparent "mechanical" issues. Received an application to mail in for a $75 "credit" towards future Sunwing travel to be used within a year not in conjunction with other "deals". Not going to happen! Unacceptable service.

Just finally arrived back at 5am on a return flight from Santa Clara Cuba to Toronto. Flight was delayed 5 hours because the plane coming down to Cuba had "mechanical trouble". Unfortunately Sunwing has an ageing airplane fleet and no backup planes in case of breakdowns. We had the same experience when we flew Sunwing to Las Vegas last March. On a 3 day trip the flight was delayed a full day for "mechanical trouble". We flew back on another carrier and discarded our return Sunwing flight at the time. We tried them again to Cuba this year because our friends had already booked through them. Next time I will try to book anything with Sunwing.

I flew to St Petersburgh from Halifax and back. Both times our flight was delayed about 1.5 hrs but it didn't really matter to me. They gave us a free sandwich which was good but wasn't that big and drinks the service on the plane was good both ways. They also played a movie on the flights as well. Overall we had a good experience.

Staff are very friendly food was terrible. During check-in in Cancun I noticed our line wasn't moving but there were lots of people getting checked in. As we approached I could see that there were 3 economy check-ins and one elite however all desks checked in the elite passengers before economy. On our return flight there was no entertainment. On the way to Cancun one of the toilets was out of service. There is little cushioning in the seats.