Sunwing Airlines

We flew Sunwing for the first time in Feb 2014 first thing I would say is you get what you pay for booked elite premium class sat in the first row had to put my carry on 5 rows behind us due to all of the crews storage. Pop down entertainment system with free headphones with dual plugs my newer ear phones would not work because this plane was so old the movies are a joke terrible screen quality all movies were censored English/German writing on the inside of plane I thought French was our second language. Water leaking on me from overhead compartment. We could not understand the pilots due to their inability to speak English the only bright spot was they had decent food and the plane was on time everyone I talked to on the flight was not happy. If you want a cheap no frills airline that might leave on time or you don't care if you luggage arrives when you do this is the right choice for you.

2nd time with Sunwing and again delays. I will do my best never to fly with them again. We were to fly out on the 17th Feb to Cuba at 10.25 am. We were up at 4.30 arrived at airport at 6.45 am only to be told due to mechanical difficulties (same poor excuse as last year) flight delayed until 3.00 pm. At 12.30 we were back at counter to check in with all our luggage only to be told-delayed again until 10.00 pm. We had not received notification during this time nor have we yet to receive notification. They knew the day before (if not 2 days) they were behind in flight scheduling. Finally arrived at resort in Cayo Santa Maria at 4.00 am on Feb 18th. Totally exhausted I might add. Beware when flying try to avoid Sunwing at all costs.

We booked our trip to the Bahamas from Ottawa in early January. 2 weeks after we booked what we thought would be a direct flight there and back we received an e-mail stating our departure and return times had changed and that on the way back from the Bahamas we would be flying via Varadero Cuba. We did have to get off the plane in Cuba and as a final insult despite having cleared Customs in the Bahamas less than an hour before we had to go through Cuban Customs! Just to get right back on the plane for our flight home to Ottawa. It was very bizarre and there was absolutely no need for us to get off the plane just to pick up more passengers. Our vacation was not in Cuba and we picked the Bahamas as an alternative to Cuba. Flight crew there and back were good and inflight movies were good. Food not so much. Our departure when leaving Ottawa was delayed from 11am Sunday morning to 8pm Sunday evening. Kept telling us flight delayed for 2 hours (each time) but no clear reasons given. Spent a whole day in the airport and missed a good 1/2 day at our resort arriving at midnight rather than 3 in the afternoon. Sunwing did give us food vouchers but still not a great start or finish to our vacation. Sunwing - lack of common sense.

Just came back from Riu resort in Cuba Tuesday night and the vacation was fantastic. Return flight was late but was not Sunwings fault. When there is a discrepancy between your flight time and the departure time posted by the airport go with Sunwing website. Halifax airport had the wrong flight number.

I would not recommend Sunwing. I recently travelled with them to the Caribbean. Our flight was 17 hours delayed. We talked to others flying Sunwing during our delay that were still delayed from the day before. On our way home again we were delayed. Once we arrived to our home airport we waited on the plane for 15-20 minutes until there was a free gate open. If you travel with Sunwing you have a good chance of a delayed plane.

We were supposed to fly out of Ottawa to Orlando last Saturday the 15th Feb at 6am. We got to the AP at 3am boarded the plane around 5.30am and then were told to exit the plane because there was a delay. Needless to say we spent the entire day sitting in the airport and didn't board until 7pm that night. We missed an entire day of our vacation because of this. Will never fly SW again.

Sunwing Direct Halifax to Freeport. Ok for value when combined with a hotel. Was good as we had direct flight from Halifax to Freeport but return we were stuck in airport size of small school for 6 hour delay.

Went to Cuba Feb 11 2014 and returned Feb 18 seat 5b. I was disappointed with the meal service this year. I travel with Sunwing every year and ordered a vegan meal there and back. I was told the vegan meal was not available anymore only vegetarian. The meal I got was disgusting last year and the year before I got a delicious meal of rice with vegetables. I pay a lot of money to fly with them and I had nothing to eat there and back. I will be booking with someone else from now on.

Flight WG481 from YVR via Kelowna January 16th. Boarded the plane at 6.45 am at 7.15 am the pilot advised us that he would not be taking off and landing in Kelowna due to heavy fog. We got an update every 1/2 hr. until noon We were allowed off the plane promised vouchers for meals the person that promised this immediately disappeared! (At one point we were told that we had to go through customs again). Finally took off picked up the Kelowna passengers. Flight staff (new ones in Kelowna) were incredible. They tried to make up for the huge delay Never again will we fly Direct Non stop is the only way to go!

Flight WG636 YOW to HOG Feb 5 2014. Pulled back from gate on time left 30 min late due to required de-icing and landed about 20 late. Had regular seats (super-economy pitch). I'm 6'2" with long legs. The aisle seat made it bearable. Crew was young and friendly flight deck sounded British. Thomson wet lease 2 yr old 737. Complimentary hot sandwich or pizza red or white wine sparkling wine soft drinks water. No surprises uneventful. Return flight more of the same. Minor delay leaving Cuba and arrived slightly late in Ottawa. Different crew same level of service.