Sunwing Airlines

March 6 2014 and March 13 2014. Winnipeg to Los Cabos Mexico return flight good cabin staff friendly and helpful although pilot a little hard to understand (WG494) and half an hour early. The flight to Cabo was different the cabin crew was almost lazy and personal conversations seemed to be a priority (WG493). We arrived early but after a rough flight due to turbulence. Elite plus is a joke sitting in row one but my carry on is in row four luggage out first in Cabo but in Winnipeg different story. Wake up Sunwing and address some of these simple issues!

March 5th 2014 from Ottawa Canada to Cuba WG 630. They announced that the flight was going to be delayed 1 hour no explanation why. They started boarding and we took off only 1/2 hour late. There were 6 of us 2 were seated together and remaining 4 were put in aisle seats side by side. On the way back from Cuba on March 12th 2014 WG 631 we were slow going through immigration no fault of Sunwing. Finally arrived to our plane at 10.35am the doors immediately closed and the plane took off 5 minutes later 20 minutes earlier than expected. The 6 of us were pretty much split up by 2 each seating my 12 old daughter by herself behind us. Overall the staff were great very friendly and approachable. The food served was pretty good considering most airlines don't offer meal service for free. It was comparable to meals we've had to purchase on other airlines.

Winnipeg to Montego Bay March 3 return March 10. Flight down was good with the exception of the meal. Cold egg and bacon sandwich. Why offer a warm towel before the meal? Couldn't understand the point of that. Our return departure was moved up by one hour due to time change. We were sitting in our room. They did not call us. The biggest part of this problem is the way the Sunwing rep handled the situation and told me I'd have to take a taxi to the airport. Made it to the gate just as boarding was starting. Sunwing needs to provide more time to get through the airport - seat designation as well as security takes a long time - there are a lot of people going through these vacation spot airports! Flight home was better for food - hot beef sandwich - yes I said hot - wonder how it didn't cool down while being handed out? There was one flight attendant who was unpleasant the whole trip - another passenger said she remembered her from a previous flight. So the destination was beautiful and warm but Sunwing left a bad taste. Would never choose to fly Sunwing again.

We will never fly Sunwing again! On March 4th we flew to Memories Santa Clara. We were to depart at 7.10pm but never left until 11.10pm. Given a $5.00 voucher for food. The fight was ok going down. On the day of departure the bus picked us up at 4.00. The flight WG 0341 was supposed to leave at 8.55 but didn't leave until 9.39. We had cold pizza on flight and were not given anything to drink (water) except for the initial beverage. We landed and got through the gate at 3.00am only to find out they had lost our luggage!

WG416 on Feb 20th from Ottawa. WG417 on Feb 27th from Puerta Plata. There was total confusion in the airport as to which line to go in. The Elite Plus or the regular poorly organized people didn't know where to go and the elite Plus is a joke! When we first arrived early at the airport there were no staff members at the counter we had to wait an hour for anyone to arrive. The food is the worst I have had on any airline in my 40 years of flying. The seating was tight and the hot towel service was just silly. They should have spent more time serving drinks. And having to rent pillows and blankets thanks for the lousy customer service. Will be looking at other airlines in the future.

Liberia to Toronto on February 6th. Considering that their prices are amongst the highest I purchased a promotion buy one get half off it still cost us just over $800 each. They can keep their champagne (one way only) and the awful food they serve and lower the cost. Paid more for the extra legroom I don't know how anyone could sit comfortably in the regular seats. Flew American last year with layover in Miami and would definitely consider again. Lovely updated aircraft roomy seats no meals but price was over $150 less. Only reason I booked direct was I was travelling with my 90 year old mother the layover would have been too much for her. I didn't consider Sunwing food a meal we could not eat it it was that bad hot bistro meal was a slice of pizza that tasted awful. Flight attendants were very nice check in staff were great in Toronto and Liberia. My biggest peeve is value for dollar just not there.

February 27 2014 from Windsor to Cuba. Outgoing WG374. Return March 6 2014 WG 375. Great flight to and from Cuba but where was the champagne as promised. Both ways no champagne. Also coming home the ending of the movie was cut short because of landing. We will travel with them again even without the champagne.

My wife and I spent a great deal of time and research finding a vacation to the Mayan Riviera that left Vancouver at an appropriate time to fit with our schedule. We chose a Sunwing flight with a 10am departure and a direct flight to Cancun with a 6pm return direct to Vancouver a week later. We paid extra to get Elite Plus (extra baggage weight extra legroom etc.). If you decide to pay this premium do not sit in the bulkhead seats. There is no more legroom to stretch out and your carry on will have to be stowed somewhere far behind you as there is not space in front of you. The exit rows are really good for legroom and convenience. Our flight was rescheduled with no warning to a 7am departure with a stop in Calgary on the way. So we had to leave home at 3 in the morning to catch the plane. On the return we were rescheduled to make a stop in Calgary before coming to Vancouver. These stops added 2.5 hours to our flight to Cancun and 3.5 hours to our flight home as weather and a crew change delayed departure from Calgary. Sunwing did not apologize or say anything about the rescheduling. There were about 80 passengers from Vancouver and we picked up less than 20 in Calgary. So Sunwing alienated 80% of its passengers to pick up a few folks. The planes both ways were only partially full so it is obvious that this total disregard for customers is seriously affecting their business. On a positive note the cabin crews were excellent both ways even though they too had been seriously disrupted by the schedule and routing changes. I will certainly never fly with Sunwing again.

WG664 Feb 7 returned 15. This is the first time I had a Sunwing experience! Excellent flight food was good staff friendly. However I couldn't hear the pilot or understand him.

Edmonton to Cancun from Feb 16-23/14. Paid extra for elite plus which was worth every penny. Roomier seats and having your luggage unloaded first along with the extra baggage allowance was great. Both flights were on time service was great and my family thought the warm meals ice cream and chocolates were a nice touch. The TV's were not that great but my kids had loaded movies on their iPads anyway so it wasn't a big deal. The 2-pronged plug in for headphones wasn't a problem as they gave you free headphones which you could take off the connector and plug in your Beats or whatever headphones you had. I would not hesitate to fly with Sunwing in the future.