Sunwing Airlines

Flew from Vancouver to Los Cabos on March 24. Flight was good cabin crew was excellent and no complaints.

After a complete disaster of a trip with Sunwing in January I have finally heard back from them regarding my complaint and the best they could do is recite a few paragraphs from the terms and conditions. Our flight was re- routed to Cuba plus we were 5 hours late in leaving to begin with. We didn't get to Cancun until after midnight! On the way home they did it again as we went through Cuba and didn't arrive home until after midnight. So that was 2 days of our 7 day vacation gone! And all they said was sorry but that's what you signed up for.

I was wondering why Sunwing would put small children in elite class to fill seats that were not paid for. I paid for my son and myself but when I find out 3 kids along with their parents were upgraded to fill the seats. Maybe adults would be better to fill the seats to keep people paying for the service. I have never seen so many people up moving around elite class to use the washroom at the front of the plane. Flight crew were great maybe a little more consideration for the paying elite both ways.

My wife and I travelled to the Dominican Republic in February. The flight was an hour late (weather) but it was uneventful. The food was good and the crew were helpful. However there's no legroom. I thought Air Transat and Canjet were bad for legroom (Canjet is the worst) but you seem to think that people over five feet tall can get by with the same leg room as shorter people. The 737 is a wonderful aircraft but when you stuff it full of people one can only conclude that corporate greed trumps creature comfort. I'll be sticking with West Jet and Air Canada and I can hardly wait for Porter to get their jets so we can be comfortable on our flights to the Dominican Republic or Cuba or anywhere else for that matter. I understand you charge a premium for extra leg room.

I'm a horrible flyer the slightest turbulence puts me in a panic so I often rely on the comforting faces of the cabin crew. We flew from North-bay via Ottawa to Cuba. To my surprise we were offered Champagne then a meal with beverages and ice-cream. What I really appreciated about this flight was the pilot constantly updated passengers eg: 'Clear skies up ahead if you look to your left you can see Florida Keys etc'. We had no delays.

March 12 - 19th 2014 flights 587 going and 588 returning. We flew from Edmonton to Cancun and return. We experienced some turbulence going and the pilot did all he could to make sure we had a pleasurable flight. The flight home was excellent and half an hour early! The cabin crew were very pleasant and always busy. Our flights were on time. All in all it was a positive experience.

My wife and I have gone on trips on Sunwing before but never again. We were on flight 338 in January this year. They messed up our reservations from first class to economy class we landed at another airport sat on the runway for 2hrs were then put in the airport for 9hrs but did not go through customs (so we could not leave the airport) then taken to a resort (not ours) for 3hrs then back to the airport to wait another 5hrs. We lost 24hrs.

Very disappointed with my flight with Sunwing. Left Cayo Coca (CCC) on March 27 flight 601. I paid the extra $$$ for elite and was seated first row abc. No extra leg room and no extra wide seating as is stated for elite booking. Will never fly Sunwing again.

We returned yesterday from Toronto to Panama. I was worried reading some reviews but the service and overall experience was excellent! First rate movies (free headphones) champagne food was good snacks smooth flight experience. The staff were humorous and helpful the plane was beautiful (albeit we could tell it was "new") and everything was on time.

We flew from Sault Ste Marie to Varadero Cuba with one stop in Hamilton to load passengers on March 5th. All went very well. Only a short delay on our return March 12th due to nasty weather in Hamilton. This was our first time flying Sunwing and will not be our last.