Sunwing Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 727 reviews
3/10
No Skytrax Rating
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1/10

Sunwing Airlines customer review

(Canada)

I flew from Vancouver (Canada) to Cuba and back. Generally Sunwings provides very poor service: the unfriendly cabin crew and airport check-in staff were inefficient and seemed to hate their jobs. The planes were very dirty. Sunwings is the airline to be avoided.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Sunwing Airlines customer review

(Canada)

The customer service is terrible both from the company and once onboard. The flight was on time but once ready for take off they had to go back. The staff had fake smiles and the service was terrible. I was with my 73 year old mother and asked for water the staff told me to wait and that that they would be serving lunch and she would get water then. The food was awful. Everything about this flight is cheap even the earphones they give you don't work. We flew with Air Canada Rouge on the way back 100 times better.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Sunwing Airlines customer review

(Canada)

YYZ-VRA-YYZ on a Boeing 737-800. Both flights were excellent with good over-head movie options. The airline provided sandwiches which were pretty good and had pleasant staff. Seats were a little small but bearable. Transportation to and from the resort offered by Sunwing Vacations was very appealing and took care of us very well.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Sunwing Airlines customer review

(Canada)

We flew from Halifax to St Petersburg Florida return this year. I was extremely nervous to fly this airline when I read some of the reviews but I have to say our experience was fine. The staff were friendly (for the most part). The bistro meals were a little disappointing. We were about 1/2 hour late going south and about 1 hr late heading home. No big deal. We were over weight and had to pay an extra $30 for the 3 kgs we were over. My only complaint is that for flights to somewhere other than an all inclusive the weight should be increased. Overall the experience with Sunwing was positive.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Sunwing Airlines customer review

(Canada)

Christmas Day 2013…flying to Cancun with my fiancé. Scheduled to arrive at 4.30pm Dec 25th in Cancun.Actual arrival time: 3.30am Dec 26th. Dec 25th 7.45 am: Arrive at airport to find flight delayed from 10 am to 4.30 pm. Offered $15 food voucher for airport or a cab ride home - no explanation of why there was a delay. We got a hotel room at the airport. At 12.00 pm the departure time changed again to 6.30 pm. At 2.00 pm the departure time changed again to 8.50 pm arriving in Cancun at 3.30 am Dec 26th. Throughout the day we tried calling Sunwing and received a busy signal every time. At 6.45 we left the hotel and made the 5 min walk to the check in desks to find no one at the desks and nothing showing on the screens. At 7.30 a Sunwing agent arrives at the desk. We asked why the flight was delayed and why there was no one there to check us in and she wouldn't answer. Once checked in we head to the gate and it is announced on the overhead speaker that Sunwing will be offering a $75 travel voucher per person for the delay. This is so distasteful considering we paid $442 per day per person for the vacation. Once onboard the pilot came out to make the announcement that they did not have a flight crew. He offered our first drink on him and first wine is always free anyway. We waited just over 2 hours for the first drink/snack cart to come around so thankfully we had brought our own drinks and snacks. That was the only time they came around. Arrived at Cancun airport at 3.30 am and as expected there was only one customs agent working. Our flight home luckily wasn't quite as bad. We only had to change gates because the wrong one was listed on our ticket wait in the hot hallway for 20 minutes after going through the gate because the planing process was so inefficient and took off 35 minutes late. We should have known not to fly with them again but we thought it a normal delay not a regular occurrence.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Sunwing Airlines customer review

(Canada)

Took Sunwing to Cuba March 21 and returned March 28. Was a little worried because of all the bad reviews I read before hand but I was pleasantly surprised. Flight was on time had good food and champagne on the way there took the VIP on the way back which was worth the 25 extra dollars got to sit in an air conditioning room with free drinks and food. All in all had a good experience and I will fly with them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Sunwing Airlines customer review

(Canada)

My fiancé and I were booked to fly to Cayo Santa Maria (CUBA) February 6-13 2014. Our flight was scheduled to leave at 6.10am. Upon arriving at the airport at 4.30am we quickly noticed that the line up was very long. When we finally got to the check-in desk they asked us where we were headed we replied Cayo Santa Maria. We advised her that we had checked in online already and we just needed to print our boarding passes. She took our baggage and weighed it. Right before she was about to send it off a rude manager from the back came and just yelled out "gates to Santa Clara are closed". We were so shocked because it was only 4.55am at that time. We told them the plane would just be sitting there we could still make it. The rep simply told us "please step aside we need to assist other passengers". We found out there were 6 other passengers with us that was left behind. They told us to go to all the other airlines and check if they have open seats and that we are liable for it. Long story short we had to purchase another package for the next morning with same flight time. We knew they were lying to us because we did not board the plane until 5.58am. Please do yourself a favour and pay that extra bucks to avoid any hassle with these unprofessional company.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Sunwing Airlines customer review

(Canada)

Winnipeg-Cancun/Cancun-Winnipeg. Flight was excellent the food was good and fresh! Both flights were exactly on time! The crew were decent and good enough! The movies they showed were both pretty good and the seats were excellent! Will fly Sunwing again!
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Sunwing Airlines customer review

(Canada)

Flew from Vancouver to Los Cabos on March 24. Flight was good cabin crew was excellent and no complaints.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Sunwing Airlines customer review

(Canada)

After a complete disaster of a trip with Sunwing in January I have finally heard back from them regarding my complaint and the best they could do is recite a few paragraphs from the terms and conditions. Our flight was re- routed to Cuba plus we were 5 hours late in leaving to begin with. We didn't get to Cancun until after midnight! On the way home they did it again as we went through Cuba and didn't arrive home until after midnight. So that was 2 days of our 7 day vacation gone! And all they said was sorry but that's what you signed up for.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no