Sunwing Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 727 reviews
3/10
No Skytrax Rating
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Sunwing Airlines customer review

(Canada)

I was a passenger on flight WG511 departing from Pearson airport on March 15 2014. This flight was delayed 11 hours 2 of which we were kept on the airplane while repairs were attempted. This was my third flight with Sunwing and I have never been treated so poorly during this delay. The communication to passengers was absolutely despicable not to mention the treatment we received from airline staff while waiting for answers. We were left to frequently check the flight boards for any updates which constantly changed throughout the day leaving us with no real answers. The $15.00 meal voucher system was beyond unorganized. Lining 200+ people up waiting for these hand-written vouchers is unacceptable and this happened twice during our delay. Upon boarding we were given a sheet with instructions on how to claim the loss of an entire day of our all inclusive vacation through insurance as well as a $75 voucher for our next Sunwing flight. The $75 voucher offered was unacceptable.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
1/10

Sunwing Airlines customer review

(Canada)

Travel to Florida in February 2014 and our flight was 2 hours late leaving Halifax and 2 hours late leaving Florida on the return. Tried Sunwing again in April of 2014 for a vacation to Cuba. Our flight was 3 hours late leaving Halifax and our flight was 3 hours late leaving Cuba. Never again will we fly with Sunwing.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Sunwing Airlines customer review

(Canada)

I have flown Sunwing 4 times. Twice they have been normal if you are a tall person and need normal leg room do not fly Sunwing. They cramp you in like sardines. 2 bad experiences: Cancun: Our flight was 3.5 hours delayed we were scheduled to leave at 0600 did not leave until 0930. When we got into Cancun we waited 1.5 hrs for luggage. 2nd time - En route to Varadero - our flight was delayed 13 hours out of London all they gave us was a $15 meal voucher for the day. They later gave us $150 credit to book a trip at regular price with them - I would never fly with them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Sunwing Airlines customer review

(Canada)

Returned from Varadero Cuba yesterday. Flight delayed several hours. We were supposed to be picked up at the resort 1.30 am. However at 12.50 am we were advised our flight was delayed and we wouldn't be leaving the resort until 6.45 am. Back down to pick-up area - the Sunwing bus was late and didn't arrive until 8.30. No information on when the plane was actually leaving. When we arrived at the airport lines were ridiculous. We were in our third line-up for customs - at the back of another huge line-up when they announced our flight was boarding. Pushed our way to front of line - got yelled at incessantly but got through. We were supposed to arrive in Edmonton 9.50 am local time we got home 3.30 pm. When arrived we discovered our friends luggage was left in Cuba. Not sure if we'll go back our resort.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Sunwing Airlines customer review

(Canada)

My issue stems from what is essentially a bait and switch scheme used by the carrier. On September 28 2013 I paid for a direct flight from Vancouver BC to Huatulco Mexico leaving March 18 2014. On February 10 2014 by email the carrier changed the flight to include a stopover in Calgary effectively adding over three hours on the plane each way. Sunwings position is that I got a direct flight as I did not change planes in Calgary and that what I was really looking for was a non-stop flight. Notwithstanding that from a travellers point of view the difference in nomenclature is without distinction. It effectively says do not rely on Sunwings advertised flight schedules. I paid a premium price for a direct flight. I did not receive what I paid for.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Sunwing Airlines customer review

(Canada)

We were to leave Ottawa for Orlando on Feb 15 2014 at 6am 11.5 hrs later we finally left. Technical difficulties with the plane which we totally understand! But how we were treated was not acceptable. We were not kept aware at all what was going on. From status of plane to when we were leaving to finally no crew! I understand crew can only be there for a certain time length but when it was getting close why was the next crew not notified. But it took them 4+ hrs to get the crew there and then find out plane was not fixed at all where as we had been told it was! Even dealing with Sunwing after we were back they do not like to respond to emails other than standard letters that are not acceptable! We will not be using Sunwing again nor will we ever recommend them.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Sunwing Airlines customer review

(Canada)

April 11-18 Toronto to Holguin Cuba. Flight WG388/WG389. Outbound flight was 10 minutes ahead of schedule and inbound flight was 20 minutes ahead of schedule. Service was good. The crew worked very hard to make sure you enjoyed their service. Along with free wine and hot meal. Very happy with them if schedule is OK will definitely fly with them again!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Sunwing Airlines customer review

(Canada)

Flew to Cuba from Fredericton food has gone donehill this was our 7th and last trip to Cuba. Flight was late leaving Fredericton 19th April and late arriving on 26th April. No communication to us while we were waiting to be picked up in Cuba. Pizza definitely not recommended. attendant informed us we should buy the "duty free" on the trip to Cuba because the supplies would be gone on the return flight. So this was done then much to our surprise the Cuban security staff seized our "duty free" alcohol and said we could not even put it in our check in luggage on our way out of Cuba. We now have to declare what we are bringing into Cuba gifts cell phones all electrical devices we are carrying.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Sunwing Airlines customer review

(Canada)

We flew from Toronto to Orlando and had a terrific flight! We paid the additional $15 for premium and had seat selection at the front of the plane priority boarding and extra luggage weight up to 68lbs. Was definitely worth it! Flights were on time flight attendants were very friendly and even the airplane food was decent. Highly recommend Sunwing it was a great experience.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Sunwing Airlines customer review

(Canada)

On a scheduled return flight from our vacation Sunwing's representatives never contacted us at the hotel to inform us that our flight was delayed. Their online site stated that the flight was on-time. When we arrived at the airport we waited for 3 hours to be told that they would not let us check in and no one was there. It wasn't until 17 hours later that our flight arrived. Horrible communication! No communication! Other passengers were informed to some degree but 30 of us were not. Would never fly Sunwing again or recommend airline to anyone.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no