Sunwing Airlines

Vancouver to Toronto on June 22 red eye and returned on the Toronto to Vancouver 8.30 pm flight. Both flights were delayed. On the Van-TO I was told that they were waiting for a pilot to arrive and we waited 1.5 hours. When we finally boarded although it was obviously a red eye running from 10.30pm to arrive at 6am (original schedule) they did their best to keep us awake during the flight by making loud announcements keeping the lights on and serving us sandwiches/pizza or drinks. On the TO-Van return we were delayed 5 hours. When I checked in at 5pm I was told that they were waiting for a plane to arrive at 10pm so the flight was delayed until 11pm. This time changed again to 12.01 am and we finally left at 1.30 am. When the time stretched to a 5 hour delay the only thing the airline offered was a $15 food voucher. The flight back was better for sleeping. This is truly a case of you get what you pay for. I will never fly Sunwing again.

I traveled with Sunwing June 17 2014. The flight was a complete disaster. My flight was supposed to leave Pearson International at 5.15pm and arrive at Juan Gonzalez airport Varadero Cuba at 8.45pm. The flight got delayed 6 hrs and there was not 1 single Sunwing rep at the gate to tell me what was going on. I left the gate and went to the Sunwing baggage check in they had no idea why the flight was delayed. They gave me a measly $10 food voucher. Flight ended up leaving at 11pm and I did not get to my resort until 3am. Same on the way back 2 hr delay getting home.

Flew from Toronto flight WG732 on June 20th going to Montego Bay. Coming back was WG 733 on June 27th. I booked a wheelchair and the service I received was excellent. Both ways the wheelchair was ready without delay. Our seats were booked both ways at the start of our trip to make it more convenient. This is consistent with our experience in past.

Very disappointed with Sunwing all around. Booked a "direct" return flight (April 27 - May 9) Edmonton - Montego Bay. It turns out the advertised direct flight made a stop in Calgary to pick up more people and stopped on the way back as well to let people off. We paid the extra $$$ for Elite seating yet those seats (1a and b) had no extra leg room and were not wider as stated for elite booking. The aircraft was very very old and so small that it could only offer "Bistro Service" in other words sandwiches. The 10 hour return flight was brutally uncomfortable. Their customer service department could not care less when I wrote a complaint. Sunwing has lost our business for life.

Our vacation from Edmonton Al. to Santa Maria Cuba - terrible never again. Flight delayed 15 hrs! Sure they put us at the resort for an extra night but that meant 1.5 hr bus ride back and forth to the resort 4 times. On the return flight our so called breakfast was 2 dry pieces of bread no butter a slice of ham and pepperoni slice of cheese and 2 cookies. This was served at 10.30am no lunch and arrived at 3.30pm to Edmonton.

After a wonderful flight to Varadero Cuba on May 22 2014 my husband and I were disappointed on our return flight to Toronto on May 29th. Our flight was scheduled to return at 10.30pm while at our hotel one of the other guests had received a travel alert that our flight was delayed until 12.05am. The Sunwing representative was nowhere to be located at the resort and the hotel staff indicated that since they had not been advised of any changes the bus was scheduled to picked returning guests at 7.00pm. Upon our arrival at the airport the flight indicated that it was on time at the regular scheduled departure needless to say it was incorrect and we were sitting at the airport over five hours with no explanation! Once on the flight no explanation due to the delay. If we wanted to fly on a red eye we would have booked one. We did not arrive home until 5.30am. Not good customer service by today's standards and expectations.

We booked a trip to Cuba. We liked the fact they offered earlier flights going to Cuba and coming back. 3 times that week we had seen people stranded at the resort because of flight delays. Reason they said was mechanical delays. We didn't think anything until it was our turn to leave the bus did not show up at the correct time to pick us up. When we checked out they phoned to find out where the bus was told our flight was delayed until 11pm putting us in Toronto at 3.30 am in the morning. We were told mechanical problems again. When we get on the plane the pilot proceeds to tell us another story of why we were delayed. Personally I would avoid this airline.

I flew with Sunwing for the first time in January of this year. I was supposed to fly to Varadero Cuba for five nights starting January 11th. My flight to Varadero was delayed a total of 7 times for a total of 23.5 hours. I missed out on 20% of my trip with zero compensation. I know it's January and the weather could be bad that time of year but the weather that day was more like spring no snow no bad weather so I still don't know what all the delays were for. My flight from Cuba back to Ottawa was supposed to leave on January 16th at 8:15 PM : this flight was delayed until 5am the next morning. At 5am the next morning we were all waiting at the airport with no plane in sight. The plane arrived around 7am not a single announcement to let travellers know what the delays were for - when we left Varadero shortly after 7:00am the departure monitor still said 5am (two hours in the past). After months of filling complaints with Sunwing the final result is that they game me a $50 voucher for one of my flights and a $100 voucher for my other flight. I also got a $50 voucher for filling out the customer satisfaction survey. Read the fine print and they have to be used within the next 8 months their non-transferrable they can't be redeemed for cash they can't be used if there's any kind of sale on (Sunwing always has sales on) and I can only use 1 voucher per vacation. So the money I'll spend on one of their vacations with a voucher is way more than the money I'd spend if I just bought a vacation when it's on sale.

Traveling with 3 small kids we carefully selected flights that will work for them and not be disruptive to other passengers (day/morning flights). Sunwing cancelled our day flight and moved us to one night flight there and a red eye return. We NEVER would have booked a trip with our young family with those flights. When we called for help the response was pretty much "we're a charter and don't care about our customers". The only solution they offered was for us to book another day with the hotel directly so our kids can nap in preparation for the red eye home at our own expense of course. We are now dreading the family vacation we saved so long for. Thanks Sunwing on behalf of my family and our fellow passengers who will be wondering why on earth we would take 3 children on a night flight and a red eye!

Flights WG589 on 28th April and WG590 on 5th May. I have taken 3 trips to date with Sunwing planning a fourth in September. I have never had a problem with this airline and wouldn't hesitate to recommend them. We had a situation 2 weeks ago on a flight to Cancun where we had 3 wedding parties start the party early one passenger even started smoking in the toilet! The cabin crew handled the situation well. I felt sorry for them. Delays happen not always the fault of the airline. I usually pay for elite plus seats makes a huge difference.