Sunwing Airlines

On Aug 28 2014 I booked a flight to St. John's N.L. The flight was suppose to leave at 8.20am and arrive in St. John's at 12.50pm. The flight was delayed 6 hours! We didn't arrive until 7pm that evening. I was very disappointed that the airlines had no one there to tell us what was going on or that the flight was delayed they should have shown some common courtesy by having someone to explain. Instead we stood in a line that wasn't moving wondering why it wasn't moving. We were told once we got to the desk. I was disgusted. I was to attend a wedding rehearsal and missed it so thank you very much!! I will not make this mistake again and booking a flight with this airlines. Oh but Thank you for the $14.00 food voucher that I did not use.

We just returned from our first trip to Cuba. Our party consisted of 8 members including our two grandchildren ages 1 and 3. Our flight down on Aug 16/14 was delayed 4 hours supposedly as a result of an incident with a plane in Vancouver 36 hours previous? This caused us to arrive at the resort at 3am instead of 11pm as expected. Our return flight WG0305 on Aug 23/14 was also delayed 1.5 hours causing us to arrive back in Toronto at 3am clearing the airport by 4am. I found the communication at YYZ explaining the delay was non existent every time the delay was extended no one said anything. In Cuba the communication of the delay was again not communicated. The pilot indicated it was a result of other flights during the day being delayed thus resulting in our problem. Sunwing and advertise themselves as a family friendly vacation. I think they need to put more effort into improving the reliability of the flight times to allow young families to travel and arrive at a more reasonable time not force them to arrive at destinations well after expected times.

July 19th 2014 flew to Cayo Santa Maria Cuba. At the airport our gate changed four times. We were supposed to be at our hotel by 10.30pm arrived around 2am. Our stay at the hotel was great! No complaints. Now coming home that is a different story. Found out our flight was going to be delayed by 5 hours tried to talk to the Sunwing rep to get anther room because we had four children with us under the age of 8. They were no help and didn't care. We then went and talked to the hotel staff and they found us a room. We were now not supposed to be picked up until 10.30pm. It is an hour and half trip to the airport. We did not land until 7am in Toronto. All of us were up for over 24 hours. That was my first experience with them. Needless to say this is not a one time thing and will never fly with them again. Pay the extra and you will arrive to your vacation on time.

Flew to Los Cabos Dec 5 2013 stopped at Puerto Vallarta on the way down and back. Returned to Toronto a week later. My vacation was ruined because I chose to use Sunwing. The lengthy layovers baggage problems their poor planning terrible food and a tendency to do everything on the cheap regardless of the impact on their passengers. I have never had such terrible food. It would be better just to dispense with meals altogether. The flight staff were so rude. All I asked for was one option that was more in accordance to my lactose reduced diet. They had run out and when I complained I was told to be quiet. If you consider the amount of extra time you have to spend when travelling with them vs another airline you will soon realize that the amount of time you lose beside the pool and your added aggravation could easily offset the savings. Pay a bit more so that your period of relaxation is not filled with stress and frustration and consider the extra time you can spend at the resort.

July 31-Aug 8 2014. The flight was supposed to depart from Toronto at 5 pm arriving at 8.30 pm in Varadero Cuba. First it was delayed until 6.50 pm and then until 11.50 pm (although it took off later than that). The lady at the check-in counter said that there were "mechanical" issues. We accepted that things happen but it wasn't easy for our 4 children to arrive at the Cuban hotel and go to bed at 6.30 am! On the way back the shuttle bus was supposed to pick us up at the hotel at 6pm for a 9.30pm flight. We confirmed the flight was on time with our hotel Sunwing representative at 4pm and hurriedly showered to get ready for the bus. After waiting 45 minutes in the lobby for the bus we checked with the front desk and were advised that the flight had been delayed by 3 hours therefore the bus would be by at 9pm. Our Sunwing representative had said that any delays would be posted on his bulletin board which is where we checked before 6pm and it wasn't there. Apparently the change came around 5.30pm after he had left but the staff didn't post it on his board so we had no clue. We went to the lobby again at 9pm only to hear that our bus wasn't coming until 11pm - two more hours to wait in limbo. Eventually the bus showed up at almost 12am and we departed at 3.30 am! Luckily we live close to the airport and were in bed by 8.30 am. So what are the chances that the same airline would have "mechanical" issues again a week later and at the same time? Why keep delaying the flight every couple of hours? I'm sure they know more than 2 hours ahead of a flight. At least if we knew that we had all those hours to wait at the onset we would have managed our time more efficiently instead of sitting and waiting. It is bad enough to have over 6 hour delays on 3.5 hour flights but when it starts to interfere with eating and sleeping patterns then something has to be done! Unfortunately it seems that our story is one of many and it doesn't seem to be changing anything with the way Sunwing runs its operation. This is a warning from another unsatisfied family to anyone who is considering a vacation with them to really evaluate if saving a few dollars is worth the hassle especially when travelling with children.

Terrible airline. First and only time I will fly with them. Flight to Punta Cana delayed by a late pilot by 3 hours. Pushed our arrival to past 1am. No rep at the resort to help with schedules just a binder. Consulted binder on return trip day. It said 5pm. No transfer arrived by 5.45pm. Worried I would miss my flight I took a $70 cab. At the airport there was no one from Sunwing. A very helpful Air Canada employee informed us of the delay another 5 hours. No way to get through the gate to food or water. Originally due into to Pearson at 2am arrived at 6am. Excuses from the crew was that they have been late for the last eight days and can't seem to make it up. My recommendation is they hire Air Canada to pickup their slack. I highly recommend that you don't fly this airline.

Flight to Jamaica was fine the return flight was a nightmare. Sunwing bus picked us up at hotel lobby at 6.25 am before breakfast was served. Arrived at Montego Bay airport at approximately 9.00 am by the time we checked luggage got through customs and walked across airport to terminal we had only a few minutes to do some Duty Free shopping then board the plane for 10.40 am not enough time to eat. Once on the plane we flew to Puerto Plata waited an hour for people to exit and new people to board. At 4.00 pm I informed the Stewardess that we haven not had an opportunity to eat she blamed us for booking into the flight late despite using their transportation. When they did serve food they ran out by the time they got to us. We had two young kids with us who did not get a proper meal until 9.00 pm. The Stewardess was extremely rude to both myself and my husband sitting in different rows in different conversations/situations.

Travelled to Cayo Cocco July 3rd 2014. All great except for check in at Toronto Pearson. I had paid $50 extra for the premium package. This gives priority boarding and check in. There is a woman employed by Sunwing that goes along check-in line checking tickets. She told me I was in the wrong line and was to go to the regular line or pay $40 dollars more to stay in the priority check-in line. I knew this was false as the same woman had done the exact thing to myself and my sister in April 2013. At that time I did not know the difference and paid another $50 on top of the $50 already paid. This latest episode by said employee was very embarrassing as she flat out told me loudly I was wrong and to move. I did not move and the girl at ticket desk apologized and assured me that I was indeed in the right line. So beware if you have purchased Premium package and someone tells you that you are not to be in the PremiumElite Plus line and to pay more. I am travelling to Cuba again next month so it will be interesting to see if the same thing happens.

Flew to Varadero Cuba from Calgary on July 3rd and returned July 17th. Flight Inflight service customer support connections excursions were all good can't beat the value for your dollar!

I traveled from Mexico Cancun on July 16 2014. Myself and my daughter had to check out of our hotel room at noon. Our flight back to Toronto WG 514 was supposed to be at 20.10 and pick up from the hotel at 16.45. When we went around 16.20 to check on our pick up bus to the airport we noticed the Flight Alert and delay from 20.10 to 23.59. In the addition on the alert notice was a mistake to the flight number and original time - mistake from the Sunwing representative. Anyway we were picked up at 20.35 and driven to the airport. Our flight did not leave at midnight what was already 4 hrs of delay we left around 1 am. On the plane we were told that the flight crew was not to blame for this delay that Sunwing is responsible for not scheduling our pick up from Cancun. The flight crew were working on their days off to get us to Toronto. Picking up the luggage took over an hour. The conveyer delivered a few suitcases and as we found out after a few travelers started to get very annoyed tired some with small children the conveyer jammed. They brought the rest of bags on the carts. The whole time in Cancun was very relaxing but the trip back drained all of it out of us. It was my first time using Sunwing next time I will try to avoid them.