Sunwing Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 727 reviews
3/10
No Skytrax Rating
Filter Reviews by :
Show
8/10

Sunwing Airlines customer review

(Canada)

Edmonton-Las Vegas on Oct 30 2014 and returned on November 2. Overall very happy with the Sunwing product. Sure the return flight time was not ideal (landing at 2 am on Monday morning but all things considered - solid product. I booked within 14 hours of departure and got a great deal. The planes are newer - 737 next gens and everything that comes along with that - the mood lighting the overhead bins the new plane feel. Sure there is no seat back TV and seat size/recline a little less than some airlines but for what Sunwing is and what they do I think they do it well. Customer service was great food was good (and inclusive) the tunes playing upon boarding and arrival over the speakers and the flight deck announcements/updates gave it that appeal of flying (like it used to be 20 years ago). Everyone has to understand that yes there could be delays and their routes can change last minute but the are a charter airline and do not have the fleet size as the majors.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Sunwing Airlines customer review

(Canada)

Returning to Toronto from Varadero Cuba. Flight WG683 was supposed to leave from Varadero at 8.30 pm on Monday October 27 2014 arriving to Toronto 11.55pm. We flew with Elite Plus. Our flight was delayed 4 hours we were told at the last minute. We had to hang around the hotel dressed to leave. We did not get seated before everyone else as our flight going to Varadero we had to stand in line with everyone else. We also did not get champagne service. Why did we pay elite plus? I was very disappointed.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Sunwing Airlines customer review

(Canada)

We went from Vancouver to Cancun on October 19th and we were about 25 min late leaving Vancouver but this was because air traffic control closed down some of the air space on the original flight path so that was not anyone's fault. I was very impressed with the hot towel service and the hot meal you get. Staff were very good at what they do. There is only one thing that needs major improvement and that is the inflight entertainment. On both our outbound and return flight they had several problems trying to get the movie to work properly and if you ask me they were too worried about trying to fix this issue when they should have been bringing around drinks for there customers. I understand that one of the things that is advertised is the movie but really all in all my only complaint is that I should have had water or pop a lot earlier than when I got it. I will definitely choose this airline again for our future travel.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Sunwing Airlines customer review

(Canada)

We traveled from Halifax to Orlando in March. The line up for check in was long but this was due to a computer problem took over an hour flight left on time. The return flight was an 90 mins late leaving seats are tight but overall trip was fine. We already have a trip booked with Sunwing to Florida for February 15. We are upgrading our seating this time. I have travel on many different airlines and this one is about average good value for the money.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Sunwing Airlines customer review

(Canada)

I travelled to Jamaica from Sept 27-Oct 4 2014. We had read so many reviews about Sunwing (not many positive ones) before we left (but after we had already booked the trip) and were worried and dreaded the flight. Honestly we worried for nothing. I realize other people have had horrible experiences but we had nothing but positive experiences. Everyone from the counter staff to the stewardesses and captains were nothing but courteous friendly and kind. Anything we needed they were more than happy to help with. The flight itself was on time smooth and comfortable. They served champagne and hot sandwiches on board and we got to see some new decent movies onboard also. I can't say enough about my experience with them. I wouldn't hesitate to book with Sunwing again. I don't usually write reviews but felt that they deserved a positive review amongst all the negative. I am a serious traveller and been to many places on a few different airlines. The level of service I experienced with Sunwing was literally 100x better than the experience I had when I went to NYC in May with another airline that I shall not name. I am pleased with every aspect of my first Sunwing experience.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Sunwing Airlines customer review

(Canada)

Take note! If you are planning a vacation with Sunwing please think again. This charter airline is starting to get a bad reputation due to their continual delays getting people to their destination or home. We are in Puerto Vallarta and were supposed to go home today. Our flight has been delayed by 14 hours! Unacceptable and never again.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Sunwing Airlines customer review

(Canada)

After getting to Vancouver airport for a 7am flight we were informed that our flight was delayed and we would be leaving at 3pm. So off to a friends place we went seeing as we don't live in Vancouver and have a 19 month old with us. Upon returning to the airport we were told that it was delayed again to 5.45 and they gave us a $20 food credit to make up for it. After we finished lunch we walked back into the airport and on the departure listing our flight was delayed again this time 7.40 pm so now we have been waiting for over 12hr and have lost a day from our holiday. I will never travel with them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Sunwing Airlines customer review

(Canada)

We just got back from our trip to Santa Clara Cuba on 23-30th August 2014. Our airline was Sunwings. It was our first experience of flying with that company. When the departure from Toronto to Cuba got 3 hours delayed we understood and waited patiently for out flight. Our vacation in Iberostar Ensenachos was absolutely amazing but the flight back from Santa Maria to Toronto on 30th August was awful. The flight got delayed more than once and the overall delay was over 9 hours. Moreover that delay was during night time and all of us (with our children) spent all that time waiting with our luggage in the hotel lobby bus station and airport. Got home exhausted frustrated and more tired than before the vacation. We recovered from that trip for two days and the impression of the vacation was ruined due to the flight experience. Flying with Sunwings is a waste of money and energy. It was our first and last trip with Sunwings airlines.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Sunwing Airlines customer review

(Canada)

On Aug 28 2014 I booked a flight to St. John's N.L. The flight was suppose to leave at 8.20am and arrive in St. John's at 12.50pm. The flight was delayed 6 hours! We didn't arrive until 7pm that evening. I was very disappointed that the airlines had no one there to tell us what was going on or that the flight was delayed they should have shown some common courtesy by having someone to explain. Instead we stood in a line that wasn't moving wondering why it wasn't moving. We were told once we got to the desk. I was disgusted. I was to attend a wedding rehearsal and missed it so thank you very much!! I will not make this mistake again and booking a flight with this airlines. Oh but Thank you for the $14.00 food voucher that I did not use.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Sunwing Airlines customer review

(Canada)

We just returned from our first trip to Cuba. Our party consisted of 8 members including our two grandchildren ages 1 and 3. Our flight down on Aug 16/14 was delayed 4 hours supposedly as a result of an incident with a plane in Vancouver 36 hours previous? This caused us to arrive at the resort at 3am instead of 11pm as expected. Our return flight WG0305 on Aug 23/14 was also delayed 1.5 hours causing us to arrive back in Toronto at 3am clearing the airport by 4am. I found the communication at YYZ explaining the delay was non existent every time the delay was extended no one said anything. In Cuba the communication of the delay was again not communicated. The pilot indicated it was a result of other flights during the day being delayed thus resulting in our problem. Sunwing and advertise themselves as a family friendly vacation. I think they need to put more effort into improving the reliability of the flight times to allow young families to travel and arrive at a more reasonable time not force them to arrive at destinations well after expected times.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no