Sunwing Airlines

Absolutely worst airline service ever. Flight was delayed from 8pm to 3am because of weather and late flights and we were sent to the airport and passed through customs only to be told that the flight was cancelled because the crew needed rest. We then had to pass through all the arrival procedures and security checks. We eventually arrived at another hotel at 4 in the morning and it took 2 hours to check in because there were 180 passengers and 3 clerks. Everyone got to bed at around 6am. The next morning the flight was set to leave at 6 pm but none of the Sunwing representatives had any idea what was going on. After arriving the airport for the second time the flight was constantly delayed by 10 minutes for reasons unknown to everyone. The flight ending up leaving 2 and a half hours later. When we arrived back in Canada everyone thought this nightmare was over until we find out the baggage is locked into the plane because of a frozen door. We ended up having to wait an extra 2 hours for our luggage. Total delay time 26 hours.

We left Vancouver on Dec 31 and everything was fine except for the non working entertainment problem - the service was good and friendly. However on the return flight from Cancun Jan 7 after 3 gate changes we were en-route for Vancouver - tired thirsty and most of our $ spent in the airport- after about 1/2 hour in the air the stewardess came around asking if anyone wanted to buy a bottle of water. Another 1/2 hour or so they came around with a comp glass of water (about 3 mouthfuls) and then they left again behind the curtain - they were fixing our food I guess. They ran out of one selection just after of our seat (10) then they came again - duty free sales. Finally they came and gave another half glass of water or pop. It seemed as though their priority was to sell everything we had already paid for. Why sell water on a flight where they are supposed to include it? The seats are cramped together and its a tight fit for anyone over 180 lbs to even sit in the seat. The seats themselves are probably the least comfortable I have ever flown on - and I have been in a lot of aircraft. If the lack of service that was displayed by these stewardess is any indication of Sunwing then I will never be back.

We booked a return flight from Montreal to Puerto Plata with Sunwing Airlines. Both flights were supposed to be direct flights. I booked the flight because of this reason only. 1 week before the departure we received an e-mail that we would fly to Punta Cana first and then back to Puerto Plata. Flight # WG428. Consequently I phoned Sunwing Airlines and also send an e-mail to their Customer Service pointing out that I paid for a direct flight. The customer service person answering the phone told us in a not very pleasant way that this is what Sunwing can do and it is in their conditions. The e-mail request didn't get answered at all. I pointed out that at time of booking I spoke with the reservation agent and was told it would be a direct flight. Additionally arriving in Punta Cana we had to leave the plane (which we were assured it wouldn't happen) and re-board. Instead of a 5 hour flight we needed 9 hours. If I add up the costs (we had to pay separate for everything) the customer service and the treatment in general this was my last trip with Sunwing. I wouldn't recommend this airline at all.

Travelled YYC-CUN return. Check in on both flights was quick as we had purchased the premium package. First flight was uneventful although it took far too long to start service. Breakfast was disgusting though. The return flight was marginal. The washrooms ran out of water shortly into the flight. When I asked for another drink I was told quite rudely that meal service was starting in a few minutes so I'd have to wait. 30 minutes later with no sign of any meals I asked again and was told bluntly no I'd have to wait. It would be bad if they were a full service airline to get such an attitude but for one who charges for drinks it's also pretty stupid. Not the biggest deal but wasn't a nice way to end our vacation. Everything else was fine but only just. Unless they have a major sale I won't travel with them again.

We arrived at the Edmonton Airport 2 hours prior to our flight with Sunwing to go to Cancun. We booked a $5000 package through Sunwing for our trip. The gate agent was outright rude snappy and demanding. Apparently there were only 2 seats left next to each other in front of the emergency exit which do not recline which i found hard to believe. She set the tone for our experience with Sunwing. We arrived at the gate to find the flight delayed by 2.5 hours however she didn't bother mentioning that at check in. No Sunwing staff in sight. Other passengers waiting around complaining that this happens with Sunwing all the time. That lady working the gate the morning of January 5th 2015 should not be in a customer service role. Sure put a bad taste in our mouth when prior to that we were excited to go to Mexico.

I have travelled Sunwing twice (Cancun & Varadero) and have no complaints. Both times there was no delay getting to our location however when we were leaving Cuba out bus transfer was late and our plane was delayed by 1.5hrs. This was not the biggest issue since I love hanging out in airports and was in good company. The seats are not the best but I would say no worse then Air Canada or Westjet. I really enjoyed the hot towel you receive onboard. Food was so-so but we usually grab our own snacks and food before boarding.

I booked a non-stop flight from PIE to Toronto. Instead my flight has been delayed by 1hr and my arrival to Toronto has been delayed by more than 6 hours. What was a direct 3 hour flight has now turned into a +6 hour multi-layover flight. What kind of second tier airline is this? In addition to this we haven't been notified of any compensation. I would not recommend this airline to anyone.

WG547 4th Nov. Returned on 18th WG 548. Do not know where the pictures they have on TV are taken but nothing like we experienced. Champagne was served (about 1 ounce in bottom of a little plastic glass). When questioned were told what do you expect for free. Staff were busy trying to sell tours or duty free for which they must get bonus as they did not care that travellers were looking for service. It was evident if not buying a tour or duty free we were seen as a nuisance. Seats were small even when we paid for elite we were put in regular seating flights were changed to having a stop coming and going from Van to Calgary so much for our direct flight to Hultuco. Best thing was the resort.

Our package was to provide a non-stop flight to and from our vacation destination which was changed without compensation to include a stop on our return flight. After arriving at the originally unscheduled stop we were told to disembark and remove all of our carry-on's from the plane. We were herded through pouring rain to an awaiting bus deposited in a waiting area then sent through a security check. This involved personal scans and a scan of all our carryon luggage. We were then queued back through the rain to our bus back to the plane where we waited in line in the rain while passengers searched for their boarding passes required to re-enter the plan. What a disaster! I have never received such terrible service.

Travelled from Ottawa to Varadero. Boarded the plane on time and sat on the ground for additional 30 minutes while the announcement came that they were still loading baggage. Once in the air the crew took their time getting the drink service going. 50 minutes into the 3.5 hours flight they encountered some turbulence and this continued off and on for 1.5 hours. Finally a rushed food service where they threw you a sandwich and cookies. 30 minutes before the plane landed they announced the waste system was full and the lavatories could no longer be used. Even though we spent 30 extra minutes on the ground because of baggage loading no one thought to empty the toilets on the plane.