Sun Country Airlines

Not Verified | Customer service is horrible. We left something on the plane when we got off and they would not let us go get it. Thankfully, someone was willing to help us, but when the stewardess brought back our stuff, they proceeded to chew us out right in front of everyone. Worst flight I have ever had. Their seats are very uncomfortable and the online check in is terrible. There is also no communication if your flight is late. Will never fly with them again!!

Not Verified | Ridiculous flight crew that canceled a flight literally 5 mins after landing. We all waited over 5 damn hours at the airport because the flight crew claimed it would just be a 3 hour delay. They landed and immediately said the flight is canceled until the following day. I missed an important event as well as wasted time and money on transportation back and to the airport. What an incompetent airline and incompetent workers. I called customer care and the lady was no help. All she did was direct me to their website to fill out some form that was going to take months. Not only that, she hung up on me without letting me know. Suddenly, I was just talking to air. Terrible service, terrible airline.

✅ Trip Verified | Worst baggage experience I have ever had. My bag not only took an hour to come out, it was soaking wet all the way through. It was a 4 hour drive after this to find everything stained with whatever was near my bag, my uggs ruined, and not dry socks or underwear. So I file a complaint to be told it wasn’t said at the airport or 4 hours after the flight so it is “invalid”. If thats how a company like this needs to make 40$ so be it will not be flying with them ever again. Paying extra to have my bags ruined and an hour added on to my 15 hour travel day? I don’t think so, never again!

Not Verified | My flight took off two hours late and the flight staff said the reason was because “they were waiting for a piece of paper”. The online flight schedule was not updated. It lied and said the flight landed at the normal time, so my ride had to wait at the airport for two hours since they were unaware the flight was delayed. A huge lack of customer service which is unacceptable considering the price I paid for the flight. Definitely fly Delta or Alaska Airlines instead if you can.

Not Verified | Flew Sun Country both ways and was so cold in the plane everyone was complaining but nothing was done. My baggage was lost on my return flight. No one on entire trip was very friendly. Worst flights ever, stay clear of Sun Country.

Not Verified | Sun Country is the worst airline to fly for many reasons. I was kicked off the airplane for switching to an empty seat after the plane doors were closed and locked. Which I then moved back to my original seat when it became an issue to flight attendant. The entire plane was deplaned for no reason. The way the flight attendant was talking to me and treating me was uncalled for on so many levels. I will never fly with Sun Country again!

Not Verified | My son is flying to his dad's today and I couldn't find his flight. I called Sun Country Airlines on a holiday weekend hoping for help and boy did I get it. Katie was absolutely phenomenal don't ever lose her. Not only was she efficient and informative but she helped calm my nervous mom brain down. Katie thank you so much for making this a seamless and easy process you are amazing.

Not Verified | Nashville to Minneapolis. As I was checking in I noticed the rep processing it was new and had questions she referred to another rep that was more experienced. The new rep took my bags and had not labeled them yet. So I made the statement that I would like to see my bags label for check in before I walk away just make sure nothing gets missed. The experienced worker with an attitude said that we are professionals it will be handled. She said it in the most unprofessional condescending way and then walked away. I hope that customer service training will be followed up with this experienced rep. She was certainly teaching the new lady to be a smart mouth just like her. Sounds like a bad culture problem within Sun Country the at has gone unchecked!!

✅ Trip Verified | I would rate 0 stars if it was an option, the communication is awful, 0/10. We got all the way to the gate for our flight home from 5 days in Nashville. We were told by the gate agents in a rude, disrespectful & unprofessional attitude that our flight was delayed until tomorrow evening at 4pm. They stated they didn't care about our flight and that it wasn’t their fault. $100 voucher was issued. The next day we were trying to track our flight to make sure it was on schedule, there was nothing online to updated, no emails were sent, etc. I called Sun Country to confirm the flight as no information was provided. I was on hold for over an hour with no answers. We headed to the airport, we approached the check-in desk (same lady as previous day). Again, in a mean, agitative tone she proceeded to tell us us that we had to pay for our overhead luggage and would cost $90 for two bags. I’ve flown on a plane over 30 times and never paid for overhead luggage. We paid it, as we were told without issue. However, our plane has been delayed over 24 hours without notice. The least the company could do was waive the fee. Instead of telling us our flight was canceled, they worded it as “delayed” to get around their regulations of having to put us on another airplane that had open seats. 24 hours later we land & guess what? No Jet Pilot to connect the airplane to the airport. We were on the ground for 30 minutes with nobody moving. The pilot stated, “I’ve called twice and I cannot get ahold of anyone, it’s not an excuse .. you cannot make this up”. The end of the story is, I will forever choose a more expensive option for another airline than go with this poor service ever again.

✅ Trip Verified | Working in healthcare as nurses made it extremely difficult to travel, Sun Country Airlines refused to allow any type of extension on our credit and we lost all of our money. All we did was request an extension to book by one week so we could see how the pandemic was going to stabilize. Their customer service was terrible, took 6 weeks to respond, waited on hold for hours and then it would hang up on us. I will never recommend them for not taking care of their customers.