Sun Country Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 69 reviews
5/10
No Skytrax Rating
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1/10

Sun Country Airlines customer review

Review by (United States)

Not a great experience for a first time flyer of Sun Country Airlines. My carry on had to be checked after rows 4-9 then 19-25 were asked to board. I was in the exit row 13 and there's not enough room for carry-ons for 10 rows? Not only that, you skip the middle rows where some patrons pay additional money to sit more comfortably. Lastly, I was in seat 13A against the window, my arm rest was broken on the window side as was the passengers behind me. I will not be flying Sun Country again as this was my first and last shot because of ticket price. I fly about 4 times a month and it would've been nice to avoid checking my bag with only half the flight boarded. Time to rethink the logistics Sun Country.
AircraftBoeing 737-700
Type Of TravellerBusiness
Cabin FlownEconomy
RouteChicago to Minneapolis
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

Sun Country Airlines customer review

Review by (United States)

Our flight was scheduled to leave DFW at 8:45am. We received a call around midnight the night before to let us know there was going to be a five hour delay. We arrived at the airport around noon and checked in at the gate. We finally started boarding around 2:15pm. The flight finally pulled from the gate at 3:15pm (six hours behind schedule). We arrived in Cancun around 5:30. At baggage claim we discovered that our bags (along with about ten other passengers) were not on our flight. We had to wait around until 7:30pm for the next flight to get our luggage. We finally arrived at our resort eight hours late.
Type Of TravellerFamilyLeisure
Cabin FlownEconomy
RouteDallas to Cancun
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
10/10

Sun Country Airlines customer review

Review by (United States)

Our travel experience was very good. Sun Country is not very recognized however our round trip from Fort Myers to Puerto Rico was very good. No delays and the flight attendants were friendly. Will travel with them again.
Type Of TravellerFamilyLeisure
Cabin FlownEconomy
RouteFort Myers to Puerto Rico
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
5/10

Sun Country Airlines customer review

Review by (United States)

The flight(s) I took were a gift. So can't complain too much. The flights themselves were as routine as any other flight and airline I have traveled. However remember Sun Country by my appearances seems to be a "shoe string" operation. The only problem I had was my luggage on the outbound flight of this journey was pulled off the plane on a stop over in Lansing MI from MSP to DCA. Seems the baggage handlers in Lansing should pay more attention to their job. I unfortunately had to wait two full days for my luggage to be delivered.
Cabin FlownEconomy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
4/10

Sun Country Airlines customer review

Review by (United States)

How do you get "cut off" when you paid to upgrade to First Class? We were on our third beverage going to Jamaica from Minneapolis? The plane left around 11.30 am. That is what happened to me and the husband. Were we rowdy? no! We were watching a movie on the handheld when I asked for another beverage the flight attendant said that I was cut off because she could only serve 1 alcoholic drink and hour. We were 2.5 hours into the flight. I bet if we were "Paying" for our beverage it would of been okay. So Why did we upgrade to first class? Because we were on a much needed vacation? On the way back no worries would you like another etc.. Have you ever heard of that happening in First Class?
Cabin FlownFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Sun Country Airlines customer review

Review by (United States)

Flying from Fort Myers to Minneapolis on 3/13. Had reserved the tickets on 9/13/2014 at which time I also chose seats for the flight to Fort Myers and the flight back to Minneapolis. When we tried to print boarding passes at the Fort Myers airport we were told that we needed to pick new seats because the seats we originally chose in September 2014 were no longer available to us. We were told we could fly first class for $150+ additional charge (each of us and there were 3 of us traveling). We could also take the last row of the plane but I strongly opposed this due to a flight we were on in December when the rear seat smelled of rest room odor. Our last option was to take the exit row but pay an additional $25.00 to sit there. I strongly opposed this because we had chosen row 18 when we booked our flights. But Sun Country said that was only a choice on that day and the airline has every right to take away the seats. We had no choice we had to pay the $25.00/person to sit in the exit row. I also felt like the airline is collecting from customers to help the airline.
Cabin FlownEconomy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money 12345
no
na

Sun Country Airlines customer review

Review by (United States)

Flight 112 Laughlin to International Falls and then to Mpls Minnesota on Saturday Feb 21st 2015. Flight was delayed twice before bussing us to airport where we sat for another 8 hours and then to only be told at 2am that the crew had timed out. Sun Country must have known hours before that the crew would time out so that other arrangements could have been made. Totally unacceptable. We all understand weather problems but do not like to be lied to.
Cabin FlownEconomy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
na

Sun Country Airlines customer review

Review by (United States)

Extremely unprofessional: SFO-MSP Dec 22nd. Upon check-in I was told that the boarding time was shifted earlier than scheduled and I had to hurry up. After arriving at the gate I was informed that the incoming plane was a bit late. Then that due to fog which means SFO operating at decreased capacity the incoming plane had landed in San Jose. I assume they were stingy enough to carry just the minimum amount of fuel and therefore they could not afford to wait in air. Nobody seemed to have a clue how long it was going to be. 4 hours later the plane did arrive from San Jose but we were then told the crew had timed out and they had to bring in another crew from Minnesota to actually fly the plane. We departed 7.5 hours late after several fellow passengers had given up waiting. Select a more serious carrier!
Cabin FlownEconomy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
10/10

Sun Country Airlines customer review

Review by (United States)

I was impressed with my first trip on Sun Country Airlines. Flights were comfortable and staff pleasant. They even had food for sale at a reasonable price. Best of all when we had equipment problems in Palm Springs they held my connecting flight to Boston so I didn't have to spend the night in Minneapolis!
Cabin FlownEconomy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Sun Country Airlines customer review

Review by (United States)

My wife and I took advantage of the non stop from Punta Cana to Dallas. All was fine however were very surprised when we asked for a blanket and were told there was a $5 charge. We were flying in first class first time I have been asked to pay for a blanket when traveling first class and more specifically first calls international.
Cabin FlownFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
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