✅ Trip Verified
| Denver to Minneapolis. After arriving at 10:40am to get through security, my husband, 5 year old son and I waited through multiple delays. Flight 658 had mechanical issues, yet we kept being told the mechanics were confident they could fix the issue. After receiving the replacement part at 8pm, we were told we’d board at nine. Then 9:45. Then announced they’d have “more details to come” at 10pm, and same announement at 10:30 and 11pm. At about 11:50 (too late to catch a different flight out for the night), it was announced that the flight was cancelled. We are irate that nothing was done to try to help, no alternatives suggested, no options given, nothing. My 5year old slept on the floor of the airport for a flight that should have departed at 12:20 pm! In order to get back to MN in time for a job interview, we immediately called and booked 3 seats on a flight leaving Denver at 6 am with a different airline. We spent $876 dollars for something we would not have otherwise needed to spend, just to make it back in time for the 11:30am CDT job interview - after already spending $342 on the 3 Sun Co tickets booked in early April! We have not seen the $342 reimbursed yet, but expect it will be. I will never fly through this airline again, and I will advise friends and family do the same. The whole experience was miserable, horrific. And I am disgusted at the total lack of effort to do anything to help get passengers to Minneapolis.