Star Peru

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 8 reviews
4/10
No Skytrax Rating
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2/10

Star Peru customer review

Review by (China)

We flew from Cusco to Lima. The seats were $120 each (one way), not especially cheap. Our flight was late getting in from Puerto Maldonado due to mechanical issues, so we were delayed. The flight after ours (also Cusco-Lima, scheduled for one hour later) was also delayed due to mechanical problems. The captain would not release the plane for the flight. We were ultimately delayed for almost 5 hours. Meanwhile, Star Peru had a flight on the same Cusco-Lima route leaving every hour, and all of those flights got to go while we waited and waited. People were missing their connecting flights, and no one would help us or give us any info. Apart from what seemed like pretty significant maintenance issues, the airline appeared to be badly short-staffed. Even though there was one flight every hour going to Lima, we only ever saw four Star Peru employees at the airport. Communication between these employees and the inflight staff was apparently also a problem because no one had any idea what was going on, as far as we could tell. They gave out no information unless we specifically asked for it. We were told the flight was delayed 15 minutes. Then another 15 minutes, then an hour, then another hour. It was really frustrating, and the staff seemed to have nothing to offer, not even sympathy. Anyway, we scheduled ourselves a last day in Lima to relax and have a bit of fun, but we got in so late because of the delays that it blew our last day of holiday.
Type Of TravellerCouple Leisure
Cabin FlownEconomy
RouteCusco to Lima
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

Star Peru customer review

Review by (Denmark)

An airline is best judged in critical situations. Having used StarPeru on a couple of previous occasions my group and me found ourselves trapped in Puerto Maldonado in November. Despite other airlines left on time StarPeru gave the explanation that the weather permitted the plane from departing while everyone could see technical staff trying to fix an engine. In Spanish and English it was announced that "news will appear in half an hour". The "half-an-hours" became one-and-a-half during that afternoon until the flight to Lima finally was cancelled and was planned for next morning at 6AM. Thereafter everything was chaos. No money for taxis and hotels were offered only that we could get our luggage. So we went having to pay everything ourselves - a very bad experience. The plane was airborne 6.15am next morning landed in Cusco and were delayed here caused by technical problems meaning further delay. Nothing was explained. We suspected that the plane left Puerto Maldonado with technical problems that could be fixed in Cusco. Anyway we landed safe in Lima where our ground agent got the money for accommodation and food out of the rather hesitating crew from this low-budget airline. Next time Avainaca or LAN.
Cabin FlownEconomy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Star Peru customer review

Review by (United Kingdom)

CUX-LIM on 23rd Oct. Took off a few minutes late but arrived in LIM just about on time. Snack and drink served on this short flight. Ageing BAE 146 but looked as if it had just had a fresh paint job inside. Was booked on this as part of a tour so not sure on value for money but flight was uneventful so no reason not to recommend.
Cabin FlownEconomy
Value For Money 12345
yes
8/10

Star Peru customer review

Review by (United Kingdom)

LIM-CUZ-LIM on a clean and tidy (despite being quite old) BAE 146. On time departures in both directions smiling crews inflight snacks and drinks what more could you ask for?
Cabin FlownEconomy
Value For Money 12345
yes
na

Star Peru customer review

Review by (Italy)

Last week we had the flight Cuzco-Lima at 8.30 but Star Peru' decided not to leave on time because of weather in the Lima (their security airport in Pisco was closed). The company chose to leave 2 hours later but instead taking just 1 hour 10 minutes (as announced by the hostess at the microphone) the plane arrived in Lima at 12.15 causing us loss of connection the flight Lima-Caracas (by LAN). Please don't buy tickets with them if you want to arrive on time!
Cabin FlownEconomy
Value For Money 12345
no
4/10

Star Peru customer review

Review by

Lima - Cuzco - Lima. Thought both flights were great. Both left on time and got in early. Boarding done in 5mins. The only annoying thing is you can't pay for the tickets online you have to do this at the counter in Lima and well they use their own exchange rate which is much more than the banks. So try paying in local currency. So it ended up costing more than we thought. FA lovely food was a small sandwich and biscuits.
no
1/10

Star Peru customer review

Review by

Star Peru isn't a serious airline. We were a group of 13 people 12 of us bought our tickets from Lima to Cuzco in Lan Peru (which was good) but one of us had to buy his ticket here what a mistake!! Lima to Cuzco the flight left earlier but Star Peru never informed it to our friend so we had to fight with the Star Peru people at the counter to force them to get a ticket for him in other airline. The worst was our way back they just said the flight was cancelled and that's it - "I'm sorry" they said. NO money back nothing. Additionally they were very rude.
no
3/10

Star Peru customer review

Review by

LIM-CJA-LIM economy class. Good service on time and snacks and drinks given in a short 1 hr flight. Not much legroom but for an hour it is ok.
no