SriLankan Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 655 reviews
6/10
3 star Skytrax Rating
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7/10

SriLankan Airlines customer review

(Poland)

Our flight was from Colombo to London Heathrow on 10/3/2014. Check in: terribly incompetent staff member very slow given different seats than promised. Connection flight in London was very bad over 12 hours of waiting and SriLankan Airlines didn't provide anything: no meal voucher no lounge to sit in not mentioning a hotel. However the food was good the entertainment was good they had good quality touch screens the plane was on time.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

SriLankan Airlines customer review

(United Kingdom)

Travelled UL504 23 Feb 2014. Very attentive staff from check-in to destination. Flight had the new business class seats very comfortable.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

SriLankan Airlines customer review

(United Kingdom)

Travelled the short distance from Colombo to Mattala and back. The aircraft (an A320) was clean and punctual on both occasions and the on-flight staff were friendly and attentive. However I had previously received 7 emails in the previous two weeks amending either our flight time or the flight number. Because of this check-in at Colombo was a total farce. I am not sure if it is systems training or both that are the problem but the impression given if of total incompetence.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

SriLankan Airlines customer review

(United Kingdom)

Awful flight from Colombo to London Heathrow on 23 February. Uncomfortable seats smallest leg room space I have experienced on any aircraft let alone a 11.5 hour flight. Food choices dreadful and the laziest staff I have come across. Served 2 meals but there was no offer of any additional drink or indeed any interaction with the passengers whatsoever my seat was immediately behind the crew area and the crew spent the entire flight chatting together and flicking through magazines. Needed to be told by passengers that there was no toilet paper or hand towels available We asked for a white wine with our meal were served red asked for coffee and tea was poured I had finished eating my meal before my partner even received his. All in all an appalling experience. The crew collected the headphones from the passengers 45 minutes before landing and each then spent around 15 minutes in the toilet preparing themselves for landing. Never again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

SriLankan Airlines customer review

(United Kingdom)

Travelled with family of 5 on return journey from London to Colombo during half term. Checked in seats on-line in the middle of the front section of economy to try and get some sleep on the night flight a week in advance. When we arrived at Heathrow we were given 5 seats in the back two rows of the back of economy - toilets on both sides a light on all night and constant footfall. Worst seats on the plane! When we complained at the check-in desk we were told by embarrassed staff that head office in Colombo had decided that day to give a group priority and move people who had already checked in to other seats. Outrageous! As it happens it was a newly kitted out plane with decent entertainment and the staff really looked after us as they knew we were cross so not as bad as it could have been but cannot believe that they could just decide to move you after checking into seats. The flight back was an older kitted out plane with poor entertainment and very uncomfortable seats. The sound did not work on my seat so no films for the 11 hour flight. Given to understand that loads of them don't work and they don't have the spare parts to fix them.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

SriLankan Airlines customer review

(Malaysia)

Flight UL0315 KUL-CMB 7th Jan 2014 and UL0263 CMB-DMM same date. Return flights on 28th Jan 2014 on UL 0264 and UL0314. Relatively good airline but not punctual. Horrible IFE and slightly lazy crew. Website also needs upgrading. Only redemption is the price far cheaper than other airlines which could be the reason for the popularity.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

SriLankan Airlines customer review

(United Kingdom)

Flew A330 from Bangkok to London. 2 flights same type of plane. One of the cheapest choices. First off the Pro's: The service is excellent and the staff friendly and helpful. It felt like any request could be met and I saw myself and other passengers receive such. The food was good but not as good as I hoped. Don't sit in the middle of the plane as your choice from the menu will have run out. Cons: Plane seemed clean but a little old and the seat was uncomfortable. There are boxes underneath the window seats and some inner seats so stretching your legs was impossible. The entertainment system is awful for today's age presenting around a small choice 5 Hollywood movies plus some foreign ones and TV but you cannot pause them or restart. So choose one film at the start and that's it. 2 of the screens I looked at didn't work and a 3rd had bad audio. On a whole It was not as enjoyable a flight as it should have been but there is potential. For the money I guess it was ok.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

SriLankan Airlines customer review

(United Kingdom)

Flew from Paris to Colombo and return. Plane was a bit shabby on the way out but everything worked and the seat was comfortable. Food and drink were very good and service was excellent. IFE was awful Paris to Colombo although on the return journey the list of films had changed and the programmes available were much better. The headphones provided are truly awful. No amenity packs provided on Colombo to Paris as the airline had run out of stocks. For the price paid a very good product and well worth the money.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

SriLankan Airlines customer review

(Pakistan)

Karachi to Colombo the A320 KHI-CMB was brand new. Spectacular plane great service and excellent staff. The flight from CMB-Kuala Lumpur was not very good. It was an A340 and the seats were very uncomfortable the staff were good but that's just about the only thing that was good. The food was fair. The staff did offer coffee tea and drinks throughout the flight. The Entertainment was fair.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

SriLankan Airlines customer review

(Saudi Arabia)

I have been travelling with Sri Lankan Airlines since 1987 from Dharan to Colombo. I travel twice a year and always prefer to travel with Sri Lankan Airline. Last time I travelled to Colombo from Dammam on 16th January 2014 and return to Dammam on 6th February. On 6th flight to Dammam was a new experience. Cabin crew were friendly smiling and lot of energy. Even checking counter staff were very polite and helpful. Keep up good work Sri Lankan Airlines.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes