SriLankan Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 655 reviews
6/10
3 star Skytrax Rating
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6/10

SriLankan Airlines customer review

(India)

Flew Mumbai to Colombo return on SriLankan. Check in at Mumbai was easy. Flight to Colombo was alright with very uninterested crew who we barely saw. They did little to provide any service. Check in for the return flight at Colombo was a nightmare. One queue open for what looked like many flights. We moved to the web check in queue when it opened and that was slightly better. Service on this sector was better and the staff seemed a little more responsive. Food very okay. No inflight entertainment whatsoever.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

SriLankan Airlines customer review

(Australia)

Travelled KL to Colombo on first leg to Rome on A321. A bit bumpy to be expected in the tropics at this time. Cabin staff very professional and friendly. Reclining business class seat and space fine for a shortish flight. Everything in good condition at least in Business Class. Excellent food. Devilled fish moist and fresh. Adequate choice of wines/spirits. Hand held entertainment system poor with less than satisfactory vision quality but not really an issue for the shortish flight. Cheers for Kindles. For the low price very satisfactory.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

SriLankan Airlines customer review

(United Kingdom)

Having read reviews about this airline (especially economy which we would be flying) I was concerned with absolutely no reason. The check in process was quick and easy when we got on the plane we were greeted by beautiful smiles from the cabin crew. The seats did lack leg room for such a long flight but that is my only gripe. My daughter and I had trouble with the audio which was quickly sorted once we'd pointed out the problem we were told we could change seat if they weren't able to fix it; there was a good choice of films to watch. The food was lovely on the outward trip not so good on the way back. The service was very good the cabin crew came round with water between meals and quickly brought anything else requested always with a smile.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

SriLankan Airlines customer review

(United Arab Emirates)

Dubai - Colombo - Singapore - Colombo - Abu Dhabi. All flights on time with the usual warm service. Great down to earth food and drinks. Most flights had the lie-flat beds which was very comfortable. The only downside was the poor hotel provided during my long layover on the way back to AUH.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

SriLankan Airlines customer review

(United Arab Emirates)

Flew the CMB-DXB sector and must say that it was equally good as my outbound flight. Service from Check-in to destination was very good. Food was of very high quality. Must say legroom on board UL A321's still in QR interiors were very generous.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
3/10

SriLankan Airlines customer review

(United Kingdom)

We flew business class in February 2013 to Colombo and thoroughly enjoyed the journey. On the way home the aircraft used was not refurbished - we were told by the crew it was the 23rd plane in the fleet. So for 11.5 hours - no fully reclining beds video screen disappeared once the passenger in front pulled back their seat scruffy all round and decrepit toilets. We complained on our return and were dismissed as it being just one of those operational problems. We did not use SL again on our return this year.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
8/10

SriLankan Airlines customer review

(United Kingdom)

Flew on UL504 from Heathrow to Colombo recently - after reading some of the reviews I was somewhat concerned but the flight was on time and boarding was orderly. Passengers were allowed oversize bags in the cabin which made it difficult to find room in the overhead bins. Cabin crew were attentive and brought water round between meals. Meals were tasty and the tea served was the best I have been served on a flight. The only downside was the very hard seat. Return flight was fine - different version of the A330 with more comfortable seats.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money N/A
yes
8/10

SriLankan Airlines customer review

(United Arab Emirates)

Flew Dubai to Colombo recently boarding in Dubai was quick flight on time crew very friendly and courteous food was good too. However there wasn't any personal IFE plus the family seated behind us were a nuisance this sort of dis-comforted our journey. Other than that had a very good time flying with SriLankan.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
5/10

SriLankan Airlines customer review

(United Kingdom)

We upgraded to Business for the outbound LHR-CMB the service was good and the seating good. The one issue I had was that no landing/immigration cards were handed out so when we landed we had to go off and fill one in it should have been done on board! The return CMB-LHR was economy. The difference was very marked. The food was dismal and cold even duty free was poor only had one of the things we wanted and that was broken when we checked it. Cabin crew were polite but not overly sharp. If they were giving out drinks and were distracted they often forgot to come back to those they had missed.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

SriLankan Airlines customer review

(Australia)

Flew last month on a flight From Kuala Lumpur to Colombo. The service onboard was fantastic meals were very good and inflight movie range was a big selection travelled on the A320 was well impressed with the leg room as I am 6'3.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes