SriLankan Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 463 reviews
6/10
3 star Skytrax Rating
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6/10

SriLankan Airlines customer review

(Saudi Arabia)

RUH-CMB-BKK-CMB-RUH. RUH-CMB 2 hours delay which caused concern because we only had a 1 hour connection time in CMB. The lounge at RUH is awful so we tend not to use it but even though we were first in the queue we were prevented from boarding by the Ground staff as they wanted Business Passengers to board last. This is a really good concept at CMB as you are the last to board and the Lounge staff escort you to the gate but not in RUH were you are sat in the open terminal and when we did board they had both entrances open! An old A340 with old business class seats (not lie flat). Decent choice of movies and extra choice with a library of Hi8. Cabin crew slow at the beginning but good choice of food and drink. CMB-BKK on arrival at CMB we were met by ground staff and informed we had missed our connection but were given a choice of flying CMB-SIN (economy) and SIN/BKK (business) or wait 18 hours - we chose the latter. Put up in a nice hotel in the centre of CMB and made the most of the day. The lounge in CMB is very nice with hot/cold food complimentary massage and cocktails. A330-200 with lie flat seats and a great crew. Service was excellent with little touches like espresso available. Video same as the earlier flight but with no Hi8. BKK-CMB an A330-200 but with the older Business Class seats. IFE same as first flight but crew were friendly and wanted to help. CMB-RUH again service in the lounge first class but A340 was probably the oldest version I have ever come across - levers instead of buttons to move the seat and old business class type seat. Food and service good. Three sectors on time and except for first sector crew were great and great value for money.
Cabin FlownBusiness Class
Value For Money 12345
yes
8/10

SriLankan Airlines customer review

(India)

Singapore-Colombo transit and then onto Kochi India. Business Class. It was a superb experience though I had been worried after reading other reviews. The cabin crew were of a high standard very professional and friendly. The use of the Skyview Lounge at Changi was nice and it offered a great view of the tarmac activity with all arriving flights visible. UL was delayed from KL. Only issue perhaps was the boarding sequence at Changi where it was an utter free for all. The airline should try to maintain some order or queue priorities. The Serendib Lounge at Colombo was also very nice with a great spread of food.
Cabin FlownBusiness Class
Value For Money 12345
yes
10/10

SriLankan Airlines customer review

(India)

DEL-CMB-NRT return. I chose UL because it was the cheapest. Their online booking system check-in and seat selections were very easy to navigate and use. Service was excellent from ground staff to above the air crew were responsive to attendant-call buttons. The return sectors had an over night stop in Colombo in which transit hotel + breakfast was provided nearby the airport. The last sector (CMB-DEL) was operated was brand new Airbus A320 which had an advanced AVOD system and the seat pitch was excellent. Above all despite of very competitive price it was 100% mileage applicable on their frequent flyer program which means that now I can redeem free return tickets between South India and Colombo from this trip. Overall very good value for money I'd love to fly with them again. Few complaints are: Most SriLankan aircraft are outdated - on NRT-CMB it was a leased aircraft and seat pitch was very tight. Also catering from Colombo is poor as compared to catering from Delhi or Tokyo which had a very nice presentation as well as taste. 2 hot meals on 9hr+ journey on NRT-MLE was a nice touch (with 3 choices each).
Cabin FlownEconomy Class
Value For Money 12345
yes
7/10

SriLankan Airlines customer review

(United Kingdom)

DOH-COL-DOH Business Class. A mixed bag here flights out and back both on A340 -300 so had the lie flat beds which were good and allowed for a couple of hours sleep. Outbound flight Business cabin full and you could tell with the service being slow (1 hr for first drink) and orders forgotten. Food outbound ok. Return journey a huge difference Business not as busy but the service from start to finish was excellent and attentive with a great purser. Food much better as well. Both flights on time.
Cabin FlownBusiness Class
Value For Money 12345
yes
8/10

SriLankan Airlines customer review

(United Arab Emirates)

DXB-CMB CMB-BKK in Business Class. Crew great in terms of service and attitude. Seat older style cradle but comfortable enough for flight times. Food service on the trolley and it was fine. Regular drinks service during the flight. Arrived on time at both stations.
Cabin FlownBusiness Class
Value For Money 12345
yes
3/10

SriLankan Airlines customer review

(Germany)

FRA-CMB in Business. The flight time was changed a few days before departure and arrival in Colombo was almost 2 hours later than previously scheduled. The airline scheduled for a stopover in Dubai to pick up other passengers. Why - because the flight from Frankfurt was almost empty and it probably was loss-making. Nevertheless the airline marketed the flight as a "nonstop". Its station-manager refused any compensation. Airbus 340 was very worn out and the business class as old as it can get. Not to be recommended.
Cabin FlownBusiness Class
Value For Money 12345
no
8/10

SriLankan Airlines customer review

(United Kingdom)

CMB-LHR prompt departure (having had a 5 hour delay in the earlier flight out of LHR). Check in line very slow and tedious online check in empty! A340 (new A330 stated on booking) with usual out of date IFE. Smiling crew onboard good meal. Prompt answering of call bells and frequent juice/water offered. Good breakfast.
Cabin FlownEconomy Class
Value For Money 12345
yes
8/10

SriLankan Airlines customer review

(United Kingdom)

LHR to MLE Economy. Check-in at Heathrow open four hours departure and for web check-in there were no queues for baggage drop. Internet check-in is supposed to open 48 hours before the flight and when I flew was still not open 12 hours after this time (ie. 36 hours before the flight) – a phone call to their reservations centre produced the information that check-in was not working (IT problem) but they were willing to reserve my preferred seat for the way out and way back in one weeks time. Drinks served after take-off followed by a reasonable meal and then lights out. Because the flight was only one quarter full we could spread out. Unfortunately not all the armrests could be lifted so I had to wriggle a bit to get comfortable but it was far better than sleeping upright. Inflight entertainment old seat back non AVOD and the choice of films was poor. Breakfast edible if you were hungry. They came round with the duty free trolley before we landed at Male selling all sorts of alcohol but they did not mention that you are not allowed to import alcohol into the Maldives – if you bought any on the plane (which I did not) it would have been confiscated on arrival. They also gave out landing cards for Sri Lanka (final stop) but not the Maldives where most passengers got off and then had to fill landing cards in at passport control. On the way back the flight was only 1/3rd full and once doors were closed we could again spread out. Service relaxed and attentive as the way out meal and film choice almost exactly the same. Although planes were a little old and showing internal wear I enjoyed both flights.
Cabin FlownEconomy Class
Value For Money 12345
yes
8/10

SriLankan Airlines customer review

(United Kingdom)

LHR-CMB A340. Delayed out but meal vouchers and written apology given. Chaotic boarding procedure but smiling welcome onboard by crew. Clean but outdated aircraft and IFE. Comfortable seat good bar service with nibbles 2 full meal services. Food range good but too spicy. Friendly efficient crew . Prompt baggage arrival in CMB.
Cabin FlownEconomy Class
Value For Money 12345
yes
na

SriLankan Airlines customer review

(United Kingdom)

We had an appalling experience flying with Sri Lankan and would advise families flying with infants to not fly this airline. We bought premium economy seats and reserved a bassinet seat. When we came to check in we had been bumped down to economy. We were offered no refund and were told there were no bassinet seats in premium economy. When we boarded the plane we found that there were bassinet seats and asked to be moved to them. We were told no because they didn't want an infant in premium economy disturbing the other passengers. We were forced to move to economy seats and to this day (we flew in February) we still have not received a refund. They also managed to loose our pram despite the fact that it was taken to the airplane door. As a result we missed our internal connecting flight and had to wait for 4 hours at Male airport with an extremely tired baby and no pram. When we eventually got our pram back (5 days into our holiday) it was badly damaged. We have written to Sri Lankan airlines and not had a reply and we sent the complaint eight weeks ago.
Cabin FlownEconomy Class
Value For Money 12345
no