Male-Colombo-LHR We were on the awful flight on 29 Nov. We were only told the night before our direct flight to LHR that we were to be diverted via Colombo and we had to do our own phone calls to arrange our return flight. What made the journey more tedious was that at the Colombo boarding gate we were all searched even ladies rubber flip flops were checked. The passengers were getting very angry with the lack of information being given and were told time after time the delay was due to operational reasons. Not the truth that the Sri Lankan President was too rude to get to the plane on time and that we could all wait for him!! Never travel with this grotty airline as they have no customer service at all.