SriLankan Airlines

Our flight was UL 822 August 6th 2014 at 7.05am to Bangkok from Colombo. We had this booked from February 2014. Arrived at Colombo airport two hours before departure as is expected. Extremely long waiting time for check in only to be told that the flight was over booked and we would have to delay our flight. We had already spent four weeks in Sri Lanka and was looking forward to three nights in Bangkok before flying home to Australia. We had to forgo one paid night in Bangkok because of their incompetent booking system! In July 2014 we flew from Bangkok to Colombo to begin our journey and remember the cabin being quite shabby with very poor leg room. Will avoid future journeys with this carrier. To their credit they did give us a paid hotel booking between trips but that is another story regarding the hotel provided. I would have rather have had the flight that was booked. Oh by the way the staff at Sri Lankan airlines said that this happens every day!

Colombo-Delhi. I was expecting a pretty bad flight based on some of the comments below. Was completely surprised. Seats were comfortable with ample legroom. Staff were polite and courteous. Good selection of beverages. Food was excellent- one of the best I've ever had on a flight. The only problem was the lack of inflight entertainment. I understand that this flight is considered regional but it did last more than 4 hours. If you are traveling with SriLankan on its regional flights bring a book. Overall great flight.

On July 22 we flew from Rome to Singapore via Colombo. Business class check-in was quick and easy. Note that the economy queue snaked for a long way. My partner uses a walking stick. Actually this was an advantage in Rome airport as the queues at immigration are long and slow. With the walking stick and me as carer we could cut those queues. The Business class lounge at the airport is ok. It is a quiet place to sit. Drinks are served but make sure you don't need food! Onboard everything was bliss! Memories of that airport dissolved. The cabin crew were kind. Drinks and snacks were always available. The meals were full and copious. The seat reclines to a flat bed. This means I can't remember much of the flight except for eating a lot. So that's good. The transfer in Colombo airport is problem free. There is the Serendib lounge. Here you can have a shower grab a snack and get another rest in the recliners. The transfer time is 2-3 hours. we had to wait for an incoming flight to arrive for more passengers so it was more like 3 hours. The flight to Singapore takes about 3 hours. The meal was again copious! On arrival our bags were there waiting at the conveyer belt before we got there! We were on the MRT within half hour of arrival.

UL 554 FRA to CMB on June 25th and return UL 553 CMB to FRA on June 29th. A very friendly and welcoming crew. The in-flight Serendib magazine provided a great read as always. Comfortable seating although lack of AVOD was rather frustrating for a 10 hour flight. Food was decent and the constant beverage service was comforting and appropriately necessary.

On Saturday 5 July 2014 we flew UL582 from Rome to Colombo in Business class. On Sunday 6 July we flew UL882 from Colombo to Bangkok. Both flights departed and arrived on schedule. Cabin crew were excellent. We look forward to having our OneWorld Air miles credited to our designated frequent flyer programme.

My son and I flew Sri Lanka Airlines a few weeks ago from Rome to Colombo and then on to Bangkok with a 2 hour connection in CMB. The flight went well. The aircraft appeared to be fairly new and clean with a great crew. On approach to CMB a go around was necessary due to an aircraft's failure to clear the runway prior to our landing. The captain was quick to let the passengers know all was routine and we would be on the ground in a few minutes. The second leg into BKK was also good. All was on time and uneventful. The crews were courteous and professional. We would fly Sri Lanka Airlines again in a heartbeat.

May 2014 we two middle aged Australian couples travelled Singapore to Paris and return five weeks later in June 2014 Rome to Singapore. Both flights business class and via Colombo as a transit. SriLankan airlines would equal other business class airlines especially Australian business class operatives. The staff were happy to attend to anything and actually looked happy to be doing their job. Aircraft clean and check-in staff that don't consider you an inconvenience. My phone call to Singapore reservations were promptly returned. As a well travelled semi retired couple we would recommend and travel again with SriLankan Airlines if they coincide with our destinations.

I travelled from Bangalore to Paris via Colombo on 27th May 2014 and travelled back on 18th June 2014 with a short transit stay in Colombo on 19th June. The air travel was excellent though long and the staff were very friendly and courteous. The short transit stay arrangement at the beach hotel provided by you was also very good. Keep it up.

We travelled business class from Singapore to Rome via Colombo on May 28th. The prices charged in business are a fraction of the competition airlines. The airport lounge used by Sri Lankan in Changi airport is the DNATA lounge. It is quite good. Showers and plenty of food and drinks. The flight left on time. The seats were comfortable and plenty of food and drink was offered for the afternoon flight. We arrived in Sri Lanka late in the afternoon and had booked the transit hotel service. That worked easily. You go to the transfer desk and they issue you with a form. Then through immigration and to stopover desk. You are issued with another form and taken to a bus with the other transfer customers. The Kuala Lumpur flight arrives at the same time and Europe flights don't depart till after midnight so there was a bus load of us. We were taken to the Airport Garden hotel. Immigration was quick and then we went into the Serendib Lounge to wait for the Rome flight. That is the newly remodelled airport lounge. It has good bathrooms and also a snoozer lounge area where you can recline. Plenty of food and drink if you want it. The flight left on time and we got the fully flat bed seats! Wonderful. That meant we could sleep all the way when we weren't eating. I have to mention you are offered huge amounts of food and drink in Sri Lankan business. The staff are really kind and attentive. Next morning we were in Rome! Fresh and relaxed.

As a frequent flyer I would expect the entertainment system to be good but SriLankan Airlines entertainment system is very lousy. All other airlines let you choose your movies and play it but SriLankan Airlines don't let you do that and all movies start at the same time. The cabin crew were rude and unhelpful. I was traveling from Colombo to Doha which is 4 hours and they only showed around 2 movies on all channels. I would not recommend.