SriLankan Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 410 reviews
6/10
3 star Skytrax Rating
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SriLankan Airlines customer review

(United Kingdom)

We flew SriLankan Airlines to Male from London on and were due to fly back on 31st Oct from Male. Our experience with them was a disaster from start to finish. We checked in 3 hours before the outward flight to find our online booked seats were not available the flight was overbooked and they were trying to bump people off we had to sit far apart on the plane - row 50 and 24 - not a great way to start a romantic week away. The flight entertainment did not work on many of the seats flight was delayed service and the food were both awful. We complained at Heathrow and got the Service manager from Sri Lanka that night to at least make sure we had seats together for the return journey. We tried to check in for the return flight on the 31st to find we had been bumped off the flight - apparently due to overbooking. We were told there was nothing they could do. To cut a long story short we got them to pay to re route us via Qatar but despite promises of many things ended up being stranded in Doha airport for 8 hours without accommodation before being able to get a return flight to London. It took us 37 hours to get home on a journey that should have taken no more than 14 hours door to door and caused us great distress and inconvenience. SriLankan Airlines are a dreadful
Cabin FlownEconomy Class
Value For Money 12345
no
na

SriLankan Airlines customer review

(Spain)

Kuala Lumpur to London Heathrow with a stopover in Colombo. Colombo to London was delayed for 4 hours for reasons unclear and unexplained by the airline. We had to be seated in the plane for approx 15 min. without aircon which caused feelings of sickness. After asking one of the crew members to switch on the air con we were told that it would be working after the plane reached a certain height. Flight security demonstrations on the TV screens stopped due to a "power loss" which was the explanation given by one of the crew members over the speakers. We were scared to fly after this announcement! Due to the 4 hours delay of the flight we lost our connection flight. We went to the counter of Sri Lankan Airlines at Heathrow Airport to ask them for refund or an alternative flight but for one hour no one came. After all that waiting at the counter the man who finally showed up just informed us that he could not do anything for us. He did not even offer us a meal or a refreshment after all this time waiting. We had to book a complete new flight to reach Barcelona and spent a night at the airport in London.
Cabin FlownEconomy Class
Value For Money 12345
no
8/10

SriLankan Airlines customer review

(United Kingdom)

London Heathrow to Male via Colombo on an A340. Business class full so went for Premium Economy at £50 a head - remarkable value for money. Food tasty and no complaints. IFE is a bit basic but expecting that. Legroom perfectly adequate. Colombo to Male economy class only a short flight on A340 so cannot really comment on the food. I am glad I upgraded to Premium economy on the flight out as normal economy was a bit cramped. Male to London got an upgrade to business class and well worth the £600 it cost. Food superb and lots of it angled flat seats. On all flights the crew were very good bordering on excellent. Flights all on time and no complaints about baggage. All in all a very pleasant experience.
Cabin FlownBusiness Class
Value For Money 12345
yes
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SriLankan Airlines customer review

(United Kingdom)

LHR-CMB-LHR. Our honeymoon started with a 4hr delay during the time the crew did not update us and we were left at LHR whilst everything closed without being able to buy drinks or even knowing if the flight would still leave. When we finally boarded at 2am crew did not even apologise! Staff unfriendly food was below average and the entertainment system was bad too. On the way back we again had 2 hr delay and crew did not feel that this was worth an apology! The same movies were played on the way back as on the way there and food was poor again.
Cabin FlownEconomy Class
Value For Money 12345
no
7/10

SriLankan Airlines customer review

(United States)

HKG-BKK A330 with lie flat seats. Use of CNAC lounge in HKG was fine but very far from the gate. Cabin Crew friendly but one flight attendant seemed quite new and unable to handle basic questions/ request. The seat was good for the short flight. The food was served seat side from a trolley and well presented. The salad starter was good but the main course and dessert tasted pretty bad. They also incorrectly identified the food on two occasions. I am not picky with food but if I had strict food preferences or allergies. I would have probably been quite upset. PVT lacked choices but managed for find something to watch.
Cabin FlownBusiness Class
Value For Money 12345
yes
4/10

SriLankan Airlines customer review

(United Kingdom)

AUH-CMB on A320. The service by the cabin crew has improved over the months nevertheless the facilities were dreadful. I am 5'10 and the seats very extremely cramped and there was no IFE on this 4 plus hours flight. The food was inedible.
Cabin FlownEconomy Class
Value For Money 12345
no
2/10

SriLankan Airlines customer review

(United Kingdom)

LHR-CMB-LHR. I was shocked by the state of the A340. Food was poor and onboard entertainment also poor. No effort what so ever to make the passengers trip memorable.
Cabin FlownEconomy Class
Value For Money 12345
no
2/10

SriLankan Airlines customer review

(India)

BOM-CMB-MAA. Outgoing flight 0325 departure too sleepy to care. Hard seats on A320. Return long check in queue - 1 hour to get to the desk. Onboard hard thin seats on the A340. Possibly the worst breakfast onboard - 2 spoons of watery lentils 2 small stale loaves of bread and a tetrapak of mango juice. Enjoyed the tea - can't go wrong with that Otherwise unremarkable.
Cabin FlownEconomy Class
Value For Money 12345
no
2/10

SriLankan Airlines customer review

(United Kingdom)

LHR-CMB-LHR economy class. Honeymoon holiday wanted to fly direct and Sri Lankan Airlines is the only carrier to fly direct from the UK. Customer service terrible no way of communicating with UK SriLankan Airlines by email. Outward a rugby scrum at the gate food ok entertainment system rubbish - kept freezing seats uncomfortable. Plane on time. Return flight ground staff better food below average seat broken and wouldn't stay upright - staff didn't seem interested when I reported it entertainment system didn't work at all this time. Have complained to the airline but yet to get a response 2 weeks on! Not a good start or end to our honeymoon.
Cabin FlownEconomy Class
Value For Money 12345
no
1/10

SriLankan Airlines customer review

(United Kingdom)

My wife bought a ticket from Goa to London via Coloumbo. The outward bound was fine. When she tried to change the return trip she was informed that the Goa leg was no longer being run and she could change it to Chennai and they would arrange an internal flight for her to Goa. This was very good service. However due to luggage etc she decided to cancel the return leg and book another airline. SriLankan Airlines agreed that she would get a full refund. 9 months later and many many emails between her the issuing agent and Sri Lankan Airlines including a visit to Sri Lankan head office and there has been no refund. I can only assume that SriLankan Airlines do not honour there promises and refunds are not issued!
Cabin FlownEconomy Class
Value For Money 12345
no