SriLankan Airlines

Flew Singapore-Colombo-Paris return in September 2014. My first experience with this Airline having travelled First or Business Class with most other Airlines over past 30 years. Check in Staff on all legs were very helpful. Lounges in Singapore and Paris shared with other Airlines very clean and well serviced. Business Class Lounge in Colombo is well laid out well serviced clean great range of Eastern and Western foods and Wines from all major Regions. Flight crews on all legs could not have been more helpful the planes were clean and fresh and well maintained. Extensive Eastern and Western Food Menu International Wines as well. On the long haul legs - Colombo - Paris just a 10 hour night flight the seats recline to flat beds and I slept very well both times. The Singapore-Colombo legs are just 3.5 hours hence the seats are the normal Day Business Class seats. This airlines does not fly to Australia so I used some frequent flyer points to get to Singapore and return. I joined the Airline's Fly Smiles program as I will definitely be looking forward to flying to Europe (Rome London Frankfurt or Paris) with them again. They fly into and out of Paris 3 times each week and have more new Airbuses coming on stream from October to increase their capacity etc. They don't offer a First Class option - they don't need it! Their Business Class performance is better than some First Class airlines I've flown with. They represent excellent value for money and looking forward to flying with SriLankan Airlines again.

Great deal in business class! Flew from Bangkok to Colombo return in business class. Aircraft was an A330-200 which provided us with a nice smooth flight. Business class cabin was clean and inviting however some of the seat furnishing could do with some TLC. Full lie flat bed was comfortable and comparable with most Middle Eastern carriers. Cannot be complimentary enough about the cabin crew nothing was too much to ask. We travelled with our 20 month old daughter and the crew spoiled her rotten. Food and beverage selection is what you would expect from a business class ticket. Inflight entertainment was old with all TV selections coming from prerecorded tapes. Priority pass boarding and immigration was provided which helped a lot as immigration in Colombo looked long and chaotic. Was my first time flying with Sri Lankan airlines and I would very much recommend their business class product.

Flew Colombo to Dubai on board SriLankan Airlines Airbus A321 and the service was excellent from check-in to destination. Food was lovely. Must say AVOD was just the right amount to keep one busy and the legroom was highly generous for economy class.

Flew UL 852 from Rome to Colombo. I must say for a 3 star rated airline they were pretty good much better then some 4 star airlines I've flown. Given 2 hot dinners with a full drink service. Aircraft in good condition and despite leaving Rome late we arrived in Colombo on time. Entertainment was pretty good and touch screen on the A330-200. Captain kept us informed about the flight and cabin crew were lovely. Had heard stories of FA's disappearing during the flight but it was not the case rounds of drinks offered throughout the 9 hour 20 minute flight. Very good experience.

Travelled from Colombo to Bangkok. Everything was better than expected except the flight was delayed by about 20 minutes which isn't too bad. Seat was comfortable and I managed to sleep the entire flight. The food was great too. I briefly used the inflight entertainment service and that was good from what I could tell.

Flew Dubai to Colombo on board one of the brand new A320's (4R-ABM) and I must say I was pleasantly surprised to receive a free upgrade to J cabin at the gate. Service on board Sri Lankan J class is superb with plenty of food and drinks. IFE (AVOD) was more than adequate for a 4.5 hours journey. Very impressive and highly quality Crabtree and Evelyn Amenity Kit was also provided. However I must say that the seat comfort on board UL's new A320's was absolute tranquil.

Returning from what had been a fabulous holiday I was brought down to earth with a bang with a sad old aeroplane particularly poor cabin service and morose staff. Food was of a fair standard however having suffered with a stomach upset I choose two bread rolls - fair. On exit from the aircraft the staff all stood with fixed smiles wishing us a good onward journey I spoke to a member of staff who I assumed to be the Cabin Manager who was somewhat nonplussed that I had the temerity to criticise his crew. Would I fly again with this airline again - not on your life! Flight from Colombo to Heathrow Monday 24 Sep 2014.

Flew UL503 from CMB to LHR in economy on 24/08/14. Tired old Airbus really showing its age. I can't fault the attentive and polite staff and the food and drink were really nice. However ancient seat-back video (on pre-set tapes in 2014 really?) and a really dated cabin made this a really tedious flight considering this is one of their flagship routes.

We a family of four flew to Sri Lanka last Easter from Geneva via London on the way there and Frankfurt on the way back. Sri Lankan has extremely good deals on business class and I have to say the service both off and on board is exceptional specially for the price one pays. The cabin crew were one of the nicest and politest we have had the pleasure to be with and there was nothing they wouldn't do to make the flight as pleasant as possible. The seats were lie flat and very comfortable and we had the best and most copious airline food we have ever had. The curries were tops. The inflight entertainment could be better but when one has such large and flat seats conducive to sleep the entertainment becomes marginal. Would fly them again.

We travelled from Dubai to Kuala Lumpur last week on UL226 from Dubai - Colombo then UL314 from Colombo to KL. Both sectors were in Business class. Calling this Business class is simply misleading the seats barely reclined and there were no leg rests at all. A more accurate description really should be "premium economy". These are not business class seats. The food was fine certainly not spectacular however the amenities kit was quite impressive. Crew were polite and friendly but lacked the personal touch such as using your name as the higher rated airlines do.