SriLankan Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 451 reviews
6/10
3 star Skytrax Rating
Filter Reviews by :
Show
7/10

SriLankan Airlines customer review

(Poland)

Milan-via Colombo-Bangkok both ways in economy class. Online booking and boarding without any problems all flights on time luggage not lost food ok staff friendly and films enjoyable. Old aircraft however no reason to complain after choosing the cheapest offer on the market!
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

SriLankan Airlines customer review

(United Kingdom)

LHR-Colombo-Male return for honeymoon. When we booked as a honeymoon couple we had hoped we would be sat together this was not the case but was managed by check in staff at heathrow. The plane was old and very tiredd looking seats were very uncomfortable and cramped. Inflight entertainment was either not working (games TV Movies etc) or working poorly. Cabin crew did the minimum to make the long journey feel comfortable and were unapproachable. Food okay OK on the journey out on the return was poor. No beverages were offered to passengers other than with meals. Would not recommend to anyone!
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

SriLankan Airlines customer review

(Portugal)

PEK-BKK. A330 with good seats. Buffet meal you can see the food before you choose and try.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

SriLankan Airlines customer review

(Canada)

LHR-CMB A340. Delayed about 3 hours. The cabin crew were helpful. The meal service was quick and delicious. Seats were comfortable with a variety of movies and TV shows to chose from. A smooth journey.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

SriLankan Airlines customer review

(Australia)

SIN-CMB-BOM return. UL was the most economical option between Singapore and Mumbai and the most pleasant I have had on this route. With the exception of check-in staff who were outsourced all other UL staff were pleasant and friendly both in the air and in Colombo. The food was delicious and drinks were proactively offered. IFE on SIN-CMB was basic but did the job. The SIN-CMB sector makes a 1 hour stop in CMB which is difficult to discern from the booking process.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

SriLankan Airlines customer review

(United Kingdom)

LHR-CMB-MLE-LHR. Very enjoyable flights both ways. Clean A340 a/c with acceptable comfort. Very attentive and agreeable service from friendly cabin attendants. The meals - two on each main leg plus a snack CMB-MLE - were substantial with a choice of three main courses. Overall exceeded our expectations and we will certainly use again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

SriLankan Airlines customer review

(Hong Kong)

HKG-BKK return. The product is fine good service and excellent food. Although plane is a little old with cradle type seat not fully flat bed for this route I still got better than what I paid. IFE was not AVOD but offered enough choice for movies and games. Very impressed with the courteous service of the crew a pleasant experience indeed!
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

SriLankan Airlines customer review

(India)

My wife and I flew Cochin-Colombo-London return. The experience was overall very good. The ground handling was good and competent the staff friendly. The cabin service was efficient and pleasant. The crew were helpful. Online seat reservations turned out to be tricky. In the A320 aircraft seats 17B and 17C are shown on the web diagram as bulkhead seats. They were not. In the A340-300 aircraft seats 51 H and 51K are shown as bulkhead seats. They are not! The airline should be more straightforward and forthcoming in these two areas. If they do and maintain the same standard in the other areas they will be a great airline. I would recommend with some reservations.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

SriLankan Airlines customer review

(United Arab Emirates)

AUH-CMB-KUL return in C class. Sri Lankan has improved tremendously since my last C class flight 3 years ago. Service was excellent with a good choice of food and drinks. Flights on time and lounge at Colombo airport with a good spread of food and drinks and a free 30 minutes spa treatment. Only the conditions of seats/IFE a concern. Seats are very worn and in dire need of upgrade/refurbishment.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

SriLankan Airlines customer review

(United Kingdom)

LHR-COL COL-DEL return. We flew 4 times in 10 days and each journey has been unpleasant. Inflight entertainment has never worked properly and sometimes never worked at all. The meal and the food quality was poor. The service onboard wasn't anything special and crew allowed passengers to get drunk and make noise without any problem.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no