SriLankan Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 652 reviews
6/10
3 star Skytrax Rating
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1/10

SriLankan Airlines customer review

(India)

CMB-HKG. This looked like the oldest plane I ever travelled on. An A340 which was in a shabby condition. To my surprise all seats had entertainment screens but that 5 inch screen looked like the old television sets of seventies and only 4 or 5 video channels and 5-6 audio channels. The seats were old but spacious as its configuration was 2-4-2 which is rare in newer widebody planes. It had plenty of leg room. The food was average to poor. On first leg CMB-BKK they served breakfast with juices. On second leg BKK-HKG they served lunch but no drinks. The lunch was as bad as the breakfast. No special meal request taken care of. Hope they improve the food services although I find the onboard staff courteous and helpful.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

SriLankan Airlines customer review

(United Kingdom)

Flew from LHR to CMB and onwards to MLE on 7/11/14 and back 14/11/14 all in Economy. Outgoing flight A332 seat was uncomfortable - had to sit on the blanket to smooth out the lumps and the in flight entertainment screen was poor. The cabin staff were hard working and attentive. Flight probably 80% full. The A320 for the onward flight to MLE was more spacious and comfortable. Both legs of the return flight were much better. MLE to CMB A343 flight was full but still OK with full inflight entertainment. CMB to LHR in a recently re-furbished A332 which was much better than the outward flight. Lucky to move a front/bulkhead seat with plenty of leg room. Excellent choice of inflight entertainment and hard working and attentive cabin staff. Each flight departed and arrived in good time. Overall would use SriLankan Airlines again but would hope to avoid the remaining old tired rolling stock.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

SriLankan Airlines customer review

(India)

AUH-CMB - A320 Airbus. Travelled on a Red-Eye flight. Only 2 check-in counters open for both Business as well as Economy Class Passengers. Staff had little knowledge of the check-in system - for a group of 4 passengers on one ticket the service took more than 25 minutes. The plane was old with a shabby interior. Flight was delayed by almost an hour - due to the late check-in of passengers. The food was not up to standard and gave a low cost impression. They did serve wine with sufficient choices. The seats were not that comfortable. Very limited choices for the entertainment system.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

SriLankan Airlines customer review

(Singapore)

Singapore-Colombo-Trichy return on business class last month with my wife and my 5 months old daughter. Both sectors were A320-200 aircrafts with two different configurations. The seats were pretty comfortable but not electronically controlled. Crew were very friendly and professional. The infant-Care trained stewardess introduced herself once we settled down in our seats and promptly reminded my wife to latch my kid before the take off to nullify the pressure effects on the toddlers. Great professionalism. Good variety of food and drinks even though it was a short haul flight. What's impressive is the meal service with in the 45 minutes trip to Trichy from Colombo. The crew were really swift and efficient. Both lounges at Colombo airport was impressive and really appreciate their service. There was a mixologist to shake up your drinks at the lounge.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

SriLankan Airlines customer review

(United Kingdom)

Flight LHR to Colombo business class October 29th 2014 UK 504. We have just arrived at Colombo Airport and have experienced the worst service ever due to no one taking responsibility for the delay which has had a knock-on effect causing us to miss our connection to Male and our sea plane connection. In London we were already told there would be a 1 hour delay and that the Cabin Crew would advise on the connection. Just before landing we enquired again and were told to seek ground crew in the airport for advice at the transfer desk. The transfer desk issued us with a voucher to make calls to sort out our problems ourselves. The voucher was insufficient and the desk operator kept cutting us off. There were no announcements for passengers about connecting flights there was no explanation for the delay nor an apology. Basically no one cares. The flight itself was fine although the cabin was very dated and looked dirty especially the floor in the toilets. I found the staff very passive and slow to respond equal to indifference. If you can find another provider then don't hesitate.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

SriLankan Airlines customer review

(United Arab Emirates)

Recently completed my return leg from Dubai to Colombo on Sri Lankan onboard their A321. Service by their cabin crew was very polite courteous efficient and friendly. They even took the effort to assist with a young traveller seated in front of me and immediately put them to sleep. Highly trained to take care of little travellers is one of greatest attributes of Sri Lankan crew I feel which in fact ads a touch of class to their service delivery. Onboard cuisine was good and IFE was lovely. Flight departed and arrived bang on time.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

SriLankan Airlines customer review

(Australia)

Flew Singapore-Colombo-Paris return in September 2014. My first experience with this Airline having travelled First or Business Class with most other Airlines over past 30 years. Check in Staff on all legs were very helpful. Lounges in Singapore and Paris shared with other Airlines very clean and well serviced. Business Class Lounge in Colombo is well laid out well serviced clean great range of Eastern and Western foods and Wines from all major Regions. Flight crews on all legs could not have been more helpful the planes were clean and fresh and well maintained. Extensive Eastern and Western Food Menu International Wines as well. On the long haul legs - Colombo - Paris just a 10 hour night flight the seats recline to flat beds and I slept very well both times. The Singapore-Colombo legs are just 3.5 hours hence the seats are the normal Day Business Class seats. This airlines does not fly to Australia so I used some frequent flyer points to get to Singapore and return. I joined the Airline's Fly Smiles program as I will definitely be looking forward to flying to Europe (Rome London Frankfurt or Paris) with them again. They fly into and out of Paris 3 times each week and have more new Airbuses coming on stream from October to increase their capacity etc. They don't offer a First Class option - they don't need it! Their Business Class performance is better than some First Class airlines I've flown with. They represent excellent value for money and looking forward to flying with SriLankan Airlines again.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

SriLankan Airlines customer review

(United Kingdom)

Flew FCO-CMB-NRT-CMB-LHR at the start of October. Outbound flights were on A340s and needed some refreshing with poor entertainment systems but the cabin crew were above excellent and provided a full bar service throughout the flight. On the NRT-CMB-LHR leg we had refreshed cabins with AVOD system with a good selection of films to entertain us. Cabin crew were excellent with the numerous children on board and also seemingly provided congratulations cakes to couples heading to Sri Lanka on their honeymoon - lovely touch. Would fly again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

SriLankan Airlines customer review

(Macau)

Great deal in business class! Flew from Bangkok to Colombo return in business class. Aircraft was an A330-200 which provided us with a nice smooth flight. Business class cabin was clean and inviting however some of the seat furnishing could do with some TLC. Full lie flat bed was comfortable and comparable with most Middle Eastern carriers. Cannot be complimentary enough about the cabin crew nothing was too much to ask. We travelled with our 20 month old daughter and the crew spoiled her rotten. Food and beverage selection is what you would expect from a business class ticket. Inflight entertainment was old with all TV selections coming from prerecorded tapes. Priority pass boarding and immigration was provided which helped a lot as immigration in Colombo looked long and chaotic. Was my first time flying with Sri Lankan airlines and I would very much recommend their business class product.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

SriLankan Airlines customer review

(United Arab Emirates)

Flew Colombo to Dubai on board SriLankan Airlines Airbus A321 and the service was excellent from check-in to destination. Food was lovely. Must say AVOD was just the right amount to keep one busy and the legroom was highly generous for economy class.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes