SriLankan Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 463 reviews
6/10
3 star Skytrax Rating
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9/10

SriLankan Airlines customer review

(United Kingdom)

LHR-CMB economy. Fast check-in and friendly ground staff. Flight left on time and arrived early into Colombo. Warm and friendly welcome onboard by Cabin Crew who smiled and were proactive. Drinks/nibbles menu card with 3 meal options and cognac/brandy. Mid-flight drinks/snack runs with genuine service. Good breakfast with fruit yoghurt breads and hot meal. Only down side on A330-200 is the IFE which remains out of date with no AVOD. Attentive service makes up for what they lack in up to date aircraft. Look forward to return flight.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

SriLankan Airlines customer review

(United Kingdom)

LHR-CMB. Planes slightly dated and worn and seats could be more comfortable. Good selection of films on the inflight entertainment screens were viewable but the image quality not great (in my seat anyway). On the plus side food was really good and drinks were offered frequently.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

SriLankan Airlines customer review

(United Kingdom)

LHR to Colombo. Greeted at check in desk 4 hours before departure with request to fly following day as flight overbooked - there were 10 of us on the ticket including 4 young children! Pre-booked seats were in middle of plane. By the time meal service met in the middle there was no food choice. Colombo to Male ok. On return at Male airport we waited 2.5 hrs to get checked in. Took off 1 hour late. Colombo to LHR had to rush between planes. Same problem with no food choice (difficult with children). Drink service - they had run out of Tonic water before serving half the plane and everybody complained how dry the air was.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

SriLankan Airlines customer review

(Japan)

My wife and I boarded a plane from Colombo to Tokyo and the service provided by the ticket counter and crew was to say the least very unprofessional. We were made to wait outside the check-in area for an hour. The ticket counter outside the airport gates were unprepared and kept bouncing us from one office to the next. After being told to go inside and check-in; the guard told us we could not go inside until our flight was posted on the monitor. Furthermore once we arrived at the ticket counter to check our bags and receive our seat numbers the gentleman behind the counter seemed to have little knowledge of his duties. Again we inquired about lounges for Platinum American Express members and I was met by a very rude staff member who was loud and belligerent. To add insult to injury one of our bags did not arrive in Tokyo along with the other bags.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

SriLankan Airlines customer review

(Thailand)

BKK-CMB-CDG FCO-CMB-BKK. We paid 2400 EUR for two business class tickets. Surprised by quality of the service. BKK check-in was quick and easy fast track offered. Skyteam lounge in BKK is basic felt cheap and run down. Flight to CMB was ok old cradle seat for 3 hours welcome Champagne cocktail before meal and wine during the meal meal was ok but very friendly staff and attentive service. CMB lounge was better. Flight to CDG was good lie flat seat for 11 hours IFE did not work at all and they did not bother to apologise. Check-in at FCO was quick and easy fast track offered but lounge at FCO was another sad one very limited food. Seat was old cradle seats hoping to have lie flat but no luck. We were the only passengers in biz class there were 4 flight attendants and 2 passengers. Good service but was a bit too much they brought out full tray of cheese and fruits it was very nice. IFE did not work but they offered media player which worked well. Flight to BKK from CMB was ok we got off the plane in BKK they gave us fast track pass so we could avoid BKK immigration mess. They don't have lie flat on all their business class but the friendly staff and attentive service makes up for it.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
9/10

SriLankan Airlines customer review

(United Arab Emirates)

AUH-CMB-BKK-CMB-AUH. All flights on time. Food was good and service professional and friendly. New A320 to/from AUH with AVOD and a good seat for a 4 hour flight. CMB-BKK-CMB on an older Emirates A340 which was excellent AVOD again. Connection on return was 22 hours so picked up from aircraft door and transferred to a 5* city centre hotel. Breakfast and Lunch provided. Very impressed all round especially for the price paid.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

SriLankan Airlines customer review

(United Kingdom)

Colombo to Heathrow Business Class. Old cradle style seat disappointing for a 11hr flight with an 0200hrs departure time and thus difficult to sleep. Flight left and arrived on time and service was fine although food rather basic. Price paid was very good and thus cant quibble too much.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

SriLankan Airlines customer review

(Thailand)

BKK-CMB-FRA. First flight was ok about 1.5 hrs late arrival. The second was 7.5 hrs delayed with no arrangement of rooms some of us slept on the floor! The food coupon was not accepted at the airports only restaurant and neither they nor the airline could take responsibility! No management or service. Ticket was cheap but it made me missed my next connection and it cost me a lot to buy a new one.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

SriLankan Airlines customer review

(United Kingdom)

On a recent UL flight the pre-booked meal I ordered online did not materialise. Subsequently I have complained to the airline but all they do is offer an apology. Upon pushing them further they then responded that they had no records to show that the requested meal was not provided. As a frequent traveller on the airline over the years I am disappointed the customer service level has deteriorated. There is usually also too much waiting about for the hotel transfer at CMB airport.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
2/10

SriLankan Airlines customer review

(United Kingdom)

Roundtrip from London to Bangkok via Colombo. Outbound my entertainment system did not work. The cabin crew offered to move me but before doing so they tried the entertainment systems on 3 vacant seats and none had working entertainment. They gave up and apologised offering me a sandwich! On the return flight I was transferring at Colombo expecting a 15hr stopover and to be given a complimentary hotel by the airline. Staff told me I was not "eligible" for a hotel eventually I was put on an earlier flight to London. The return flight was acceptable but seats are extremely small and with little leg room. I requested a glass of water this was acknowledged by staff but it never arrived.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no