SriLankan Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 447 reviews
6/10
3 star Skytrax Rating
Filter Reviews by :
Show
4/10

SriLankan Airlines customer review

(United Arab Emirates)

DXB-CMB A330. Decent welcome on board and comfort. Only negative aspects were no personal TV screens lights left on at full brightness for the entire night flight making the passengers restless and noisy. I was also woken up several times by the cabin crew at midnight assuming I automatically wanted to have dinner (despite having an eye mask on and ear plugs). The most frustrating thing was the beeping sound every time someone pressed the attendant button (every 1-2min for the whole flight). This should be switched off like some other airlines do.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
4/10

SriLankan Airlines customer review

(Singapore)

SIN-CMB in Business Class. I take this flight as it leave/arrives at good times and avoids overnight flying. They recently changed from A330 to A320 and there is a big difference. A320 is cramped no leg rests (in row 1) little recline lack of overhead storage embarkation is a zoo! Meals are now on trays rather than the A330 trolley service. Crew seemed overworked. This compares to intra-European biz class or US domestic biz class on cheaper airlines. I would only recommend this service due to departure times.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

SriLankan Airlines customer review

(Saudi Arabia)

Tried for the first time. We flew roundtrip form Riyadh to Bangkok Business Class. The lounge in Riyadh was no too bad but very crowded. The flight was delayed from Riyadh to Bangkok but it was made up by the warm and friendly staff. The service was excellent and so was the food. On our return trip to Riyadh we enjoyed the Serendib Lounge. They have great food and service.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

SriLankan Airlines customer review

(Sri Lanka)

CMB-BKK-CMB. Both legs on an old A340-300. The outbound flight was delayed 4 what annoys me is that UL knew about this delay well in advance yet did not contact passengers ahead of time. Delay voucher was given for a filthy breakfast in the airport restaurant. Food on the outbound flight was terrible and no other alcoholic beverages apart from beer and wine were served. What a plunge in service! Return flight left BKK on time again food not great but this time at least 'proper' drinks were served. Unfortunately if you want to avoid red eye flights between CMB and BKK you have to use UL all other airlines fly at ungodly hours in the middle of the night.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

SriLankan Airlines customer review

(Saudi Arabia)

RUH-CMB-BKK-CMB-RUH. This is the second time my wife and I have travelled this route with this carrier the last time being in July 11. Lounge at RUH very poor but it is not the airline's lounge and we normally use the Costa Coffee anyway because the lounge is so dire! RUH-CMB-BKK: an old A340 with cradle seats. The service is good and with a choice of movies games or the now dated hi8 cassettes. Food and drink very good and unlike last time we were able to have a 'real' drink 20 minutes after take off. Excellent cocktail menu and the cabin staff pleasant. On the second sector the food was brought round hot on a trolley. BKK-CMB - A330-200 but with a new interior including lie-flat beds with VIOD (unfortunately the IFE was not working on this sector so no movies were available). Seats comfortable and again staff very friendly. CMB-RUH - again A340-300 (see above comments).
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

SriLankan Airlines customer review

(United Arab Emirates)

AUH-CMB-BKK return in business. AUH-CMB in new A320. I have flown this sector several times with an older 320 but UL is probably the only carrier able to decrease the quality of its Cl class product. Seats are the most uncomfortable I have experienced in C class. Service and food decent. CMB-BKK in old A340 with worn seats and broken IFE. Put up in a shabby Colombo hotel during my 14 hr transit on the return. UL refused to credit my FFP's into my Etihad account (their FFP partner). Overall a rather disappointing experience.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

SriLankan Airlines customer review

(Poland)

Milan-via Colombo-Bangkok both ways in economy class. Online booking and boarding without any problems all flights on time luggage not lost food ok staff friendly and films enjoyable. Old aircraft however no reason to complain after choosing the cheapest offer on the market!
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

SriLankan Airlines customer review

(United Kingdom)

LHR-Colombo-Male return for honeymoon. When we booked as a honeymoon couple we had hoped we would be sat together this was not the case but was managed by check in staff at heathrow. The plane was old and very tiredd looking seats were very uncomfortable and cramped. Inflight entertainment was either not working (games TV Movies etc) or working poorly. Cabin crew did the minimum to make the long journey feel comfortable and were unapproachable. Food okay OK on the journey out on the return was poor. No beverages were offered to passengers other than with meals. Would not recommend to anyone!
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

SriLankan Airlines customer review

(Portugal)

PEK-BKK. A330 with good seats. Buffet meal you can see the food before you choose and try.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

SriLankan Airlines customer review

(Canada)

LHR-CMB A340. Delayed about 3 hours. The cabin crew were helpful. The meal service was quick and delicious. Seats were comfortable with a variety of movies and TV shows to chose from. A smooth journey.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes