SriLankan Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 652 reviews
6/10
3 star Skytrax Rating
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6/10

SriLankan Airlines customer review

(United States)

I have flown multiple times between LHR-CMB and SIN-CMB with Sri Lankan Airlines. This used to be one of the best airlines but its deteriorating. I see a big difference (negative) in cabin service/staff after they joined One World.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

SriLankan Airlines customer review

(United Kingdom)

I flew on the worst aeroplane I have ever flown on yesterday flying from Colombo to London with Sri Lankan airlines. 1) On the way to Colombo my family were lucky enough to have the seats at the front of economy so actually had some leg room - this was not to be on the way back. The leg room was so poor that my husband had to stick his legs into the aisle for the whole flight and the man sat behind my daughter virtually begged me not to put my daughter's seat back when she wanted to sleep. The seats were incredibly uncomfortable. 2) On boarding the plane we noticed that my daughter's tray table would not stay up. We informed the cabin crew who got an engineer on to have a look at it. We were told it would take too long to fix and they would have to tape it up after take off - the table fell down three times during take off and the attempt to tape it up involved using masking tape to try and tape the plastic to the material of the seat in front - this did not work and the table fell down regularly during the flight and landing - including when my daughter was asleep. 3) The inflight entertainment screens for myself my daughter and my mother-in-law did not work properly the touch screen malfunctioned and any programmes regularly stopped and started making it difficult for us to watch any films to take our minds off how uncomfortable we were. 4) The food was very poor and my son (who has an allergy to spices) was given an identical meal (fish and vegetables) twice in a day. 5) Two of our reading light controls stopped working and the only way we could switch our lights on and off was to ask a member of the cabin crew to go to the front and control them from the main control panel. Overall I will never fly with Sri Lankan Airlines ever again and would not recommend them to anyone.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

SriLankan Airlines customer review

(United Kingdom)

This airline is better than the reviews here suggest. Our flight London-Colombo return was efficient and reasonably well managed. The staff are nice the seats are fine with good reclining. The food is nothing special but standard airline fare. The in flight entertainment system is dreadful and broke down shortly after departure for our whole row and the row in front. Staff tried to fix it but couldn't do anything. Moral: nice airline but if inflight entertainment is important for you bring your own tablet and backup battery!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

SriLankan Airlines customer review

(Spain)

We travelled Doha to Colombo on a Sri Lankan Airbus on the 1st April 2015. The Boarding was delayed as there was a sandstorm blowing. Boarding 30 minutes late we then sat for an hour on the aircraft with no central air due to the sandstorm outside. The staff did nothing apart from bring towellettes. No drinks and we were broiling. The on- board entertainment was operational but the staff didn't provide headsets until an hour after take-off. Throughout the flight the staff appeared totally disinterested in the passengers and when the food was served they tried to palm us off with the fish curry when we had asked for chicken. This was available in the galley they were just too lazy. In all events the food was diabolical and have been suffering since. Deeply regret that we are booked to Oz with Sri Lankan Air and would never fly with them again. QA is infinitely better.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

SriLankan Airlines customer review

(United States)

We just returned from a vacation to the Maldives and had the pleasure flying with SriLankan Airlines. We expected the worst and instead we were pleasantly surprised. For a one hour and fifteen minutes flight from the Maldives to Colombo on March 29th 2015 the comfort and service was incredibly good. In the US for this distance travelled you will be lucky to get water and a few cookies while here you were given a very tasty dinner and a smile to go along. What's more the seats were very comfortable with your own TV console and the flight was just great.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

SriLankan Airlines customer review

(Australia)

CMB-SIN. The at seat entertainment screen was difficult to operate. It did not respond to gentle finger touching and was mostly unresponsive however much one moved one's finger over the desired result. Jabbing at it was not possible because this annoyed the passenger in front. The strange way in which the seat pocket is fixed allows documents to fall to the floor. No one expects flight attendants to continually smile but on Sri Lankan Airlines they often look quite glum.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

SriLankan Airlines customer review

(Sri Lanka)

CMB-FRA UL 553 A330-200 4R-ALC. Badly maintained aircraft None of the PTV's were working. Cramped leg room. Catering was a nightmare. The Cabin crew were friendly and were making a good attempt to interact with the passengers. However sometimes not responsive to the call button. FRA-CMB UL 554 A330-200 4R-ALJ Fully refurbished cabin and properly functioning PTV which was in contrast to the outbound sector. After departure a child vomited and was ignored by four cabin crew members who walked passed the seat leaving the father of the child and the passengers around him to struggle. the crew were not entirely friendly and ignored many passengers including myself when being spoken too. Once again they were slow in response to the call button and distanced themselves as much as possible from the cabin. During service they presented the look as if obligated to smile. The catering was up to standard and exceeded expectations. In the end the airline fulfilled their duty to get me from A to B without a delay hence I recommend it.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

SriLankan Airlines customer review

(United Kingdom)

Flew London Heathrow to Colombo in January 2015 our first time to Sri Lanka. We were really impressed with the whole experience of the flight the checking in the staff. A very comfortable flight with excellent food on both flights - we chose the SriLankan food options. Would certainly recommend this air line Flew 11th January to 25th January.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

SriLankan Airlines customer review

(United Kingdom)

SL504 28th Dec and return SL505 on 6 Jan. The planes are old and filthy - no inflight videos poor service food served an hour before we landed at HTR toilet not working oxygen tanks changed by engineers whilst we were boarding the plane delayed. It is not fit for purpose and in no uncertain terms should be a member of the One World Alliance. It is an embarrassment to British Airways and the rest of the airlines which maintain good standards. I won't be using them again after travelling with them for almost 10 years.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

SriLankan Airlines customer review

(Malaysia)

For the seat I put 3 because on some flights the seats were excellent but some were almost like economy class seats where you are unable to lay down totally and rest your legs. My main concern here is the food. The choice of the food mainly focuses on SriLankan local food. As foreigner a Western food choice should be added. The other things are the toiletry set. I feel that one should be provided to on a flight of more than 3 hours. Lip balm and lotion also needed as the air in flight was very dry.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no