SriLankan Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 655 reviews
6/10
3 star Skytrax Rating
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2/10

SriLankan Airlines customer review

(Hong Kong)

Flight from Bangkok to Hong Kong just now. The biggest comment is that some of their staff are rude and unhelpful. After the meal a crew member was walking around asking if anyone needed some tea. She walked very fast like she was not intending to serve people anyway so it was impossible to catch her. I finally caught her when she came to clean up our meals. I will never take this airline again if I have a choice.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

SriLankan Airlines customer review

(United Arab Emirates)

UL142 (BOM-CMB) and UL225 (CMB-DXB). I would like to start with the CMB-DXB sector flew 4R-ALJ (A330-200) fully refurbished aircraft with RAVE IFE excellent food not the new light-weight sears but was a very pleasant experience. After reading the comments here I did not want to expect much but I was pleasantly surprised that on- board service is better than my previous business class experiences on other airlines. I have to say the cabin crew did every possible thing in their capacity to make all passenger's feel comfortable. I expected much more from the IFE considering its RAVE but it was adequate enough for the 4hr 15min flight to Dubai. On the BOM-CMB sector I flew 4R-ABK (A320) no IFE but superb legroom and great comfort. However in comparison to the cmb-dxb flight smiles seemed forced on the crew's face which disappeared mid-flight and it was noticeable that they wanted to just distribute food except for 1 or 2 of them. It was however a short flight and did not bother me much. Transit Time was 13 hrs and I stayed at the Goldi Sands Hotel Negambo 15mins from the airport with a transit visa all courtesy SriLankan Airlines. Very Impressive and Great value for money. Would definitely recommend.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

SriLankan Airlines customer review

(United Kingdom)

UL0504 19th March. Aircraft's require regular internal check ups and I am afraid this does not occur. Before you sit down I suggest you check to ensure all electrical as well as chair is in good working order. If not report immediately. The Staff and entertainment are both great but not the basic operational stuff like seat movement light switch folding table and leg room adjustment.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

SriLankan Airlines customer review

(United States)

I have flown multiple times between LHR-CMB and SIN-CMB with Sri Lankan Airlines. This used to be one of the best airlines but its deteriorating. I see a big difference (negative) in cabin service/staff after they joined One World.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

SriLankan Airlines customer review

(United Kingdom)

I flew on the worst aeroplane I have ever flown on yesterday flying from Colombo to London with Sri Lankan airlines. 1) On the way to Colombo my family were lucky enough to have the seats at the front of economy so actually had some leg room - this was not to be on the way back. The leg room was so poor that my husband had to stick his legs into the aisle for the whole flight and the man sat behind my daughter virtually begged me not to put my daughter's seat back when she wanted to sleep. The seats were incredibly uncomfortable. 2) On boarding the plane we noticed that my daughter's tray table would not stay up. We informed the cabin crew who got an engineer on to have a look at it. We were told it would take too long to fix and they would have to tape it up after take off - the table fell down three times during take off and the attempt to tape it up involved using masking tape to try and tape the plastic to the material of the seat in front - this did not work and the table fell down regularly during the flight and landing - including when my daughter was asleep. 3) The inflight entertainment screens for myself my daughter and my mother-in-law did not work properly the touch screen malfunctioned and any programmes regularly stopped and started making it difficult for us to watch any films to take our minds off how uncomfortable we were. 4) The food was very poor and my son (who has an allergy to spices) was given an identical meal (fish and vegetables) twice in a day. 5) Two of our reading light controls stopped working and the only way we could switch our lights on and off was to ask a member of the cabin crew to go to the front and control them from the main control panel. Overall I will never fly with Sri Lankan Airlines ever again and would not recommend them to anyone.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

SriLankan Airlines customer review

(United Kingdom)

This airline is better than the reviews here suggest. Our flight London-Colombo return was efficient and reasonably well managed. The staff are nice the seats are fine with good reclining. The food is nothing special but standard airline fare. The in flight entertainment system is dreadful and broke down shortly after departure for our whole row and the row in front. Staff tried to fix it but couldn't do anything. Moral: nice airline but if inflight entertainment is important for you bring your own tablet and backup battery!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

SriLankan Airlines customer review

(Spain)

We travelled Doha to Colombo on a Sri Lankan Airbus on the 1st April 2015. The Boarding was delayed as there was a sandstorm blowing. Boarding 30 minutes late we then sat for an hour on the aircraft with no central air due to the sandstorm outside. The staff did nothing apart from bring towellettes. No drinks and we were broiling. The on- board entertainment was operational but the staff didn't provide headsets until an hour after take-off. Throughout the flight the staff appeared totally disinterested in the passengers and when the food was served they tried to palm us off with the fish curry when we had asked for chicken. This was available in the galley they were just too lazy. In all events the food was diabolical and have been suffering since. Deeply regret that we are booked to Oz with Sri Lankan Air and would never fly with them again. QA is infinitely better.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

SriLankan Airlines customer review

(United States)

We just returned from a vacation to the Maldives and had the pleasure flying with SriLankan Airlines. We expected the worst and instead we were pleasantly surprised. For a one hour and fifteen minutes flight from the Maldives to Colombo on March 29th 2015 the comfort and service was incredibly good. In the US for this distance travelled you will be lucky to get water and a few cookies while here you were given a very tasty dinner and a smile to go along. What's more the seats were very comfortable with your own TV console and the flight was just great.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

SriLankan Airlines customer review

(Australia)

CMB-SIN. The at seat entertainment screen was difficult to operate. It did not respond to gentle finger touching and was mostly unresponsive however much one moved one's finger over the desired result. Jabbing at it was not possible because this annoyed the passenger in front. The strange way in which the seat pocket is fixed allows documents to fall to the floor. No one expects flight attendants to continually smile but on Sri Lankan Airlines they often look quite glum.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

SriLankan Airlines customer review

(Sri Lanka)

CMB-FRA UL 553 A330-200 4R-ALC. Badly maintained aircraft None of the PTV's were working. Cramped leg room. Catering was a nightmare. The Cabin crew were friendly and were making a good attempt to interact with the passengers. However sometimes not responsive to the call button. FRA-CMB UL 554 A330-200 4R-ALJ Fully refurbished cabin and properly functioning PTV which was in contrast to the outbound sector. After departure a child vomited and was ignored by four cabin crew members who walked passed the seat leaving the father of the child and the passengers around him to struggle. the crew were not entirely friendly and ignored many passengers including myself when being spoken too. Once again they were slow in response to the call button and distanced themselves as much as possible from the cabin. During service they presented the look as if obligated to smile. The catering was up to standard and exceeded expectations. In the end the airline fulfilled their duty to get me from A to B without a delay hence I recommend it.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes