SriLankan Airlines

✅ Verified Review | Colombo to London Heathrow. Usually I receive good service from staff of SriLankan Airlines, but yesterday something unusual happened before my flight. When I checked in at the airport in Colombo, for my return flight to London,, the clerk weighed my hand-luggage and my laptop bag and put baggage tags on these bags (as done by any other check-in staff). After clearing customs and immigration, as I came to the gate, the lady who was checking boarding passes requested me (in front of around 200 passengers) to put both my laptop bag and my hand luggage on their scales! After weighing both, she said the maximum weight allowed is 7kg and I need to either pay (at US$30/kg) or leave some of my stuff behind! At this point,when I asked why it wasn't told at the time of check-in and why both my hand luggage and the laptop bag was tagged, she didn't provide me with a clear answer. Instead, she withheld my boarding card and was persistent that I pay or leave my stuff. I have never encountered such an embarrassing situation where a check-in clerk ask a passenger to pay for something which was already confirmed and tagged by one of her own colleagues. If I was told that my hand-luggage was overweight, at time of check-in, I could have easily given it to the driver who bought me to the airport. At the end, I had to empty most of the things I was carrying and leave it with staff before they gave me my boarding pass back.

✅ Verified Review | Singapore to Bangalore via Colombo. Random seat changes, no redressal. I'd confirmed seats for flights from Singapore to Colombo, and from Colombo to Bangalore. However upon reaching my airline gate at Singapore, it was discovered I'd been given different seats. After going back to the Sri Lankan Air counter, I was told there was a change to a smaller aircraft (this was incorrect, the scheduled A320 flew eventually). After I protested the middle seats I was newly assigned, I was given a different pair of seats. However, upon reaching the boarding gate, my seats were again changed, and new boarding passes issued. Three seat changes within two hours! I tried to file a complaint, and was told to stand in a line that had 25 people in front of me. Upon sending an email to the airline, no response was received. I wouldn't ever fly SriLankan again!

✅ Verified Review | London Heathrow to Colombo. I've flown with SriLankan Airlines before and I have been experiencing dropping quality. The staff in the call centre and ticketing office are clueless. They failed to upgrade my flight in numerous occasions even though I have more than enough miles. If you are a frequent traveller who expect a bit of respect and courtesy from the airline you fly, SriLankan Airlines can never give that. Their staff can't do anything other than reading what's in front of their computer screen and one of the worst customer services experience I have ever with an airline. Their so called loyalty programme 'flysmiles' is designed for loyal customers never to be able to utilise the miles and compared to Virgin, Delta, BA and even American Airlines, srilankan miles are inflexible. Though the airline is part of oneworld, they don't seem to have full privileges as other airlines within the alliance as transferring miles are very restricted. No value for money at all, Cabin service is just average and nothing great for the value other than the fact it's a direct flight from LHR to CMB. Emirates and Qatar Airways service is superior with much more flexibility.

✅ Verified Review | London to Singapore return via Colombo in Business. A decent experience overall. All flights on-schedule and uneventful. On LHR-CMB leg they use their newer A330 with proper Business Class cabin, featuring lie-flat seats and even paid in-flight wifi. On CMB-SIN the aircraft was A320, and business class seats were also proper for a narrow-body, miles ahead of what you would get with European or US carriers on their narrow body aircraft. Meals OK, in-flight entertainment selection somewhat limited compared to competition, and moving maps did not quite work properly. Colombo airport is best enjoyed in the lounge, and SriLankan provides a proper lounge for its business class customers, with nice regional food, reliable free wifi, and a good selection of drinks. They offer some of the lowest Business Class fares on the market, so overall I think they are good value for money.

Chennai to Shanghai via Colombo with SriLankan. Very good airline to fly with, good seat comfort and nice staff service. Value for money but the airport is just ok and could improve. Overall, experience is very good.

✅ Verified Review | After a few days stopover in Colombo continued Colombo to London on Sri Lankan Airlines. Check security at CMB was okay although the airport isn't the best, the Serendib Lounge isn't that great either -pretty small very busy and old. Boarding through gate B12 was also a little bit chaotic. However once on board to seat 2A on a new looking A330-300 things improve greatly, intro by cabin manager drinks hot towels and amenity kit offered pre take off. Meal orders also taken before departure, left the gate right on time and in the air within 19 minutes.. Service started around 30 minutes later with drinks then full meal service, which was very nice all courses well presented and tasted great. I prefer Airbus to Boeing on long haul flights, they appear quieter and this flight was no different. The seat had lots of space and while similar to other Asian airlines felt comfy and relaxing. A 1-2-1 set up the same as CX or BR, I managed 5 hours good sleep, additionally I used the AVOD with a good enough selection, a 2nd meal service once again great presentation and taste offered 2hr 30 min out of Heathrow. Arrival 30 early to T3 after a flight time of 10hr 55min. Bags off within minutes I used the free limo transfer service offered to business class passengers arriving/departing LHR which is a great addition. I was home 1 hour after arrival. Airport service apart this is a great service and fantastic value for this route originating in KUL with a stopover in CMB. Would have been 10/10 if not for airport service.

✅ Verified Review | Doha to Colombo on an older A330-300 on 20th October 2016. On time. The trip was marketed by Qatar Airways, but operated by SriLankan Airlines. This airline was a positive surprise and a new adventure for me. They may lack a bit in hardware and it was an old aircraft. Configuration 1-2-1 felt slightly cramped and the two aisles were very narrow. However, the atmosphere and FA’s performance was superb, honest, caring, and they were doing the best to create tranquillity. Nothing was forgotten, despite they were busy attending a full cabin. The Sri Lankan exotic touch on food and drinks were excellent – I loved the food, tried lamb (“mutton”) and chicken hot dishes. I had real tea, not made on teabags! Pre-departure drinks. Business and economy class were almost full, but the pleasure of, and attention by, the FA staff was deeply felt. A nice amenity kit provided even for this 4½ hour flight. IFE the best I have seen and so easy to navigate and operate. Big touch screens made remote control superfluous. Slept well despite the seat is narrow. Faultless!

✅ Verified Review | Tiruchchirappalli to Kuwait via Colombo. While traveling to Trichy Airport, I came to know that flight from Colombo to Kuwait delayed by 6 hours. Then I asked the Boarding pass issuing officer regarding this. They told no problem if any delay they will provide the Accommodation. When we reached there, Reception representative told that we can’t provide accommodation for delaying of 6 hours. He argued for 2 hours and finally I waited in the airport Waiting hall. It is very bad experience with SriLankan Airlines.

✅ Verified Review | Kuala Lumpur to Colombo. First time on Sri Lankan, actually I booked a series of one way tickets on various airlines for this trip instead of my preferred alliance and airlines. Check in at KUL done in less than 2 minutes, priority security available which was very quick. SriLankan Airlines use thePlaza Premium lounge it's nice with lots of seating, good choice of food and drinks. Wifi good too. Boarding orderly onto an A320 with 2-2 seating in business, cabin manager introduced himself hot towel and drinks served pre take off. The seat 2A a little old but very comfortable with PTV great recline and foot rest, lunch served shortly after take off which was very well presented and tasted very good, followed by drinks. Managed 2 hour sleep before arriving about 15 minutes late. Flight of around 3hr 30min one of the best short haul business class I've used. Immigration quick bags already waiting landside 15 min after arrival. Great service, great crew clean aircraft. If Sri Lankan can do it, why can't airlines such as my normal carrier BA?

✅ Verified Review | A short one hour flight from Colombo to Male. Aircraft with ample legroom and seat width. Ambience was good and crew service was efficient. The IFE was also good, with a choice of information and movies. The breakfast served was good and had ample quantity. The crew served the food quite fast with plenty of refills of tea and coffee. Enjoyed the flight a lot.