✅ Trip Verified
| It started raining at the time of departure from Mumbai Airport and the flight got delayed because of that, which is understandable. But the thing that ticked us off was we were waiting for 12 hours at Mumbai Airport and authority from Srilankan Airlines didn't even provide us any accommodation. Airline was supposed to provide us with dinner, but they provided us with half a sandwich and told we can buy ourselves if we want more. We had a connecting flight via Colombo to Melbourne to Adelaide. We were rerouted through Singapore then Melbourne to Adelaide. There were flights directly going to Adelaide from Singapore of the same airlines from which we were going (Qantas) and there were seats available but the planning experts from Srilankan Airlines put us on Melbourne plane. And this is not all. From Melbourne, we were supposed to take a domestic flight to Adelaide, which was flying like every other hour. But our organisers, very conveniently, put us on the flight which was scheduled after 12 hours. We had to collect all our luggage to complete immigration process. We were roaming around the Melbourne Airport like idiots with 100 kgs of luggage, deprived of sleep and no service provided by Srilankan Airlines. We reached Adelaide 24 hours late, lost our bookings and whole day plan gone to drain. We understand that what happened was because of bad weather but what followed was just bad management. It was not only me, but all the passengers were harrassed. Why was accommodation not provided to us at Mumbai Airport or at Melbourne Airport? Why was there no facility for refreshment? Would not recommend Srilankan Airlines to anyone.