✅ Verified Review
| Was a little concerned to use this airline given some of the reviews, but was completely wrong. I found them to be excellent in almost all respects, notwithstanding general economy class space constraints common to all airlines. Online check-in was as per most airlines, and Bag Drop at both London Heathrow and Colombo took just a few minutes allowing plenty of time for airport meals/shopping. We were then welcomed aboard with a bow by extremely friendly, polite and attentive staff (a theme we found throughout the country in fact). Seats: As a 6 footer, seat clearance is a general problem for me on most airlines. This seemingly new A330 in question had room to spare - measured a good 4 inches space in front of my knees, and good seat recline - I managed 6 hours sleep on both outbound and return legs - unheard of when generally I cannot sleep a wink in economy. IFE: Possibly the largest seat back screens I've seen - 10inch - iPad size with full touch screen, dozens of movies, TV series, live news, pause/rewind, gate to gate operation, live cams, etc. Onboard WiFi was available too though I found this a little pricey - the 15Mb I paid for was used up in just a few minutes. Food and drink: Always 2 options (1 always a curry which I find generally reliably good on long flights), and on this daytime flight we were served 2 full meals at the beginning and end of the flight. Drinks were plentiful, full bar, and staff very proactive bringing refills on beer, wine, water and softs for kids. Experience comparable Emirates, Virgin, BA and other highly rated airlines (this is of course a One World partner and it showed). Customer Service: My single complaint preventing higher score was the outbound direct to CMB was amended to have a stop in Male for 2 hours owing to an unforeseen maintenance period at Columbo airport closing the runway until 4pm for several weeks. This added around 4 hours to the trip, though was not the fault of the airline. I had booked 8 months earlier before the work was planned. Others were able to take advantage and fly direct to the Maldives. This however caused problems with seating and I lost the Window seats I had requested for my kids when the flight was re-scheduled (we were given 4 middle seats in a row). Customer Service were responsive to email, but despite multiple attempts, could not seem to undo this issue. All in all a very pleasant experience, and highly recommend SriLankan Airlines.