✅ Trip Verified
| Booked Hong Kong - London via Colombo. First leg out on 18th Dec was very disappointing. Firstly we got an old aircraft with no lie-flat beds, just "regional" seating. Very small plane - perhaps a 737? - It was 3-3 in Economy and 2-2 in Biz. Before takeoff my husband and I realised we needed to organise a part of our intinerary when we landed and so were discussing options and on my phone fixing things up. Air steward came along to greet us, or should I say, greet my husband. He wasn't interested in me (I'm the OW Emerald who booked the tickets, hubby is my dependent) and tried to break into our conversation to do his greeting. It was so rude it was comical. This turned out to be a feature of Sri Lankan - no greeting (on any of the 4 legs) for me, much ignoring of my call button, generally I was invisible yet the men in the cabin appeared to be getting good service. Incredible in this day and age. Anyway - food - I enjoyed most of it. Usually a western option as well as a Sri Lankan one, and I like Sri Lankan food so that was good. Seats - poor on the HK- Colombo, Colombo - London return was a nice new herringbone configuration with decent seats. No in seat storage (at all) but otherwise fine. Colombo-HK we were pleasantly surprised to get the "old" long haul product - which is lie flat seats but old style. I actually find these very comfy and much more in-seat storage. I left a jacket on the UK-colombo flight (my own fault, but) never got it back. Was lied to by the staff in the lounge "oh yes, they really did go and look in the overhead locker you mentioned" (no, actually the plane had already left for the next leg so when she said this, it was blatantly untrue). Entertainment was dire. OK if you like really old films. The TV selection was laughable. A few single episodes of a few shows - nothing else! But luckily I already knew this and had packed some books. Another gem - was fast asleep on the flight back and was shaken awake for a hot towel! Some 3 hours before landing. After a short exchange when I indicated I wanted to stay asleep, then about 10 mins later shaken awake for food service by another guy. Pretty awful cabin service on balance. Oh - there are no hand-luggage trolleys in Colombo. Normally this would not bother me, but on this occasion I had pulled a chest muscle and even tiny hand luggage was hard to carry. No help offered.