✅ Verified Review
| This a budget airline. For those who have high expectations and then are disappointed, well you should expect that they will nickel and dime you for extra luggage, as all the discount airlines do. Thanks to all the reviews on this site, I was prepared for Spring Airlines. I specifically bought the "Business Class" ticket, also known as SpringPlus, which allows a generous 25kg. Reading the fine print, that 25kg includes 7kg in the carry-on, that you should not exceed (in practice they did not weigh my carry on, as it was just a backpack). Thus after booking my ticket and buying a lot of things in Shanghai I went online (all in English) and added an extra 10kg a few days before my flight so that my 25kg suitcase would have no problems with my new 35kg total limit. I also knew that it was the May holiday, and specifically booked a daytime flight a day before everyone would be returning. This was to ensure: 1) less delays, (and I experienced none), and 2) services would be available if something went wrong (easier when ground staff are on their daytime shift, easier to get a taxi when landing, etc). The first two rows are considered "business". In reality the seats don't recline, and while the first row has good legroom, the second row is pretty much economy, and after 2 hours I felt more tired than I did on 11 hours of Cathay Pacific Economy. Leg room practically zero - second class high speed trains in China have more legroom. If you are a bigger guy you really need the first row. The service is good on SpringPlus though - special red carpet check-in - they wrap your luggage (really unnecessary), provide a special shuttle bus to plane, priority boarding, etc. But the seat is just hard. Throughout the flight they manage to do a large amount of sales, the lady with the microphone started advertising electric razors, some model airplanes and other things (all in Chinese of course). I suppose they make some good money off these aggressive sales. Would I fly them again? Sure if I had to. My other option if not flying would be a 7+ hour trip (a 5 hour train to Beijing, and then a taxi to another train station and then another 1.5 hours by high speed train). Or I could fly 2 hours (+2 hours arriving early) direct with Spring. So I chose that. Other notes: 1) Unless you only have a backpack, I recommend SpringPlus if you have a lot of, or just ANY luggage, and recommend buying more than required (add on option on website, during purchase and anytime after as well) - better to have 10kg extra and lose it than to get charged a ridiculous price at the airport. 2) I'm fluent in Mandarin, so had a much easier time. If you don't speak the language and are traveling domestically in China (e.g. Chinese city to Chinese city, and not to another country) you might have a lot of issues as no staff members speak English and neither do the passengers who could potentially help you. 3) Book a day flight to provide better visibility and hopefully less delays 4) Don't expect to rest/sleep on the flight. It should only be a few hours anyway.