Spirit Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 5111 reviews
2/10
3 star Skytrax Rating
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1/10

"charged me $84 for a carry on"

(United States)

Trip Verified | Horrible service, the employees have bad attitudes. They charged me $84 for a carry on. Just not worth it. Paid for seats, all my bags separately… I paid almost $200 more than I would’ve in any other airline.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLas Vegas to Nwark
Date FlownApril 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"I do not recommend this company"

(France)

Trip Verified | Vol annulé 1h avant le départ, sans raison. Aucune proposition de reclassement sur un autre vol, seuls options: remboursement ou avoir. Nous avons du racheter 2 billets au pris fort au dernier moment avec une autre compagnie. Je ne recommande pas cette compagnie. - Flight canceled 1 hour before departure, without reason. No reclassification proposal on another flight, only options: refund or credit. We had to buy 2 tickets at the last minute with another company. I do not recommend this company.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMyrtle Beach to New York LaGuardia
Date FlownApril 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"one hour layover turned into an over 7.5 hour layover"

(United States)

Not Verified | A couple Years ago I had to fly out from LA to Minneapolis for a work orientation since I had just bought a business. The flight ended up being canceled and I had to sleep on the floor in the airport. This was my first experience with the airline and I decided that after all of the issues even some that I’m not listing I wouldn’t choose to book with them again. Unfortunately my negativity toward the company dwindled with time (I had forgotten how bad the experience actually was.) Until the last flight I took, it was last resort and the only option and I had faith in the company. Well this time I didn’t get my flight canceled but my one hour layover turned into an over 7.5 hour layover and I didn’t get home until 2:30 in the morning and booked myself to work the next day. I would have planned my day back much differently had I known I was going to have to travel for 21 hours straight due to the severe change. I was inconvenienced, but OK with the small amount of room my seat provided and the fact that we had less than ideal seats with trays big enough to hold a pen, nor do the seats recline. This was a 5 hour flight and a cup of water or some actual food for Purchase would have helped a lot. I couldn’t even have a cup of water on the plane without paying $3.50 for it with a credit card.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLos Angeles to Miami
Date FlownApril 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"advise me that it is too late to board"

(United States)

Not Verified | Only chose this “airline” because I had a $200 credit from a previous cancelation due to Covid, so I figured I would give it a shot. My outgoing flight was expected to leave @ 8am, I arrived @ the airport @ 6:30, granted traffic was a mess, I can conceive that however, kiosk were not working properly, after happily accepted my $64 bag fee, I spent 10/mins trying to get my passport to scan, w/assistance. I was advised to go to the help desk or in my case the “helpless desk” and spent another 10/mins in line to get checked in, just for the Rep to advise me that it is too late to board! I would have to pay $100 rebooking fee and fly out the next day which for me was a hell to the no as my vacation started Fri not Sat morning. Since I was already at the airport I decided that if I’m going to pay anything additional that $100 would go a more reliable airline, so I booked on American leaving out same day @ 2PM for $270 (one way). I called Spirit Customer Service to request a refund for just spending $64 dollars bag fee at the kiosk that apparently don’t scan passport but “humbly accepts baggage fees” & the huge inconvenience of not being able to board my flight. The Rep did apologize about the inconvenience and applied a $81 credit towards my next flight or bags. I Specifically asked for confirmation that my “departure flight back was still booked”, the Rep once again apologize for the inconvenience and advised that I was good to go. Long story short Spirit completely abandon me in Cancun by canceling my departure flight. The thing that’s most unsettling I never received a email, text, IOU letter. I had to pay another $588 (one way) on Southwest.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBaltimore to Cancun
Date FlownApril 2022
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"don’t recommend Spirit Airlines"

(United States)

Not Verified | First time flying with Spirit Airlines and it’s not the best airline that I’ve been on! I do want to mention that when I flew out of Pittsburgh to Tampa, I had a connection flight immediately following to go to New Orleans. We were delay about 20 min in Pittsburgh but when we landed in Tampa, for those who had connection to New Orleans, were able to get back on the same aircraft without racing to the next gate to catch the connection. That was very thoughtful for this airline to do! Some of the staff were very rude, but there was one flight attendant that was hilarious and made us laugh. Carry-on bags are expensive and the drinks/snacks are not free. You even have to pay for the water which is crazy and like $3.16. Even though their thoughtfulness and making sure their customers were able to make their flight to NOLA, I still don’t recommend Spirit Airlines.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePittsburgh to New Orleans
Date FlownApril 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"The worst airline I have ever flown"

(United States)

Trip Verified | The worst airline I have ever flown. They put cheap tickets and charge an absurd amount for the bags, they even charge for the carry-on bag. The chairs do not recline and the flight was super hot. I will never fly Spirit again and do not recommend it to anyone!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMiami to Las Vegas
Date FlownApril 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Worst experience I’ve had"

(United States)

Trip Verified | Worst experience I’ve had in my 20 years of flying! This was the first time we flew with Spirit Airlines and will be the last. They say the airfare is the cheapest but its not. The ticket is cheap, then you have to pay for the luggage that can’t weigh over 40lbs. Unlike other airlines thats 50lbs. The price for your 40lbs luggage is $67 a lot more than the other airlines. So you get less for a higher price. The seats don’t recline, you don’t have any kind of entertainment unless you bring your own and pay for the WiFi. Yes, you have to pay, not just download the app for free like other airlines. You don’t get anything, not even water or a tiny bag of peanuts. You must pay for everything. Not only do the seats not recline like I mentioned earlier, you can’t charge your electronics. It’s literally the bare flight. I can’t say the bare minimum because you get less than the bare minimum. Worst flight I’ve have ever been in. To top it off. For the first time my luggage was missing. Apparently, it was left behind and I would get it the next day. It wasn’t just my luggage. A few other passengers were in the same situation. Beside an apology you’re shit out of luck with whatever extra expenses or inconveniences you have to deal with.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAustin to Los Angeles
Date FlownApril 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"The only thing they have is attitude"

(United States)

Trip Verified | After arriving to Las Vegas to catch the next flight to Philadelphia we discovered one of their flight crew didn't show up. They delayed the flight from 9:45 pm to 7 am next day after waiting hour and half. When many passengers raised hell they announced everyone will receive an email for hotel and meal voucher. But first they have to pick up their luggage. Luggages were delayed for additional hour and half. At this point it was 11:30 pm already. I did not receive email nor a text. I approached their customer assistance and they entered my information again. A side note, yes I have their app and I always receive notifications and advertisements from them. Anyway by the time I received an email it was past 12:20 AM. It didn't make sense to go to find transportation and hotel for couple of hours and back at the gate by 6 am. Personal loss: a days full of meeting and interviews plus additional day for airport parking. At this point I hope my pets are OK since I have no coverage for tomorrow until I get home. This is the 3rd time I was burnt by this airline. Never again! They are not capable of running any kind of schedule and not reliable. Not to mention they have the hardest landing among any airlines I flew during my years. The only thing they have is attitude and that is negative as well.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteSan Diego to Philadelphia via Las Vegas
Date FlownApril 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"made me pay extra $64 for carry on bag"

(United States)

Trip Verified | This is a no no no. They made me pay extra $64 for carry on bag after payment of $80 for a single luggage and to worsen it all, my luggage didn't come out at the luggage claim. We are about 50 persons awaiting our luggage for hours.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDallas to Baltimore
Date FlownApril 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"I will never fly with them again"

(United States)

Not Verified | This is the worst airline we have ever flew. They have changed our departure flight multiple times on us. Then we had to change our flight and their customer service was awful. They hung up on us multiple times, they wanted to overcharge us, and could never get us a straight answer. They made our vacation extremely stressful and I will never fly with them again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteOrlando to Chicago
Date FlownApril 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no