Spirit Airlines

✅ Trip Verified | The customer service is the worst! No help whatsoever. The line is way worse. If anything, this airline is a scam. Asking for a lot and but do not deliver their part.

✅ Trip Verified | Spirit is the absolute worst airline! I feel like every time I fly, I always have a bad experience. This time, every flight that was Spirit at Newark was delayed. My flight was delayed almost 3 hours. I didn’t get home until 3.30am! I was supposed to get home at 11.55. This is totally unacceptable. Then I had to call a ride to come and get me because Uber was too much to pay! Inconveniencing everyone. I have to get it through my head, if Spirit don’t care about their employees, what makes me think they will care about me as a passenger? Three hours delayed! That’s so ridiculous. I said never again when I flew with them in August, but this time I’m sure. I don't care if the ticket is nearly free, I will freely pass!

Not Verified | We caught a flight going from Houston to Newark in December of 2020 they put us on the plane flew us over Maryland and turned us around because of weather once back in Houston we had to wait on this long line to be told you can't get a refund only a credit and they had no more flights for about over a week. Since it was covid I couldn't travel like I usually did then got sick in 2021 where I called them to explain the rep said no problem if you can't travel by the expiration date call us and they will extend your credit. After calling them I was told that I just lost my money. I will never fly them again because if it was their fault they should have first off given us our money back but them in the end took our money.

Not Verified | They emailed me last minute saying my flight was changed. I asked to be compensated for my hotel that I booked for the night or get me an early flight with an additional credit for a future flight since it rearranged my schedule and they said no. They don’t care about the customer and the customer service lacks terribly! It’s like they’re reading a script to you like a robot and they can’t say anything else to answer your questions. When asked to schedule for an earliest flight available she mentioned there was a flight but it’s all booked. What is the point in telling me about a flight if it’s all booked?

✅ Trip Verified | There was a five hour delay on this flight for a number of reasons - Inbound flight was late, the pilots headphone wasn’t working and the scariest (as described by the cabin crew) was they needed to “jump start” one of the engines! People were requesting to get off the plane when this was announced. At least ten people got off. Cabin crew extremely rude and all they said was they wanted to get home too. Worst flight and customer experience I have ever encountered.

✅ Trip Verified | I will never fly with this airline again. Two hour delay on Orlando to New Orleans route (1st May 2022) and a two hour delay on New Orleans to Orlando route (4th May 2022). No offer of refreshments, no compensation, no reason for the delays and crew didn’t even know why there were delays when we asked them. I will tell all of my UK friends to avoid Spirit airlines and look for alternative carriers. Absolutely appalling!

Not Verified | My flight was delayed by 3 hours, in 1 hour increments, on April 26. I asked 3 different employees about the delay and received 3 different answers, the third employee was asleep at the boarding gate. They do not offer anything complimentary, including water. The seats don't recline. The plane was dirty and uncomfortable. Later, I received an email offering a $50 voucher for future travel. The bag fee was $60! They could have at least reimbursed us for the bag fee, if they wanted to make a meaningful gesture. Never again will fly this airline, it is truly the worst "ghetto air" in the world!!

Not Verified | My husband it's flying as I type this review. He left on April 29th and arrived at Fort Lauderdale to connect to Colombia. The flight was supposed to leave at 10:45 but left at 1:30ish almost 2 pm.. Now he's on his way back and same thing, flight delayed and now he won't be able to get home tonight because he will loose his connecting flight to Denver from FLL. Not only he has to go through immigration, security and then look for the gate which he won't be able to make it in 25 min. Spirit supposedly gave him a voucher for $50 for the first flight for the delay ... we don't care about that. I wish they could schedule their flights accordingly and give a layover like they do in other flights but no! Or because they know a lot of people its connecting, they have to give them time. Sometimes cheaper doesn't mean better. I don't think we will fly with them again.

✅ Trip Verified | Me and my husband and our son booked to fly. We had a carry on that was free to travel with. At the gate the gate attendant and supervisor charged me and my son $78 each, total $156. The supervisor was very rude and discriminating. They let the passengers in front and behind of us pass with even bigger carry on and didn’t say anything. My husband had the same carry on and they didn’t notice and he got to pass through the gate. The fellow was so rude and unprofessional. When we came back we travelled with the same carry on and we were fine. I won’t recommend this airline to any of my family or friends or anyone and will never fly this airline.

✅ Trip Verified | My family seats were taken on departure date. I paid for them to sit together and they made them fly standby. They also refused to refund the money to me. It took me forever to get my kids to fly and now this experience has made them have anxiety of planes. I am devastated.