Spirit Airlines

✅ Trip Verified | The true test of customer service does not come during the day to day operation when things go well. It comes when things do not go as planned. In this regard Spirit Airlines dropped the ball and failed me miserably. My June 10th travels from Salt Lake City Utah to Nashville Tennessee went wrong with an air traffic control delay of a little more than an hour in my connecting city of Orlando Florida. The Salt Lake City flight touched down in Orlando at 1:25 PM. The airline chose to let the Nashville Flight take off at its on time scheduled 1:40 PM departure. I literally walked into the terminal while that flight was still on the ground. A delay of the Nashville flight of just 20 minutes would have meant that I, and about 20 other travelers would have made our connecting flight. I have seen other airlines hold another flight at the gate so connections can be made. Spirit decided that this was not important enough for us. There was no other flights leaving for Nashville that day on Spirit Airlines. I can understand that sometimes command decisions have to be made with other circumstances to take into consideration. I even might have been able to accept the decision to let the Nashville flight leave on time if Spirit airline had taken an active roll in aiding those of us stranded in Orlando; however, Spirit Airline did absolutely nothing for us. I inquired at the gate about what I should do and was told to inquire at an information desk that was about two gates away. A large group of us went to the information desk and stood to wait for help. Two employees were behind the desk. Just after we approached, one employee took his jacket and left. The other was there a few more minutes as a document was printing. She then took her documents and left. We stood for about 20 minutes waiting for another employee to arrive. No one ever came. Another employee walking by then informed the group that we needed to proceed to the ticketing counter. As a group we went to another terminal and went to the ticketing counter to be told that we had been book onto flights for the following day. We were told that our only options were take the flight the next day or take a refund for that part of the trip. That was the extent of the aid we received from Spirit Airline. No help in finding accommodations. No help in finding another airline with a flight. Not even so much as a “let me upgrade your seat.” Customer service is about showing those in difficult circumstances that you value them. Spirit Airline showed me that all they value is my money and I will ensure Spirit Airline never gets another dime of that. I will never recommend Spirit Airline to anyone and will never again use them for my travel.

✅ Trip Verified | The absolute worse service! Currently at airport as I wait online with 2 family members. Spirit decides to keep us inside a turned off airplane, no air circulating, no notice but that the airport is not ready to take us in. Not considering connecting flights and having to do immigration, this was an international flight. Gets better before even getting through immigration we were forced to collect our luggage! We have connecting flights! On top of having to take our luggage, they are damaged. Than they take you only in small groups because the line to immigration is overwhelming and they can’t fit enough people leaving our connecting flight with less than hour. Incompetent, unprofessional staff goes on to tell us the next flight they can put us in will be tomorrow at the same time, so 24 hours we have to wait in an airport because they will not accommodate a hotel because it wasn’t Spirit’s fault it was the airport and immigration.

Not Verified | They canceled our flight two hours before the boarding and then rescheduled a flight from Miami. We had to drive down for 3 hours and again they canceled the flight there.

Not Verified | On 6/10/22 I went to Metro airport to book my family's flights for Disney. When I got there an agent pointed me to the correct direction to purchase, she told me to hurry as they were closing in 3 minutes at 6.30 pm. I ran to the correct line and was told that I couldn't book my flight because she was closed even though it was 6.27, and only had one person in line. I was furious! I went back to the first line to speak with a manager. The first employee I spoke with said a manager wouldn't be able to do anything but I insisted so she led me to the line to see a manager. When I got to the front of the line an employee asked me what was wrong. I told her I wanted to see a manager, she explained that I could explain the situation to her, if she could she would help me, if not she would get a manager. I explained that I had driven almost an hour to get there, gas is $5.19 dollars a gallon and I was given conflicting information about booking a ticket. I apologized for my lack lustre attitude then explained again what the problem was. The staff member was compassionate to my situation and obviously had the spirit of Spirit Airlines. I was able to book my family's flights and leave very satisfied.

Not Verified | I book a flight from Memphis to Orlando, it was a quick weekend trip to go to a wedding, I booked it two months in advance. I thought I would try this small airline because it was a straight flight. The flight was to leave Memphis at 5.25 pm. At 9.30 am I went online and got my boarding pass, but at 9.45 they canceled the flight. I called the airline and was asked what language? So I said English, but the guy had such bad broken English, that I had to ask him to repeat himself 2 to 3 times for everything he said. They wanted to book me for 4 days later which was 2 days after the wedding, I asked to be booked on another airline, but after trying about 6 times to understand him, I asked him to just give me back my money, he refunded my ticket, while he was doing it I asked why the flight was canceled. For the first time he spoke clearly and said do to weather. Although 3 hrs before the flight and past the time the flight would leave, it was 75 degrees and sunny in Memphis and it was 80 and sunny in Orlando, and clear all the way in between! I will never ever book another flight with Spirit again.

✅ Trip Verified | Booked a flight, had a death happen last minute, same day of flight and had to cancel flight. I was advised they would give me credit for 90 days advised would not be flying within. That time frame. I was told best they could do. This airline is a scam, so I can't use my flight so they feel they are entitled to full fee. When it states on there site there is 100 dollar charge if canceled less than 24hrs of flight.

Not Verified | One of our youth (we work with homeless and abused youth) is finally heading home, and trying to make the trip in time to say all the sudden goodbye to a loved family member. Getting him on the flight was a stress. I recommend never flying with Spirit Airlines. Their original flight was booked for 5am Saturday departure. The flight was canceled due to weather. The airline wanted to charge our youth $350 to reschedule. After 2 hours on the phone we talked them down to $75, and scheduled for a new flight on Sunday. This all happened before the original flight was scheduled to depart. Spirits customer services sent him a email with new flight details, and confirming charges, but never actually logged the flight it to their main software. So he was never added to the flight. So on Sunday we drove up to the airport to straighten out in person. He has all information documented in E-mail. The lady explained in the system he was marked as a no show for the original flight (which was canceled documented in email.) So she worked some magic and got him a ticket for Monday. We get home from the airport. He gets a call from Spirit canceling the flight we just booked because he was a no show on the original flight. So three hours later on the phone. This finally got straighten out, and not sleeping last night in fear this is going to happen again. Life lesson, fly Delta.

Not Verified | Flew Boston to Fort Lauderdale on June 5th. I have nothing bad to say about Spirit. I was a little hesitant on flying them because of everything bad that I’ve heard, but it was a good experience. We departed Boston about 10 minutes late but still arrived in Florida 30 minutes earlier than planned! Flight attendants were really nice and friendly, they served snacks and drinks right after we reached our cruising altitude. You had to pay for it though, but I decided to buy my own snacks and drinks at the airport before takeoff. Only 2 complaint were that it was a hard landing, and the wifi wouldn’t give me an option to connect. I would definitely recommend Spirit to anyone looking to fly on a budget!

Not Verified | Indianapolis to San Diego via Las Vegas. Spirit is the most incompetent airline you can fathom. They sent my bag to the wrong airport, and have been unable to find it and return it. I spent hours speaking with customer service who could not do anything until I filled out a baggage form that, due to a poor design, could not actually be filled out. Avoid this airline like the plague.

Not Verified | Terrible airline. Very long queues for bag drop. Then only two of my three bags arrived at the destination. Essentially impossible to log the file ID online as their system does not work, and impossible to get a hold of the company by phone. Had to spend 18 hours (!) on the phone to speak with someone, to find out that the bag had been delivered at the airport but would not be delivered on time to me before my departure from Boston. At the end, I had to go back to the airport to pick it up myself and was not offered any compensation for the delay. Extremely disrespectful. Will make sure to never travel with Spirit again. Do not use this rubbish airline.