Spirit Airlines

✅ Trip Verified | Our flight from New Orleans (Flight 618) to Orlando on June 16, 7pm was cancelled without any warning. We only found out about this cancellation when we arrived at MSY airport. There was no prior communication whatsoever from Spirit about this. We were eventually booked on another flight leaving New Orleans the following day( June 17) at 7.40pm (i.e after 24 hours). This left us out of pocket as we had to spend more on booking a hotel (including meals) for another night. I contacted Spirit Airlines customer services department and was told that there was nothing that the company could do regarding the reimbursement of extra costs incurred. We are aware that due to unforeseen circumstances, cancellation can occur but we expected, at least an apology but none was provided. I found this this to be astonishing to say the least. The airline could have offered us some credit/vouchers of some sort that could be redeemed for some future flights. Needless to say, we will never use this airline again - lesson learnt!

Not Verified | We were delayed 1 hour, which happens so that was ok. We sat on the tarmac for 3 hours! Wasn’t offered water or anything! When we finally got in the air, I asked for water, I got a small cup of water that was warm! Disgusting! I won’t be using Spirit again.

✅ Trip Verified | Worst experience ever. Flight got delayed by 1 hour and despite of that we boarded the plane and sat for 45 mins again After landing in Chicago we were sitting in airplane again for 1 hour 30 mins This is insane I would never in my life would fly with this airline and would not recommend anyone to fly from this airline

✅ Trip Verified | Our flight was late getting to the airport. We were to leave at 7:30pm and the flight didn’t leave till almost 11:30pm. The seats were extremely uncomfortable but we did get to our destination safely. On the way back the flight was late about an hour but we made it home safe and I didn’t really have any complaints. I didn’t think it was as bad as other reviews.

Not Verified | Counter agent Sutanya provided excellent customer service. She went above and beyond to assist us. I was traveling with my disabled mom and she does not know how much better she made a difficult trip. Thank you Sutanya.

Not Verified | Worst experience! They said the bags are free and “carry on” only comprises wheeled bags. However, upon boarding, they stopped us and charged us $84 per bag. Note that each bag was less than 5 kgs. Will never fly again with Spirit. They find illogical ways to charge extra, and that too a lot. I prefer American, even Southwest. At least their policies are upfront.

Not Verified | Orlando to Baltimore. The customer service and information about the flight was horrible, extremely unprofessional! Flight was scheduled to depart at 10:25pm, at 10:15pm all guest were told the plane was too hot to board. Yes the board is say last call a if the flight was on time! This is horrible for the few this airline wants you to pay! I could go on but for what there is no customer service for this airline

Not Verified | Columbus to Las Vegas. Had reservations booked for my daughter‘s wedding. 10 minutes before we were supposed to board the flight, the attendant comes over the loudspeaker and states that they are trying to find another flight attendant. 10 minutes later they canceled with no help whatsoever. We are told we will need to call an 800 number to get any type of refund. What A disaster this airline is in every respect. Call customer service and ask to speak with management, no help! Long lines of dissatisfied customers with no management help whatsoever. Their customer service is non-existent. To offer a paying customer an alternative of flying out 2 days late for my daughters wedding is unacceptable. This airline should not exist and needs a whole new attitude when it comes to customer service and support. Very disappointing!

✅ Trip Verified | The true test of customer service does not come during the day to day operation when things go well. It comes when things do not go as planned. In this regard Spirit Airlines dropped the ball and failed me miserably. My June 10th travels from Salt Lake City Utah to Nashville Tennessee went wrong with an air traffic control delay of a little more than an hour in my connecting city of Orlando Florida. The Salt Lake City flight touched down in Orlando at 1:25 PM. The airline chose to let the Nashville Flight take off at its on time scheduled 1:40 PM departure. I literally walked into the terminal while that flight was still on the ground. A delay of the Nashville flight of just 20 minutes would have meant that I, and about 20 other travelers would have made our connecting flight. I have seen other airlines hold another flight at the gate so connections can be made. Spirit decided that this was not important enough for us. There was no other flights leaving for Nashville that day on Spirit Airlines. I can understand that sometimes command decisions have to be made with other circumstances to take into consideration. I even might have been able to accept the decision to let the Nashville flight leave on time if Spirit airline had taken an active roll in aiding those of us stranded in Orlando; however, Spirit Airline did absolutely nothing for us. I inquired at the gate about what I should do and was told to inquire at an information desk that was about two gates away. A large group of us went to the information desk and stood to wait for help. Two employees were behind the desk. Just after we approached, one employee took his jacket and left. The other was there a few more minutes as a document was printing. She then took her documents and left. We stood for about 20 minutes waiting for another employee to arrive. No one ever came. Another employee walking by then informed the group that we needed to proceed to the ticketing counter. As a group we went to another terminal and went to the ticketing counter to be told that we had been book onto flights for the following day. We were told that our only options were take the flight the next day or take a refund for that part of the trip. That was the extent of the aid we received from Spirit Airline. No help in finding accommodations. No help in finding another airline with a flight. Not even so much as a “let me upgrade your seat.” Customer service is about showing those in difficult circumstances that you value them. Spirit Airline showed me that all they value is my money and I will ensure Spirit Airline never gets another dime of that. I will never recommend Spirit Airline to anyone and will never again use them for my travel.

✅ Trip Verified | The absolute worse service! Currently at airport as I wait online with 2 family members. Spirit decides to keep us inside a turned off airplane, no air circulating, no notice but that the airport is not ready to take us in. Not considering connecting flights and having to do immigration, this was an international flight. Gets better before even getting through immigration we were forced to collect our luggage! We have connecting flights! On top of having to take our luggage, they are damaged. Than they take you only in small groups because the line to immigration is overwhelming and they can’t fit enough people leaving our connecting flight with less than hour. Incompetent, unprofessional staff goes on to tell us the next flight they can put us in will be tomorrow at the same time, so 24 hours we have to wait in an airport because they will not accommodate a hotel because it wasn’t Spirit’s fault it was the airport and immigration.