Spirit Airlines

✅ Trip Verified | Oakland to Pittsburgh via Las Vegas. Me and my boyfriend went on vacations from Florida to California and we got a connection flight in Las Vegas. When we were coming back our flight got delayed 5 times and they had to change our connection flight. The solution was send us to Las Vegas then to Pittsburgh and then home (Orlando). When we got to Las Vegas, waiting for our next flight we saw 4 different situations about complaints and bad customer service. The staff in general in that airport is really bad. I never saw anything like that with any airline. After they “handle” the situation with the customer they start talking behind their backs. That’s so unprofessional. It’s like one of the requirements to work for this airline it’s have the worst attitude ever starting with the “supervisor”. We had the same problem twice in the same airport with the same people. We travel all our flights with no problems till we got to that airport. They charge us for $65 extra dollars for my boyfriend’s skateboard and they didn’t let us take it with us into the plane with the promise that we’ll receive the skate at our destination. Guess what?! We never did. The skateboard got stuck at Pittsburgh. Before my boyfriend give them the skateboard he asked many times cause this happened before and they were really rude at him and they didn’t ever heard his concerns or questions. They don’t care at ALL. Not about our money, not about our experience with the airline, not about our questions or concerns. I used to travel with Spirit anywhere but with this experience I’m done. Definitely me and my family aren’t travel in this airline no more. Recommendations: Give your people better training. Specially that group from Las Vegas!

✅ Trip Verified | Denver to Baltimore via Chicago. Bucket seats with no padding and horrible customer service. Offered us little options or compensation when they flew us into Chicago and told us we would be stranded there for at least 24 hours. However, the next flight was also out in the evening and would likely be cancelled as well. If they had informed us before we boarded our first flight, we could have stayed happily in Denver. Instead, we had to pay hundreds of dollars to get home from Chicago, and then Spirit only offered to refund us their supposed cost of the second leg of the flight, a quarter of what we paid. I was skeptical when my partner scheduled us flying with them and I will never fly Spirit again after this horrific experience.

✅ Trip Verified | Dallas to Las Vegas. If you have regular carry on luggage, which is has no problem with any other airlines to take on board, Spirit airlines will charge you for this bag $65. You allowed to have a little purse and little bigger than purse second bag. My girlfriend has to pay $65 for her carry on even it did feet required parameters, only because bag wheels were barely seen outside. Flight staff is very unfriendly irritable and unprofessional. Poor customer service. Airline seats are very uncomfortable and they charge even for water! Sometimes pay cheaper tickets cost you more at the end its exactly about Spirit airlines. If i could rate zero star i would for such a poor and unprofessional customers service.

Not Verified | Ft Lauderdale to Cali. We are senior Canadians who have travelled a lot internationally so do have some experience with airlines. We found this airline especially good in terms of comfort, smoothness, adherence to schedule and attentiveness of staff. The price was very, very reasonable. In fact we have flown this four hour route probably 10 times now over the years and have never found such a deal. It left precisely on time and we arrived 15 minutes early. The plane itself was very new, very clean and not overcrowded. As mentioned in flight information, no meal was served but anticipating this in advance we were able to bring sufficient carry on food to meet our needs. The luggage taken was minimal, which most seasoned travellers do, so there was no extra charge. The ride itself was very pleasant and without much turbulence. Our take-off and landing were both excellent and we cannot say enough about the courtesy of the staff. They were attentive and very cheerful and this was late in the night. We did request a beverage along the way and it was very reasonably priced. After booking this flight, we did look at reviews and were somewhat apprehensive due to the negativity. Upon closer examination we noted that many were made by individuals who were travelling within the United States itself. It seemed that perhaps many had unrealistic expectations and/or had not travelled that much internationally so had little basis of comparison. We would certainly fly with Spirit Airlines again. Great value for the money.

✅ Trip Verified | Boston Logan to Orlando in March 2018. My boyfriend and I had the worst experience with Spirit Airlines. Our flight was delayed 12 hours then canceled. Spirit kept our whole flight in the airport due to mechanical issues. Every hour on the hour they claimed that the plane was almost ready. In fact at 8pm we watched all the service members stop work and leave but the airline was still insisting that someone was working the problem. The truth is, they were delaying as long as possible so that people would cancel their flights themselves and Spirit wouldn't have to accommodate. My boyfriend and I stuck it out until midnight when their severely understaffed, unorganized, and rude customer service began accommodating the remainder of the passengers who did not cancel. When I called customer service I spent over two hours trying to reach them between dropped calls and redirects. I finally was able to speak to a supervisor around 1am and demanded a flight back the next day on a different airline. They have me a flight back the next day in the evening so I had to spend an extra day in Boston. They also promised a voucher for a future flight but neglected to tell me there was an expiration on the voucher. I called back to see if I could cash that voucher in for a flight and customer service stated that the voucher was expired and they couldn't reissue. Overall, Spirit is not cheaper than the other airlines if you count your luggage additions in. Spirit customer service is sluggish, rude, and unethical. Their airplanes are small, tight, and dirty. I was willing to let them redeem themselves but after this debacle I will likely never fly with Spirit again.

Not Verified | Los Angeles to Seattle via Las Vegas. This is the worst flight and service I have ever been on. I’ve flown a lot and by far this is the worst. My flight got cancelled due to weather, and when I would go up to ask questions about the next available flight, the workers were rude and extremely inconsiderate. On top of that, the flight from LA to Las Vegas was horrible, the seats were uncomfortable, the flight attendants were rude and lazy. Not only that, but the flight itself was horrible. Plus, you have to pay 45$ for every carry on bag, per person. Don’t use the airline, they claim to be the cheap and efficient way to travel, but it’s not. After the the extra expenses they charge it’s about the same as a flight on a good airline like Alaska.

Not Verified | Oakland to Las Vegas. Took a short flight to Vegas for my husband’s birthday. The airline is upfront about the pricing and what is included. For the people that complain about the seats, you receive and email specifically about the seats. They don’t recline and they’re small, hence less repairs and more room for more travelers. TADA lower price. If I was taking a longer flight I may go with an airline with more frills. I had no issue with this airline. Check in was easy. Bag drop off was quick. Flight was shorter than estimated time. Staff was friendly. You sit real close to your seat mate, but there are much worse things in this world than rubbing elbows on a plane.

✅ Trip Verified | Orlando to Minneapolis. Service is in the small things and they failed miserably in every department. I wouldn't recommend this airline if their prices were half that of the nearest competitor. Absolutely horrible.

✅ Trip Verified | Dallas to Orlando. Very confusing at ticket counter. Not enough help. Very confusing at bag kiosk. Absolutely horrible. This is why Spirit is a last resort with me. Also the elusive baggage fees are very rude in my opinion. That's why I always insist on flying Southwest. If I could go back I would drive the rental car from Dallas to Orlando with a smile on my face the whole 18 hrs. In the future it will be southwest airlines or nothing for me

✅ Trip Verified | A friend booked flights for my wife and me. We are unable to take the flights due to a sudden and unexpected death in the family that caused a financial hardship. I am being told that we can only receive a credit for a future flight and we will be charged $100 each. We cannot afford to pay for flights we will not be taking plus $200. They are taking my money and I will likely never use the tickets. The flights are not until the middle of April. This is a two month lead time to cancel. It is unacceptable that they will not refund our money. I have flown on Spirit before. They signed me up for something that allowed us to save. The following year they charged my card for dues. I had not used them to fly for that year. They did not tell me that my subscription was in fact a subscription, nor did they give me the option or instruction to cancel.