"never fly with them again"
C Ramski (United States)
✅ Trip Verified | Spirit cancelled our flight 3 hours before takeoff. I didn't find out until we went to check our baggage. That's when I found a notification in my Spam folder. They said they didn't have a crew for our flight. We were going to Disney. They told us we would have had to wait until tomorrow. So we had to rebook a new flight on the spot and changed it to American, albeit the cost was double what we paid on Spirit originally. This has happened before but we'll never fly with them again. We have two kids so you can imagine.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Cleveland to Orlando |
Date Flown | April 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"drove the last 400 miles"
T Stux (United States)
Not Verified | Cancun to Boston. Our flight was canceled, and there was no other option to get out that day. They put us up, and brought us back the next morning for what they called a rescue flight. That would be fine, but they only booked us to the first stop, and never mentioned that they were not booking us all the way through. We discovered that at the last minute and then they started trying to find us a flight to get us home. Long story short we rented a car and drove the last 400 miles.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Cancun to Boston |
Date Flown | April 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"Worst airline ever"
MD Dewitt (United States)
Not Verified | Orlando to Newark. Worst airline ever. They charge for everything including water. The seats are hard as hell and they don’t recline We missed our flight and was charged $100 to get on another one. They cancelled our flight and because they said it was due to weather they didn’t accommodate us at all. Even though we spent all our money and they rescheduled it for the next night. Run for your life. Jetblue best airline ever. Not a drop of entertainment onboard not even an outlet to charge your phones.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Orlando to Newark |
Date Flown | April 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"canceled a flight"
John Cantoni (United States)
✅ Trip Verified | Ft Lauderdale to Atlantic City. They actually canceled a flight on Saturday night before Easter ruining I don’t know how many plans for numerous families after making us wait almost four hours. They excuse being they didn’t have a pilot or crew. They didn’t know that eight hours ago? Nobody cares anymore. Not people. Not big companies. All these families plans ruined without any remorse. Just cancel it. I know have to miss Easter with my amazing two year old daughter. Please don’t ever use this airline.
Aircraft | A321 |
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Ft Lauderdale to Atlantic City |
Date Flown | April 2019 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"Then cancelled again"
E Harter (United States)
✅ Trip Verified | Minneapolis to Las Vegas. Very Angry! Booked this flight two months ago and was cancelled! At first for weather, it’s clear sky the whole way to Vegas! We checked the weather. And then the flight was on again. Then cancelled again. The reason none! My husband and I had booked and reserved plans when we got to Vegas. Only flight we could get was for 9:30pm. Thanks to sun country! Never flying or booking a flight with Spirit ever again.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Minneapolis to Las Vegas |
Date Flown | April 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"crew is stuck in traffic"
M Ison (United States)
✅ Trip Verified | Newark to New Orleans. This has been the worst experience I've ever have had with an airline. I've never been delay for the most dumbest reason I've ever heard. So, this flight has been delay for almost 3 hours due to the crew is stuck in traffic. From my understanding everyone including the crew should be responsible to leave their home with enough time to make it on time to the airport. And then you can go no where because they keep telling you that they should arrived within 15 minutes, but it has been exactly 3 hours! Worst airline ever. Will, not use it again, since they even charge you to breath in the plane.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Newark to New Orleans |
Date Flown | April 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"never fly this company again"
S Han (United States)
✅ Trip Verified | Boston to New Orleans. Received the cancellation email less than 2 hour of departure time for no reason. Terrible experience, and I will never fly this company again.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Boston to New Orleans |
Date Flown | April 2019 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"classless and low budget"
B Warner (United States)
✅ Trip Verified | Orlando to Newark. If they could charge to use the bathroom, they would. There flight departures are so far apart. They charge to put you on the next flight. They charge for small snacks on the plane including drinks. They have absolutely no accommodations for their customers. They are all rude and act like they are doing you a favor. They charge for carry on more than a checked bag. They should not be in the same airport with other reputable airlines. They are classless and low budget. Only booked with them thru Expedia. Wish I knew in advance.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Orlando to Newark |
Date Flown | April 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"cancelled my flight"
M Stalena (United States)
✅ Trip Verified | Chicago to Fort Myers. Spirit cancelled my flight less then 12 hours prior departure for no reason. Weather in Chicago is beautiful, so it’s in Florida. In order to get in touch with them I was put on hold for 2 hours with the most annoying music possible. I wonder are they this terrible on purpose. They offered me a flight on the following day which doesn’t work for my 2 days round trip. Never again.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Chicago to Fort Myers |
Date Flown | April 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"I will never fly Spirit again"
D Manoski (United States)
✅ Trip Verified | La Guardia to Detroit. I was with 3 others on April 14th catching a flight from La Guardia to Detroit. The weather was fine but according to Spirit Airlines, it was not. Our flight was cancelled. The manager refunded a customer and paid for their hotel in front of us but would not refund us our tickets. I will never fly Spirit again.
Aircraft | NK 922 |
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | La Guardia to Detroit |
Date Flown | April 2019 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |